Kerry N. Prine

**** **** ****** ***** #*** 617-***-**** (c)

St. Petersburg, FL 33711 actdxl@r.postjobfree.com

Global Operations Executive

Results oriented, decisive leader with demonstrated success in many business lines. Accomplished executive with extensive experience in sales, operations, client service, P&L responsibility, multichannel product groups, work migration, start-ups and growth organizations. Proven track record of improving quality, reducing cost, spearheading operational improvements, and developing highly motivated positive teams. Competencies and areas of expertise include:

Start-up of green field operations to handle significant growth of business

Leadership of large complex organizations up to 2,500 employees in multiple sites

Organizational restructuring of complete end-to-end service models and structure high performing teams

Managed Budget of $250 million

Drive operating performance to exceed key financial and service quality indicators

PROFESSIONAL EXPERIENCE

GUIDEPOINT GLOBAL ADVISORS 2015 - present

Senior Advisor, St. Petersburg, FL

Executive advisor to multiple private equity, hedge funds and various corporations worldwide; consulting on multiple and varied business opportunities, operational challenges within cycles of their business and developing organizational structures for efficiencies.

CERIDIAN CORPORATION, Minneapolis, MN 2011 - 2014

Senior Vice President Client Services, St. Petersburg, FL

Responsible for leading a large complex organization of 1,000 employees with several different business units within the Human Capital Management (HCM) product base in multiple sites throughout the US and Internationally. Key areas of focus are; improving the business model, increasing customer satisfaction by integrating the different functions, and improving the P&L. Functions include; Operations, Call Centers, Implementation, Professional Services, and Relationship Management.

Key Achievements:

Integration of multiple functions within different products improved customer satisfaction by 65 points on NPS (Net Promoter Score)

Reduced year over year expense by 25% on an operating budget of over $ 100 million

Improved service offering with renewed focus on the customer which led to achieving SLAs for

the first time in several years, this also reduced concessions by over $1 million per year.

Led the consolidation of two US sites into existing Centers of Excellence, which reduced cost by over $2

million and allowed for the integration with other business units.

Enhanced career focus for associates by integrating new business units and giving them more

opportunities to grow throughout the full product offering.

SABBATICAL IN MELBOURNE, AUSTRALIA 2010

FIDELITY INVESTMENTS, Boston, MA 1993 – 2009

Senior Vice President and Site General Manager, Albuquerque, NM (2008 – 2009)

Led operations and strategic direction with full responsibility for the establishment of the 1,500-person site in Albuquerque, NM. This includes hiring the management team and associates, training, establishing a positive culture, reducing cost, and ensuring quality remains high as we began a new customer service model and migrated work from other sites. Establishing the Fidelity brand within the community and colleges. Provided oversight on the design, build, and completion of the new 218,000 square foot building.

Key Achievements:

Created a more efficient integrated service model that reduced cost by more than $5 million

Established new model for ancillary groups that reduced cost by $750,000 annually

Managed and led team implementation of State incentive programs of $30 million

Reduced building cost by $5.5 million while gaining Leadership in Energy and Environmental Design (LEED) certification

Daily phone operations hit 95% of all Service Level Agreements within the first 6 weeks of operation

Vice President Operations, Durham, NC and Merrimack, NH (2004 – 2008)

Direct accountability for all aspects of operations and client service across multiple products including Defined Contributions, Defined Benefits, Payroll and Health & Welfare. Established a highly functioning leadership team; reduced cost of running the business by $8 million dollars, implemented new service model, achieved over 99% payroll accuracy, and hit all service levels. Consistently functioned under budget while continuously improving quality.

Key Achievements:

Spearheaded the relocation of Payroll and Defined Benefit operations from Merrimack, NH to Raleigh, NC within 8 months resulting in a $2.5 million lower cost business model with limited customer impact.

Sponsored Six Sigma project that drove elimination of functional silos for employee resolution and transaction processing, resulting in a reduction in handoffs, cycle time, and cost. The efficiencies allowed a return of $4 million to the business.

Established standardized quality and timeliness metrics. Instilled Six Sigma rigor and methodology within the business resulting in 100% of SLAs being met and accuracy increased also consistently being at or above 99%.

Led migration of standalone print and distribution function into the Enterprise Processing Services group in Covington, KY, resulting in a savings of $1 million.

Developed strong leadership and associate teams using data based performance management approach resulting in continuously identification of top performers ready for promotional roles.

Director/Vice President, Fidelity Pricing and Cash Management Services, Boston, MA (2001 – 2004)

Oversight and decision making on issues directly impacting Fidelity Investments’ Institutional Operations Group. Created and implemented a vision for the group that included the development and continual improvement of a new process flow for complex product and client services that resulted in higher quality and reduce cost.

Key Achievements:

Managed and communicated complex investment structures for large clients

Led operations group accountable for over 1,500 institutional funds valued at $150 billion in assets

Created efficiencies and improved cost structure for Defined Benefits Solutions products

Led the automation of reconciliation of 1,500 funds holding hundreds of security positions resulting in higher accuracy and 50% increase in time to completion.

Director Fidelity Management Trust Company, Boston, MA (1998 – 2001)

Responsible for all aspects of the Unitized Institutional Investment Group. Processing of all trades on the open market, reconciliation of funds, pricing of securities, and accounting for all corporate action.

Key Achievements:

Implemented improvements resulting in dramatic reductions in NAV and trading errors

Reduced turnover from 38% to under 10%, improved staff morale

Key lead role in $12 billion corporate action for very large client of more than 150,000 employees

Delivered investment strategies in several large sales deals for multi-billion dollar deals

Implemented a financial operations function in Toronto, Canada

EDUCATION & TRAINING

University of Cincinnati, Cincinnati, OH - 1991

Bachelor of Business Administration - Double Major: Finance & Real Estate

Ongoing Executive Education

Boards and Committees

Executive Leadership Program, Babson College

People-to-People: Crucial Conversations

Six Sigma Yellow Belt Certification

Top Talent Leadership Program

Board of Directors - Chamber of Commerce

Board of Directors - Economic Development

Committee Member - Economic Forum

Mentor to small businesses - MicroMentor

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