May A. Sato

****A Fujii Street, Lihue, HI *****

Telehone: 808-***-****

acte1x@r.postjobfree.com

OBJECTIVE

Seeking a challenging and exciting position where work history and may be utilized.

SUMMARY OF QUALIFICATIONS

Experienced in front office, reservations, sales processes, office management, tour, meeting, and events coordination, and staff training and supervision.

Experienced in communicating with, leading, training, and instructing diverse groups.

Proficient in Microsoft Office (Word, Excel, Access, PowerPoint, and Outlook), sales and property management systems, creation of client profiles, and overseeing client orders, billing, and payments.

WORK HISTORY

Office Manager (Salary) 2014 – 2015

Kauai Outdoor Adventures & Tours

Assist owner with operational and administrative tasks including organize, update and maintain employee and client files; generate, track and update billing invoices; obtain and update operational permits and licenses, and prepare contracts for future business.

Conduct supply inventory and maintenance.

Compile monthly reports for calculating business income and expenses, profit and loss, and tax payments.

Assist as backup tour driver/guide and cover any staffing shortfalls in any area of operation during busy season.

Sales & Catering Coordinator (Salary)

The Roosevelt Hotel, Seattle

2008 – 2014

Secured individual meeting and catering business associated with group sales to help meet sales revenue goals. Compiled client files. Entered information and updated any changes to sales and property management systems.

Prepared weekly banquet staff assignment schedules, banquet event orders, event diagrams, signs, service time lines, and instructions. Communicated with vendors and internal staff for successful delivery of services.

Provided administrative support and coordinated special projects for sales team and management staff.

Established and maintained positive client relationships to ensure repeat business.

Trained new banquet staff in safety operational procedures from setup and prepping to tear-down and clearing for meeting and events.

Reservationist / Relief Photographer / Banquet Server (Full time)

Spirit of Washington Catering & Dinner Train

Arranged customer dinner reservations. Offered additional products and services (cakes, wine or champagne, flowers, souvenirs) to achieve and exceed team sales goals.

Served as a relief photographer: staged, shot, developed, and sold souvenir photos to contribute to team sales goals.

Served as part of the catering team: Assisted with event preparation and service delivery for catered banquet events.

2006 – 2008

Front Desk / Reservations (Full-time)

Aloha Beach Resort

2005 – 2006

Conducted accurate and timely individual guest and group check-ins and check-outs.

Entered guest reservations to hotel system and forwarded confirmations to future guest.

Bridged communications between hotel staff and hotel's non-English speaking Japanese guests.

Tour Guide (Part-time)

Kauai Island Tours

2005 – 2006

Managed and entertained groups on van and bus tours.

Consistently generated interest in additional tours to contribute towards increased company revenue.

Administrative Support Coordinator (Full-time)

Northcutt Publishing c/o BSS, Inc.

2004 – 2005

Coordinated internet security class enrollments, payments, learning and instruction material order payments and shipments to students and instructors, maintained updated class lists.

Creatively assisted program director with successful web promotion of classes to achieve and exceed revenue goals.

Wedding Coordinator (Full-time)

Portraits of Hawaii

Followed up on inquiries and leads with proposals and contracts.

Engaged in client consultations to assess wedding services needed and arranged services with the most appropriate vendors.

General Office Assistant (Full-time)

Westin Vacation Ownership Villas, St. John, USVI

Assisted the Sales Reception desk with registering and qualifying potential buyers.

Assisted the Marketing department with logging Promotion Associates’ prospect leads and preparing marketing and gifting collateral.

Assisted the Owner Services department with inventory management.

Assisted the Contracts department with contracts processing.

Assisted upper management staff with other duties including morale booster activities.

2003 – 2004

2000 – 2001

EDUCATION

2007 - Business Administration, University of Phoenix/Axia College (pending completion)

1993 - Hospitality Management, Kauai Community College

PROFESSIONAL DEVELOPMENT WORKSHOPS AND TRAINING:

2016 – Understanding Your Business Financials

2011 – Building a Motivated Team

2011 – Thinking Outside the Line

2009 – The Essentials of Design (Letters, Certificates, Brochures)

2009 – Advanced Training for Excel

2009 – Time and Priority Management

2003 – Hawaii Small Business Development Center - Sales Training Workshop

2002 – American Red Cross – Volunteer Health and Safety Instructor Training

2001 – American Red Cross – CPR/First Aid Instructor Training

2000 – People Management Workshop, Kauai Community College

1991 – Kauai Economic Opportunities – Adult Education / ESL Instructor Training

COMMUNITY

2002 – American Red Cross – Volunteer Health and Safety Instructor

1991 – Adult Education – Volunteer ESL Instructor

MILITARY SERVICE

US Army (Active Duty and Reserve) 1980 - 1988

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