Zubin Billimoria, B.E, P.M.P

**** ********* **, *** *******, CA – 90031 Tel: 323-***-****

Email: acte10@r.postjobfree.com

SAP Director – Business Applications, Program Management

Business Transformation, Pre-Sales & Business Facilitation and SAP Consulting

20 years in Executive Leadership, Project Management, Sales, and Business Process Optimization through SAP solutions and associated technologies to bring value through innovative solutions.

Track record of collaborating with C-level Executives to facilitate organizational strategy, key IT initiatives, challenging program decisions, aligning objectives, and being a trusted advisor on the path to success.

Managed global programs worth $45mil+, oversaw $60mil P&L, managed 100+ team members on multinational projects across the Americas, APAC & EMEA, and Australia. Pre-sales of $130mil over a decade. Big-4 consulting experience – delivery, presales and negotiations - with reputed consulting companies.

An intensive 4 initial years in Sales & Account Management with 40 accounts, 12 ‘named’, in Consumer Goods & Industrial Projects sales, planning, vendor selection, purchasing, manufacture, and commissioning.

Persuasive, fact based, responsibly empowered, credible problem solver – impressive at conflict resolution, managing competing priorities, and enabling successful outcomes through team-oriented environment.

Skill set

• Business Management, Strategy & IT Transformation, Large Scale IT-Systems Design & Deployment

• Value Engineering, Application Systems Selection, Acquisition, Contract Management, & Procurement.

• Program Management - Initiation, Execution, Control, Close; Financial Budgeting, Planning, Costing

• Stakeholder Management, Risk Assessment & Mitigation, Pipeline Generation, New Markets, Client Retention

• Exceptional at Sales, Client relationships, Negotiation, Facilitation & Presentation.

Core Systems Solutions, SME, Sales, & Deployment Experience

• ERP (SAP@ ver.2.2D-ECC6.0@) – SME in Order Management (SD) & Customer Relationship Mgmt (CRM)

• Supply Chain Management (SAP-SCM) w/ Advanced Planning (APO), Demand Planning (DP), B2B & E2E.

• Customer Relationship Mgmt (SAP-CRM 7.0 & Siebel) with Sales, Service, Marketing, Trade Promotion Mgmt (TPM), Market Segmentation & Analytics, Call Centers, Mobile integration & E-commerce

• Finance & Cost Management: Cost Management SME, with solid understanding of SAP Financials.

• Master Data Mgmt. (MDM), Solution Manager & Netweaver deck, Business Intelligence (BI/ BObj), Business Planning & Consolidation (BPC), Supply Network Collaboration (SNC), HANA, CFR21 & Pharma Pedigree

Methods & Tools: PMI’s PMBOK, SAP’s ASAP@, Agile@, Deloitte Fastrack@, Capgemini’s Ascent@, Solman@, Sharepoint, Clarity, RWD for Training, SAP/LSMW for data uploads, proficient in MS Office

Industries: Pharmaceuticals, Consumer Product Goods (CPG/ FMCG), Wholesale, Manufacturing (Hi-Tech, Semiconductor, Electricals; Discrete, Process, Contract), Utilities, Non-profit

Clients: Wyeth, Rhône-Poulenc (later Sanofi-Aventis), Bristol Myers (Mead Johnson Nutritionals), Unilever, Siemens, Verizon, Genuity, Compaq, PEC Texas, Renesás Technologies, Pioneer Building Products (Australia), Queensland Nickel (now Biliton Industries, UK), Direct Relief International.

Program and Project Management Expertise

Scope Management

• Develop program/ project charter, including high-level scope, plans and budgets.

• Create, manage and communicate project plan Work Breakdown Structures (WBS) in MS-Project (.mpp), with milestones, resource loading, Gantt representation and statistical analyses, for iterative planning.

• Verify and obtain customer acceptance of project scope, budget approvals, budget releases etc.

• Set up change control procedures (CCPs) and manage scope through approved process.

Risk & Issues Management

• Develop Risk & Issues Management Plan, which determines approach for managing these.

• Identify and document which risks, determine the probability and impact of risks and estimate implications

• Develop a risk mitigation and contingency plan to reduce project risks. Facilitate issues resolution.

• Monitor existing risks, identify new risks, and evaluate the risk mitigation plan’s effectiveness

• Supporting compliance by adhering to company policies and practices & keeping records for audit.

Time / Schedule Management

• Develop project schedules based on deliverables defined in project Work Breakdown Structures (WBS).

• Assign resources to project schedule as well as estimate project schedule tasks.

• Update project schedules on a weekly basis. Manage schedule variances.

• Earned Value Analysis (EV) to evaluate schedule and cost variances, & Estimates to Complete (ETC)

Integration Management

• Adhere to PMO Project Management Standards and tools. Define program/ project dependencies.

• Integrate and coordinate all project plans to create consistency and coherence.

• Work with business functions to develop Business Case documentation for justification for funding approval.

• Adhere to requirements of project audits and phase end gate review process.

• Maintain project document repository in SharePoint or equivalent.

• Work with the business, IT, Information Security, and Legal/Privacy/Compliance

Procurement and Vendor Management

• Engage Vendor Management Office (VMO) for procuring consulting services, hardware and software.

• Develop Request for Proposals (RFP), Request for Information (RFI), and Request for Quotes (RFQ).

• Collaborate with Legal and the VMO on negotiation of statement of work (SOW) agreements.

• Manage vendor & consultant relationships vis-à-vis project SOW and Service Level Agreements (SLAs).

• Evaluate vendor performance with respect to SLAs and quality of deliverables.

• Effectively resolve complex issues associated with vendor and/or non-performance and take immediate steps to rectify failures by following established issue and escalation processes and procedures.

Quality Management

• Manage the adherence to quality assurance practices.

• Review key project deliverables for completeness and accuracy

• Ensure owners/key stakeholders sign off project deliverables.

• Manage the reporting of project work defects and their resolution.

• Manage and report project metrics.

Cost Management

• Estimate cost of project based on a comprehensive work breakdown and include human and material costs.

• Manage cost through accruals and project capitalization principles.

• Through project life cycle, track actuals, forecasting and ensuring the project is delivered within budget

Communications & Change Management

• Develop and implement Communications & Change Management Plans.

• Develop the Project Steering Committee deck with concise, actionable communication.

• Facilitate regular meetings with technical team, stakeholders, Project Management and Steering Committee.

• Facilitate internal & external training & communications with business clients, vendors, and business partners

• Report scorecard level status on a monthly basis to PMO and Management.

• Conduct project/phase close-out activities, which include conducting “Lessons Learned”.

• Develop strong partnerships and relationships with Business Unit and IT leaders.

• Communicate highly technical information to audiences at all levels.

Professional Experience

Aatash Business Consulting & Design (Small business owner), Program Manager, CA 2013 - present

Services in Project & Programs Management, Process Analysis/ Design / Engineering, Solution Architecture & Functional Business Design, Systems Selection/ Acquisition/ Deployment, Key User and End User trainings, Change Management Communications, on projects of Business Transformation using advanced IT Systems.

Enabling clients in project vision, proposal and contract formulations, business negotiations, implementation approach strategy, partner & systems selection and acquisitions, audit considerations.

Project set-up, Executive Committee enablement, resource planning, daily project management & updates, phase-gate monitoring, communications, reporting, issues resolution, risk evaluation, management & mitigation. Change Management communications from Project Charter formulation to Go-Live & Support.

Proven project management acumen at turning around deteriorating projects in difficult situations through diplomacy, adept conflict resolution, team empowerment, and more effective, transparent reporting structures. Manage scope, budgets, risks, dependencies and facilitate resolution of issues impeding results.

Co-ordinate IT Directors, Business Managers, Vendors, in varied matrix organization structures. Pro-active management of risks with facilitation through executive management, coaching and critiquing strategies.

Evaluate/diagnose client capabilities to achieve high performance in an industry sector and identify improvement opportunities. Understand future industry drivers of high performance and articulate strategies.

Consistently demonstrated incisive acumen of SAP-configuration in resolving complex industry specific business challenges through SAP solutions; multiple ‘non-convertible’ UoMs (Units of Measure), quantity & currency variations in mining, Federal Drug Administration (FDA) compliance with Code of Federal Regulations (CFR21) and Pedigree in Pharma, challenges of Revenue Recognition, Material Valuation, and Electronic Records maintenance in non-profits.

Managed Integration & Market Acceptance Testing of Supply Planning (Deployment & MPS) for Global CPG company with 47 locations going live over a 3 month period, integrating with SD, MM, and data migration of legacy systems, using Agile methodology structure, to integrate operations of procured brands of refrigerated food products.

Managed $9.5 million on Oil & Natural Gas (ONG) project, integrating multiple vendors, multiple technology platform systems including SAP, Merrick for Field Data capture and Quorum for Exploration & Production including Capital Budget Tracking, Land Management & acquisition, & Production Revenue Accounting (PRA) & Joint Venture Billing (JVA) simultaneously architecting SAP solutions for controversial business issues in Materials Management and Inventory Records.

Practice Director < Programs Management> SME & Utilities, Sparta Consulting, CA 2010 - 2012

Responsible on multiple fronts, simultaneously growing ‘business practices’ with emphasis on newly emerging, highly competitive, SME (Small & Medium Enterprise) and Utility (Electric, Water & Gas) markets.

Trusted advisor on diverse industry solutions and multiple lines of SAP business integrating license needs, global and local professional services delivery, support, and vendor partnerships; enabling optimal solutions and successful implementations. Crafted pricing and implementation strategies in response to RFP responses enabling a niche as the only ‘Strategic VAR’ (Value Added Reseller) of SAP software providing implementation services. Conversant with SAP license and implementation pricing.

Work comprised multiple facets of consulting including pre-sales, delivery/ deployment, managing client relationships, simultaneously building internal practice & solutions capabilities.

Business Development:

oPursuit leadership; primary client-facing expert on solution analysis and implementation planning.

oQualification process of prospects identified by sales and through marketing campaigns; understanding client requirements, vision and plans to advise on approach, prioritization and roadmap of implementations for maximum advantage;

oEngaging practice area leads and solution architects to collaborate on final solution and its communication to client; establishing solution response roles and responsibilities while controlling pricing including subsidies; ensuring aggressive competitive pricing while optimizing bottom-line;

oPresentations and negotiations to best convey ‘value proposition’ with alternatives through various levels of client hierarchy and business units as required; collaborating with sales on final contracts, service agreements and pricing, overseeing content and marketing and sales collaterals.

oEnable sales & client-partners to position and present RoI on SAP solutions for large-scale proposals.

Engagement Management:

oOversaw $45 mil in multiple projects through project managers & some under direct supervision

oProject initiation including setting appropriate guidelines on quality, delivery expectations & off-shore communications; buy-in of proposed solution and approach from clients’ executive management.

oEnsuring sufficient client participation to contractual obligations; enabling a common understanding of project goals, expectations and critical areas of impact not readily visible through contractual documents; ensuring cross-functional tracks are appropriately resourced and integrated;

oMinimizing risk through pro-active diffusion of possible conflict and challenges, facilitating solutions to escalations at Steering Committee;

oRequirements analysis, systems design, procurement, database decisions, phased deployment; roles based training with appropriate authorizations, post-implementation user experience enhancements.

Account Management:

oPeriodic customer/ project reviews and ‘quality checks’; enhancing client relationships to one of ‘partnership and common interest’; communicating not just ‘options’ but realistic ‘solutions’

oEstablishing relationship to enhance sales opportunities; ensuring control of intellectual property.

Practice Management, Thought Leadership & Market Planning:

oEnhancing CoE through resource training, best practices, internal solutions, and ‘PoV’ documents.

oSet internal standards (KPIs) for evaluation of work products, methodology training of consultants and trainers. Collaborating with VP-Sales on plans for market acceptance & competitive advantage.

oRecruitment, appraisals & evaluations, feedback and mentoring, motivation and reward

Managed $27 million program for largest Utilities Co-op in the US; overseeing a 45-member Big-4 consulting team (total strength >80) to represent client interests under politically sensitive environment with high stakes, complex relationships, & revamped contracts. Work comprised SAP – ERP, CRM & HR implementation. Revamped HR processes, talent acquisition & retention, trained 400 dispersed users.

Oversaw creation of internal CoE (Center of Excellence) - SAP/BAiO (Business All-in-One) solutions for Utilities, Wholesale Distribution, Retail AFS, Hi-Tech, & Contract Manufacturing for successful certifications.

Monthly roll-up and evaluation of internal initiatives portfolio improving visibility across levels

Oversaw multiple pre-sales efforts as described above, personally making presentations on critical junctures as necessary.

Organized impressive team performance showcasing multiple technologies at SAP Utility Conference in Aug 2011, leading to nearly $ 17 million in leads and new relationships.

Global SAP Services Director – ea Consulting, Folsom, CA 2007- 2009

Spearheaded the expansion of company’s global professional services and delivery offerings totaling $ 38 million in SAP consulting services, outsourcing, hosting, application mgmt. & support. Presided over multiple engagements, often as a Steering Committee member, with clients in the public sector and non-profit SAP markets. Enabled CEO in developing mission, goals and priorities of organization and winning acceptance from BoD.

Formulated concrete business strategy and plan to explore new business opportunities – $36 million over 5 years, using ‘SaaS’ (SAP as a Service) – in hitherto untapped mid-tier Utilities market.

Devised strategies to increase brand recognition and competitive advantage. Listed in local consortium SARTA and in Top10 of Global Services 100 index for emerging companies in Asia for 2008.

Revamped organizational structure & processes, reporting & evaluation criteria, and performance incentives to align with the sales process and correlation to project/ account P&L for a practice of 80+ professionals.

Recognized by SAP for major turnaround of seriously off-course project of highly visible non-profit client with global health provision services with operations in trade of pharmaceuticals, equipments, supplies & nutritionals worth nearly $400 million meeting CFR21 & Pedigree requirements, funds & grants management, serialization, batch management, non-profit valuation of medical equipments & HIV products, CRM for donors and recipients including hierarchical organizations, & global transportation.

Personal involvement in integration technology selections, requirements analysis, solution design, electronic records maintenance and design to meet government regulations, business process workshops, decisions on product numbering based off NDC codes, data classifications, market segmentation, patient records, and more.

Manager – Technology Solutions, Cap Gemini, VA 2005 – 2006

As an experienced Manager with the Technology Solutions unit, responsibilities comprised of consulting services in the strategy and implementation of SAP services, giving clients the ‘Capgemini Collaborative Experience’. Full systems lifecycle implementations in SCM and logistical processes, applying project mgmt techniques to improve productivity, increase efficiencies, mitigate risks, optimize cost savings to give enhanced ‘contribution margins’. Recommended key scope and implementation guidelines to manage risk of project vis-à-vis global initiatives. Contributed to ‘Practice Advancement’ through development of SAP and SAP/CRM solutions and application of methodologies in pharmaceuticals, electrical and technology related manufacturing.

Exceeded Key Performance Indicators (KPIs) - Sales 96%, Engagement Revenue 140%, Utilization 25%

Championed highly visible SAP/ SRM engagement worth $ 7 million and 40+ resources and offshore team in Mumbai, India. Nominated Overall Engagement Manager, superseding client divisional managers, reporting to Steering Committee & Project Sponsor, within 3 weeks of coming on board.

Managed $ 4.5 million in process and prototype implementation and presentations for SAP ECC5.0 Global Template engagement across North America, South America (limited) and EMEA (Europe, Middle East & Africa) for Rx, OTC, and Animal Products of same Pharmaceutical firm.

Prototype deployment included hands-on contributions to complex global inter-company supply chain processes in Sales, Logistics and Financials and Electronic Records Transmission over diverse technologies. Buy-in workshops for alignment over multiple geographies with 130+ worldwide participants.

Simultaneous role as Senior Business Analyst and Integration Specialist for system configuration through Blueprint, Realization (Configuration & Testing), Final Preparation (including mock go-live), and Support.

Senior Consultant (Senior Business Analyst), Intelligroup Consulting, NJ 2001 – 2005

Customer Relationship Manager at a global consumer goods & healthcare companies, Unilever & Mead Johnson Nutritionals, managing communications with client on new projects, enhancements and feasibility. Company’s global SME for implementations & pre-sales planning for SAP/CRM and SAP/GTS. Pursued significant SAP opportunities in then upcoming Global Trade Services (GTS) & CRM with traditional SAP clients and government services. Enhanced internal knowledge pool through prototypes, presentations, & content management.

oIdentifying user requirements and designing models of ‘as-is’ and ‘to-be’ processes. Conducting user interviews, surveys, and workshops to understand current business model, pain points, competitive advantages, workflow analyses, data analyses, error analyses, and convey future states.

oDelineating scope to meet SoW guidelines and client expectations. Assist in designing implementation plans and making resource estimations to reach delineated milestones.

oConfiguring system for initial ‘baseline’ to establish future business processes and prototypes for client team members. Building on configured baseline to extend design to all organizational units within scope.

oIntegrate with other systems/ vendors/ customers over EDI (electronic data interchange) and other B2B and B2C technologies such as BAPI (Business Application Programming Interface), ALE, IBM Oneworld, xml, etc.

oManaging expectations on scope through business cases on non-standard requirements to be met through additional ‘enhancements’ (code development). Extensive work on non-standard pricing, shipping, and order management.

oLogging Issues and Risks in line with project management guidelines, and closing each one with relevant stakeholders. Enable client in build-buy, system architecture, recruit/ outsource decisions.

oCollaborating with code-developers on ‘technical specification documentation’ to translate business requirements enlisted under ‘functional specification’ documents made with client team members. Helping in debugging and troubleshooting incorrectly updated programs, especially during upgrades.

oEnabling cleansing of Master Data/ Electronic Data Records from old systems, creating–maps to translate old definitions to new terms, adding further data required by significantly expanded ERP system, and document data lists. Upload final Master data & Transaction data sets before go-live.

oImplement necessary procedures to comply with Federal/ State/ Industry laws/ regulations including security on role-based authorizations and/ or by users.

oExtensive testing to include multiple testing cycles of unit testing, integration testing, regression testing, load testing using various tools. Support users post go-live throughout deployment support’.

oCreate training documentation using tools such as Word & Powerpoint, RWD for recording transactions and processes, etc. Assisting in creating training plans for users based on master Training Plan, then training key users and end users.

Delivered simultaneous upgrades and enhancements for one of the world’s largest Personal Care & Health Products (CPG) companies, to the tune of $4.3 million, rolling out projects to nearly 300 users through CoE. First successful implementation of complex allocation pilot, earlier in abeyance for nearly 8 months.

Supervised $ 3.7 million with 12-15 on-site and nearly 30 off-shore resources on an SAP 3.1i-4.6C upgrade implementation at a Specialty Chemicals Company.

Implementation of SAP 3.0 to 4.0 upgrade for a Food Nutritionals company in Indiana. Client recognition for excellence in bringing results and facilitating collaboration within company departmental players.

Independent Verification & Validation (IV&V) project for the Defense Logistics Agency (DLA); work involved the validation of process and SAP configuration alternatives (implemented by third party) for the complete Order Management Process encompassing all of DLA’s installations worldwide.

Sr. Management Consultant - Deloitte & Touche Group - ICS, Australia 1997 – 2001

Senior Business Analyst on consulting services in SAP (Sales & Distribution, Project Systems, Materials Management, Finance & Control, Product Design & Variant Configuration) and Siebel, process and technology, to global companies in diverse industries of engineering, pharmaceuticals, telecommunications and power. Defined & implemented requirements gathering, design and prototype, application development/ configuration, master data design and development, data cleansing and uploads, testing, user training, system pilot and rollout for major SAP implementations in line with best practices and company methodologies.

Improved operational efficiency for ISP client by streamlining 6 disparate lines of business; simplified product structure from approximately 10,000 fragmented line items to 1100 enterprise-wide ones.

Client acknowledgement for white paper on ‘enterprise level pricing strategy’ for complex ‘bundled services’ on a $27 million ISP project for a major ISP client providing customer centric approach.

Enhanced SAP to meet complex requirements of the mining industry, to later form the ‘Mining Industry Print’ of Deloitte Consulting used worldwide. Client appreciation from Nickel Mining Company in Australia for resolving complex multi-currency reporting issues in SAP/CO-PA.

First consultant in Australasia region to be certified in SAP-SD 4.0, Deloitte Fastrack@ methodology trainer.

Principal SAP Implementation Coordinator - Siemens Ltd., Mumbai, India 1995 - 1997

Sr. Account Executive (Sales & Execution) - Siemens Ltd., Mumbai, India 1992-1995

Implemented two parallel SAP (SD and MM) systems for divisions of ‘Drives’ and ‘UPS’, across eleven regional offices, head office, factory, & regional inventory locations. Directly reported to divisional Vice-President regarding status, budgets, implementation strategies, plans and milestones. Primary ‘business representative’ consolidating diverse requirements into recommended common organizational business approach.

Delivered systems for 400+ end users on time; planning, scheduling & imparting training to 60+ key users.

Configured complete Sales & Distribution (SD) and Materials Management (MM) modules.

Successfully designed and executed the first integrated system for ‘Drives/UPS Project’ at Siemens, hands-on work in variant configuration reduced cycle time of make-to-order products by nearly 30 - 40%.

Account Executive & Project Manager enabling customers to have a ‘single point of contact’ through lifecycle of complex electrical installation projects, with primary role as Sales Executive negotiating contracts. Quota-Sales by region, product line, etc. with quarterly and annual forecasting and planning by product lines and markets. Coordinated various entities involved in acquisition and execution of national and international projects for varied industries such as power generation, paper, steel, rolling mills, manufacturing, and plastics. Job involved preliminary design of the made-to-order product, detailed designs from design department, handling internal manufacture and external procurement, installations and commissioning, billing and accounts receivables with reporting on project P&L. Evaluated and selected vendors as value added manufacturers/ resellers.

Won and executed projects & products business totaling an equivalent of US $15 million in 94-95.

Engineered the ‘Debtor’s payments factor reduction process’ reducing accounts-receivable time from about 2 months to 3 weeks, translating to cash flow of approximately $1.5 mil/month (over 4 month transition). Achieved 20% reduction in ‘logistics cycle time’ with JIT, with simultaneous reduction in inventories.

Top tier performer in ‘performance based variable compensation’

Educational Qualifications & Certifications

Project Management Professional (PMP) - 2013

Bachelor of Engineering (B.E. - Hon.), University of Bombay, India 1988-92

Post Graduate studies in Financial Mgmt from Jamanalal Bajaj Institute, University of Bombay (India) 1994-95

Executive Certificate in Leadership & Management from University of Notre Dame, 2009

Executive Certificate in Green Supply Chain Management from University of San Francisco, 2010

Big-5 trained: SAP BAiO Selling, Risk & Quality Management, CISCO Networks

Contact this candidate