OBJECTIVE

Godiva- I have worked as a temp at Godiva for several seasons as a machine/wrapper operator -

Experienced operating several types of candy foil wrappers for chocolate bars, mints, cherries, flat foil wrapped chocolate.

Responsibilities - Full maintenance of machine, complete breakdown/set up/sanitation. Daily machine operation following all QC requirements, safety guidelines, labeling. Oversaw packing employees.

Trouble shooting/fixing all mechanical problems, breakdowns. Responsible for all maintenance mechanics.

Adhered to plant planners schedule and fulfilled orders in a timely manner.

Prefer a third shift schedule or first shift.

Worked from home as an Independent Contractor for several companies as a customer service specialist, most recently as a records retrieval specialist.

I have a strong work ethic, love working from my home office as well as in a manufacturing role.

WORK EXPERIENCE

Customer Service/Harry and David

October 2015 - present

Sutherland Global Services Inc Work from home

Retail

Customer service for the Harry and David catalog and website.

Data entry, took orders from customers, resolved order issues, took payments.

Customer Service Representative

March 2015 - present

Working Solutions/Datalot Work from home

I currently work as an independent contractor with Working Solutions on the Datalot program.

Records Retrieval Specialist

July 2014 - February 2015

Keais Records Retrieval Work from home

Legal Services

Working from home for Keais Records Retrieval.

Company's main office is located at

1010 Lamar Street Houston TX 77002

Tel: 800-***-****

Duties:

Records retrieval for court cases.

Background check as records are of sensitive nature.

Records such as medical, telephone, unemployment, disability, insurance, claims to name a few.

Calling NYFD, NYPD, hospitals, doctor offices, phone companies to verify receipt of subpoena for records, getting turn around time, verify address's and company contact info.

Building a relationship with records custodians. Ensure retrieval of requested records in a timely manner.

Very good communication skills, high stress work environment.,

Brand Ambassador

November 2013 - March 2014

VIP Desk/Aspire Lifestyles Work from home

Retail

Brand Ambassador for Bluefly.com High end retail fashion website.

Seasonal position. Customer service, billing. resolving order and billing issues. Tracking customer orders, shipments. data entry, order entry, personal shopping. All aspects of customer service.

Data entry, communications, billing, order tracking,

Customer Service Representative

January 2012 - October 2013

Sykes/Alpine Access Work from home

Telecommunications Services

Work from home as a customer service rep through Sykes for AARP.

I do all customer service work, billing, payments, membership services. Fast paced and adhere to a strict guidelines set forth by Sykes and AARP regarding call time, QA points, schedule adherence and acw. I also process scanned mail from members.

Technical Support/Customer Service

August 2011 - October 2011

New Customer Support Companies Work from home PA

Computer/IT Services

Work form home as tech support and customer service for Direct TV.

I completed all class training. While entering "nesting phase" I had to go to Colorado due to my Mothers illness, my offer to complete training from my Mothers home which was declined. I was advised I could reapply in six months.

Tech support, customer service, data entry,

Customer Service/Independent Contractor/Sales

June 2009 - June 2011

Live Ops Work from home PA

Business Services - Other

Inbound customer service, data entry, order taking.

Pro Flowers, Worx yard tools and the Scooter Store are some of the companies I contracted with and did a variety of services such as order taking, data entry, resolving product and billing issues and providing excellent customer service.

I was an independent contractor through Live Ops.

Customer Service Representative/Tech Support

August 2010 - January 2011

Cloud 10/Open Range Internet and Phone Company Work from home PA

Computer/IT Services

Tech support and customer service for Open Range internet and phone company. This company is no longer in business.

All aspects of problem solving internet and phone issues for customer.,

Customer Service/Sales Rep

November 2008 - July 2009

Associated Order Processors Work from home PA

Business Services - Other

Independent contractor/Sales

Taking inbound calls for the grant guide. Duties included data entry, selling the guide and customer service.

Senior Customer Service Rep

October 2006 - October 2008

CNA Insurance Reading, Pennsylvania

Insurance

Senior Customer Service Rep. Worldwide Billing and Collections-Commercial Lines.

I worked closely with our customers, agents, underwriting aned field sales personnel to resolve billing issues, take payment for premiums and gain reinstatements.

My position provided excellent customer service in a very high paced, multi tasking environment while using various operating systems which include Outlook, Microsoft Word, NICE, Right Fax, ODEN, MOBIUS, Egain and the TAP billing system.

Six week Direct Bill training course completed December 15th, 2006

EDUCATION

Professional, Cosmotology and Nail Tech Course/License. Makeup Artist and Esthetician Certificate., Makeup Artist and Esthetician Certificate,

January 1993 - October 1993

Randy Rick Beauty Academy Reading, Pennsylvania

Professional, Medical Office Business Administration Certificate,

August 1988 - February 1989

Pace Institute Reading, Pennsylvania

High School or equivalent, College Prep,

September 1982 - June 1986

Reading Senior High School PA

Diploma 1986

Reading High School

13th and Douglas Sts

Reading, PA 19602

SKILLS

Customer Support

Expert

Tech Support

Expert

Order entry

Expert

Multi-line Phone Systems

Expert

Phone Etiquette

Expert

Cisco VOIP Phone Systems

Expert

Citrix & Cisco VPN

Expert

Typing and data entry

Expert

Type 70 wpm

Expert

Creative Writing

Expert

Nail Tech

Expert

Fashion Buyer

Expert

LANGUAGES

Spanish

Intermediate

CAREER HIGHLIGHTS

I have worked from home as an independent contractor and employee status since 2004 for various companies.

West-Pizza HUT, Shop NBC and all direct response calls.

Pro Flowers, PBS Television and Chicago Public Radio.

Medical office administration, records and medical transcription and termanology training through Pace Institute, Reading PA

INTERESTS

Fashion. Subscribe to all fasion magazines for over 25 years, up to date on all trends., Member of consumer board Vogue and Harpers Bazaar Magazines., Arts and Crafts, Oil Painting, Books/Reading, Creative writing, Needle Arts

Contact this candidate