Lisa Mills

***** **** ****, *******, ** ***** Cell: 770-***-**** / actduy@r.postjobfree.com

Benefits Specialist /Account Manager/Enroller / Call Center /HR Support/Customer Service Representative

Management Leadership / Quality Control/ Public Speaker / Customer Relations / Relationship Builder

Management Leadership / Account Coordinator: Over sixteen years of industry experience providing superior customer service and building strong, successful partnerships between service providers and their customers. I have an outstanding reputation as well as the fact that I have received awards for Outstanding Quality Control.

Proven Track Record – In ALL functions: I am skilled in all areas of account management. I transitioned from nursing career to insurance agent for new growth opportunities and greater challenges. Primary focus is client retention through exceptional customer service, professionalism, and accurate results. Organization and time management are two qualities that allow me to complete tasks on time without errors.

Achievements & Skills

Awards: I have received awards for Outstanding Quality Control for employee benefits department. Recognized as employee of the year.

Training: I have been trained in Brokerage Builder, QuickBase, SharePoint, and training of personnel.

Other Skills: I am proficient with ALL Microsoft Programs such as Word, Excel, and Outlook. Including Power Point and Prezi for presentations.

Combined Insurance – (2016-Current)

Sales Representative

Enrollment Advisors and/or Hodges-Mace. – (2014-Current)

Benefits Advisor for employee benefits. Independent contract work.

Alexander & Company. – (2012-2014)

Promoted from call center to Account Manager within 6 months of employment; within 1 year of employment I was instrumental in reconfiguring the internal structure within ACO.

Assisted with Call Center and Account Management Bridge to creating a more seamless work flow.

Brown & Brown Benefits.- (2006-2010)

Proficient with all programs related to computer: including: Word, Excel, Outlook, PowerPoint, dual screen capabilities…etc.

Brokerage Builder utilization: including; Z-Wave, HR Connection…etc.

Recognized for Quality Control Excellence two years in a row; second year I received 99% accuracy in quality Control; which lead our agency to receive QC excellence two years in a row.

100% client retention.

Named employee of the year for 2007.

Maintained a book of business composed of 40 accounts varying from 20 to 400 lives.

Single point of contact for employee benefits and HR support.

Continual recognition for outstanding customer service.

Prepared marketing and pre-sales materials for new prospects.

Sold and implemented new business for multiple carriers with multiple products.

Leader in Blues-Enroll support responsible for new sales quotes and web enrollment.

Training new hires from Administrative Assistants to Account Managers. Exceptional educator for employee benefits meetings.

Speaker at ALA meeting on Health Care.

Naples OB & Gyn.- (2004-2006)

Successfully transitioned the practice to paperless medical records.

Enabled physicians to increase patient appointments by 40% without sacrificing patient care and daily appointment schedules.

Recognized by management team as lead nurse by initiating all new doctors into the office workflow.

Excelled at phone triage by handling large call volume daily.

Responsible for all escalated patient (customer) service calls.

Hirsch, Strassberg, Kenward & Vizoso.- (1990-1996)

Significantly increased patient volume and satisfaction by creating onsite childbirth education program.

Promoted to head nurse.

Managed five nurses with two separate office locations.

On-loading of medical personal.

Responsible for OSHA compliance.

Assisted doctors in out-patient surgeries.

Certifications, Organizations, and Training

215 Health and Life Resident License (GA valid & active)

215 Health and Life Non Resident License’s in AL, AK, ME, NH, FL, NV, OH, PA & WY (valid & active)

Vice-President Bonita Springs Charter School PTO

Girl Scout Troop Leader, 2008-2009; 2009-2010

Captain American Heart Association of Collier County for Brown & Brown

CPR/ACLS Certified, 2009, 2014, 2016

Certified Childbirth Educator

Volunteer for Foster Children

Big Sister

Reference attached

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