MELODY BAKER

*** * ****** ******, ********, GA **401 912-***-**** actdxn@r.postjobfree.com

PROFESSIONAL PROFILE

Customer service oriented and punctual professional who provides timely and accurate data to ensure reimbursement for patient services. Follows policies, procedures, and guidelines to assure consistent quality. Maintains and ensures patient privacy and confidentiality.

Well organized and proficient in Microsoft Word and Office Suite.

Typing Speed: 32 words per minute.

Manages time and prioritizes duties in fast-paced, multi-task environments.

Brings finely tuned attention to detail and commitment to quality to all assigned tasks.

KEY QUALIFICATIONS

Medical Billing Medical Office Medical Administrative Patient Registration

Insurance Verification Medical Basics and Healthcare Claim Cycle Medical Charts

Introduction to CPT Introduction to ICD-9 Coding Greenway PrimeSUITE EHR/EMR

Managed Care (HMO, PPO, POS) Government Payers Third Party Payers

HIPAA Compliance Reimbursement Systems Basic Anatomy and Physiology

Computer Systems and Software Applications for the Medical Office

Healthcare Payers Records Management for the Billing Specialist Medical Practice Management

EDUCATION

Ultimate Medical Academy

Medical Office and Billing Specialist, 2015

Comprehensive Training Included:

Prepare and submit claims to various insurance companies electronically and by paper.

Maintain medical charts and electronic medical records (EMR/EHR) systems.

Perform collections; correct and resubmit claims.

Schedule and confirm appointments in assisted living facilities, doctor’s offices, health care clinics, hospitals, and organizations that offer medical services.

WORK EXPERIENCE

Zaxby’s – Savannah, GA 05/2013 – Present

Cashier / Trainer / Customer Service Representative

Create a positive atmosphere by greeting customers upon entering the establishment and providing a pleasant and friendly experience.

Offer fast and friendly service, operate cash register, train employees, and maintain the overall appearance and cleanliness in the restaurant.

Work as part of a team and interact with diverse customers and staff members.

Follow all policies as they relate to customer confidentiality.

LBS – Savannah, GA 11/2012 – 03/2013

Tax Preparer

Ensured superior customer experience by addressing customer concerns and exhibiting empathy.

Prepared income tax return forms for individuals and small businesses.

Reviewed financial records, such as prior tax return forms, income statements, and documentation of expenditures to determine forms needed to prepare returns.

Maintained confidentiality of sensitive information.