CAREER PROFILE

Highly versatile and respected restaurant and hospitality management professional with experience reducing costs, reducing turnover, and increasing sales. Skilled in sales, general management, human resources and restaurant/ food service, utilizing exemplary management, analytical, organizational, and people skills. History of accepting full accountability for direction and management, as well as revenue performance and enhancement strategies. Consistently achieves outstanding results in challenging environments while building and maintaining strong, loyal relations with both customers and staff.

Collaborated with the local Small Business Administration to organize a Job Fair which attracted over 230 applicants

Initiated a cross training program which reduced labor costs and increased employee morale

“Out of the box” thinker, dedicated to generating business and increasing profits

Pro-active, hands on personnel management, customer service, and leadership

Interview prospective applicants and participate in hiring decisions

Train, instruct, and assess staff performance of job duties

Strong computer skills including MS Office

Manage corrective action process including counseling, oral and written warnings

Write and execute performance evaluations of assigned staff

Employee scheduling and adjustments including authorizing and assigning overtime

Pro-active fiscal management skills

Maintain records including sales reports, register reports, product movement, attendance and performance records, equipment maintenance, and payroll

Outstanding communication, human relations, and interpersonal skills with ability to coordinate and gain the cooperation of a large and diverse staff

Key Proficiencies

General Restaurant Management and Administration

Staff Recruitment & Retention

Vendor Negotiations

Budget and Cost Reduction

Marketing and Promotions

EDUCATION

Currently Attending Reading Area Community College

CAREER HISTORY

General Manager, Tack's Affiliates DBA Tack's Sandwich Shop 2007-Present

Highly talented and experienced restaurant and hospitality management professional with a strong creative flair and the ability to direct successful business operations. Adept in coordinating food and beverage services and daily operational activities. Hired, trained, scheduled and managed staff.

Planned and implemented marketing campaigns including Social Media Accounts and promotions (Facebook, Groupon, Big Deals, and printed materials). Efforts resulted in increasing quarterly sales by 15%

Enrolled business in programs designed to offset high costs of utilities, etc; Efforts resulted in a savings of $3,000 a year with bonus rewards for the business

Participated in Electric and Gas programs which will save us the business approximately 42% annually

Developed relationships with vendors to negotiate best prices; Managed food and beverage inventory and monitored use

Managed all banking and financial accounts including accounts receivable, payable, payroll and other expenses; Planned and implemented budget and financial goals

Ensured business and property met current building codes; ensured business adhered to all Federal and State food service codes. Certified as a Food Safety Manager (Serv. Safe Certified)

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