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Service Sales

Location:
Pasadena, CA
Posted:
February 05, 2016

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Resume:

Curriculum vitae

Personal information:-

Name: Fazal Javed

Father name: M. Javed Arshad

N.I.C. No. 35202-8907691-5

E-MAIL: acte2g@r.postjobfree.com

CONTACT No. (Cell) +92-347-*******

Address: Hajipura muhalla wara sattar salamatpura daroghawala Lahore

CARRIER OBJECTIVE:-

To obtain a challenging position in a high quality engineering environment where my resourceful experience and academic skills will add value to organizational operations.

ACADEMIC QUALIFICATIONS:-

BS-Tech in Mechanical technology (2012 to 2016) (Continue)

Preston institute of management sciences and technology (PIMSAT), Lahore.

(DAE) Associate Diploma in Mechanical Engineering (2009 to 2012)

Punjab board of technical Education, LAHORE.

Matriculation in Science group (BISE) (2009) LAHORE.

WORKING EXPERIENCE: -

Yamaha generator Pakistan.

As Service Executive (September, 2015 continue)

Responsibilities:-

Managing service operations focusing and implementing policies & procedures.

Handling post-sale service operations while ensuring customer satisfaction and business retention.

Ensuring that operations at the service points match the company’s standards and polices.

Identifying improvement areas & implementing measures to maximize customer satisfaction levels.

Arrange service campaign in north region.

Controlling and boost up the supply of Spare parts in North region area in Pakistan.

Extra responsibilities:-

Order booking for generators from the dealers.

Updating dealers about the new product launching and market pricing fluctuation.

Introducing new dealership for further enhancement sales promotions in new areas.

Provision for new dealership in market to promote the sale and services enhancement.

Event management with the dealers place to attract more customers for sales and service promotion and enhancement.

Daily dealer’s progress monitoring to boost up the clientage in the market for the achievement monthly sales promotions targets and milestones.

Matchless Engineering (PVT) ltd

As Quality Supervisor (September, 2013 to August, 2015)

Responsibilities:-

To ensuring improvements within the quality control system and culture.

To supervise and coordinates activities of workers engaged in inspecting incoming materials.

To control machining dimensions during line inspection.

To stop process and operation when production does not meets the specified quality requirements.

To use logic and reason to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

To meet with clients and handle any complaints they may have.

To draw sketch and writes inspection procedure for each new item to be manufacture, indicating areas to be examined, measuring devices to be used and maximum minimum acceptable dimensions.

Selects & schedules tests to measure factors, like color intensity, tensile strength, material hardness, brittleness etc.

To train the new employees to enhance the TQM.

Making sure that the quality standards are clearly followed up and are communicated within the company.

Extra responsibilities:-

To supervise and coordinates the workers activities engaged in production.

Liaising with process team to implement procedure improvement.

To ensure smooth production of production department in the absence of production supervisor.

Created and implemented initiative that reduced a production process from four steps to two steps, and eliminated 50% of scrap from the process.

Mannan Shahid Forgings (PVT) ltd

As Quality control Inspector (August, 2012 to August, 2013)

Responsibilities:-

Performing per-shipping inspection of assembled and sub-assembled parts and components.

Working in a competitive multi-functional area.

Periodical checking of controlling tools and fixtures.

Fulfilling of periodical quality inspection.

Using of measuring tools like Slide Caliper, Micrometer, Height Gauge, Dial Bore Gauges, Vernier height gage and Hole Gauges etc.

Using of inspection Gauges like Snap Gauge, Depth bar, Thread Gauges, Plug Gauges, Slip Gauges, Gauge Block, and feeler Gauge etc.

ENCON Engineering and Construction

As followed the engineering practice required to complete a project of over head bridge for American Embassy Peshawar.

Responsibilities:-

To follow and implement TQM system on shop floor.

Monitoring and examining each stage of production to implement the production method favoring to improve the quality and boost the production.

To demonstrate machine functions, work methods and techniques to get trained the workers, like machining cutting, drilling and beveling during in duties.

Examine parts or finished articles for defects to maintain qualitative standards.

Trainings Undertaken:

1 week training from Yamaha in marketing and service department on company “Service strategy”. This includes the study of competitors marketing also.

Key Skills:

Good convincing skills.

Good analytical and problem solving skills.

Hard working.

Passionate about my work.

COMPUTER PROFICIENCY:

Auto CAD (2010)

MS Office ( Version 2007-2010)

Hobbies:

Studying to enhance the latest engineering and technology

Playing Cricket

Indoor games



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