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Customer Service Engineering

Location:
Phoenix, AZ
Posted:
February 03, 2016

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Resume:

ROSA DONZELLA

**** * ***** **. *******, Arizona 85296

Home: 480-***-**** – Cell: 480-***-**** – actdvs@r.postjobfree.com

Objective

To use my Bachelor of Science in Business Management Degree from The University of Phoenix and my vast knowledge from my professional career to continue to find opportunities that will challenge me at a professional and personal level. A position that will allow me to use my excellent communication skills, where I can showcase my great attitude and convey my understanding of organizational strategies to help meet corporate objectives.

Professional Qualifications

Great Customer Service Skills Critical Thinking Skills

Problem Solving Skills Bilingual - Fluent Spanish / English

Quality Assurance Inspector Office Procedures Proficiency

Word Perfect, Excel, Power Point Competent SPC Core Competent

Great Organizational Skills Excellent Verbal and Communication Skills

Technical Writing Strong understanding of Product flows

Accomplishments

Quality Champion Team Concepts Certified

Cell Leader 5S Certified

Lean Manufacturing Certified Six Sigma Yellow Belt Certified

Experience

Engineering Process Technician ll October 2005 - Present

Freescale Semiconductor – Chandler,

As an Engineering Process technician, I use the KLA 2138 pattern recognition inspection stations, Leica inspection station, JEOL SEM and the Noran Voyager Energy Dispersive X-ray (EDX) Analyzer in combination, to locate, classify and analyze inline defects. Work with process and device engineering teams to reduce or eliminate defects and, process integration problems. Write production and engineering recipes on the KLA 2138 inspection stations and the JEOL 7555S Auto SEM. Review defects using both optical and SEM review stations, document and report findings, and assist device, module development and yield enhancement engineering with lot disposition. Gather and provide data that will help monitor and prevent scrap and line down situations. Maintain equipment and troubleshoot any problems that might arise. Mentor and train Associates with equipment operations and procedures. Provide support and customer service to the other engineers and technicians. Prepare daily reports for the movement of product and, assist in the development of specifications and training techniques.

Manufacturing Specialist May 2000 – October 2005

Freescale Semiconductor – Chandler, AZ

As a Yield Enhancement Manufacturing Specialist I performed daily qualifications on the Metrology, analytical and engineering equipment in the Yield Enhancement area, ensuring the product moved efficiently by performing inspection of lots and classification of defects to determine the dispositioning of the product. Provided priority feedback on notifying engineering immediately when excursions from normal processing are identified, and making quick decisions to prevent further problems or scraping product. Job duties involved planning and coordinating efforts to eliminate bottleneck workflow and increase availability of materials to work stations. Help SPC Coordinator with responsibilities in the collection and management of engineering data for determining means, averages and standard deviations (EXCEL, JMP, and PROMIS) of the photo processes in production.

Education

University of Phoenix, Bachelor of Science in Business Management, March 2003

National American University, South Dakota two year Accounting Degree Program, 1995



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