Erica Mara

Administrative, Detail Oriented, Interpersonal Skills

Manchester, CT

actdux@r.postjobfree.com - 860-***-****

To obtain an Administrative position that will allow me to utilize my skills and contribute to the goals of my employer.

Authorized to work in the US for any employer

WORK EXPERIENCE

Receptionist

ABC Distributing - Enfield, CT - July 2015 to December 2015

• File Paperwork

• Interacted directly with sales Dealers, Telemarketers and Customers

• Account Payables / Receivables

• Payroll - ADP

• Performed Background checks

• Delegated tasks needed to be performed in other departments

• Assisted in decision making to help maximize the facilities productivity

• Data Input each day for sales

• End of the month sales calculations / Installation Reports / Customer Information Logs

• Answered Phone Calls / Faxed Paperwork

• Experience using Microsoft Programs, ADP Run, Preferred Credit, Star Reports and Finance Log Companion/Homemaker/Childcare

Private in - Home Child and Health Care - 2010 to 2015 Responsibilities

Full Responsibility for Children

Full Responsibility for Elderly / Adults with developmental delays General Household Manager

Catherine Visser - Braintree, MA - October 2008 to June 2010 Responsibilities

• Responsible for all childcare needs; diapers / feedings / naptime / changing / baths / bedtime

• Prepped household meals

• Washed / folded / Put away laundry

• Upkeep of entire household cleanliness

• Grocery shopping / Ran errands

• Took phone calls and messages

• Assisted at doctor appointments

• Stayed late when parents were out of state for work

• Transported children to and from activities and appointments

• Set up playdates / household appointments

• Attended family meetings

• Guided all incoming household workers for maintenance that were needed through the year

• Responsible for keeping children safe in all aspects of the day Skills Used

Multi - Tasking

Patience

Detail - Oriented

Business Assistant / Childcare

Pro Sitters - Kingston, MA - January 2008 to October 2008 Responsibilities

• Answered / directed phone calls, took accurate message and referred to appropriate person

• Interacted with customers (families)

• Filed Paperwork

• Created documents in Microsoft Excel

• Utilized QuickBooks for billing purposes

• Assisted in updating / maintaining the company website

• Created and printed brochures

Skills Used

Business Marketing

Oversee in home daycare

Referral Service knowledge

Quickbooks

Office Assistant / Childcare

Haul Away Dumpsters - Hanover, MA - January 2007 to January 2008 Responsibilities

• Answered phones

• Ran errands for the company

• Updated and printed company brochures and packets

• Sorted and prepared paperwork to be filed

Responsible for in home childcare

Accomplishments

I had been employed to work as a full time childcare provider for the family who runs this company but based on my skill sets I had been developing, was also asked to help in office needs for the Haul - Away company. Receptionist/Secretary/Bookkeeper

Garlands Road Service - South Windsor, CT - January 2006 to January 2007 Responsibilities

• Utilized Peachtree for billing purposes

• Completed Payroll for company employees

• Used Microsoft Office to create documents

• Answered phone and took messages

• Completed copying projects

• Sent and received emails

• Worked in Accounts Payable and Receivable

• Dispatched calls to and from workers for trucks that needed to be repaired

• Handled P.O number Payment codes

• Interacted with customers regarding issues that needed to be resolved Skills Used

First position in which I started utilizing my clerical skills at a full time, leadership position. Was hired but also had to correct all the mistakes made by a previous employee in this position. Reservationist / Front Desk

Spruce Point Inn and Spa - Boothbay Harbor, ME - June 2005 to June 2006 Responsibilities

• Set room reservations

• Accepted and ran debit and credit cards

• Assisted co-workers with calls for guests with unresolved issues

• Filed, organized and faxed paperwork to event coordinators

• Folded, stamped and mailed confirmation envelopes

• Experience using room reservation programs

• Greeted guests and answered phones

Accomplishments

I was hired while in High School as my first job, but quickly advanced in this position as I started developing my office skills. Was also asked to help at the Inn front desk based on my outgoing personality and attention to detail skillset to handle customers face to face. SKILLS

Windows (8 years), Typing, Typing (9 years), Filing (10+ years), Data Entry (5 years), Detail Oriented (10+ years), Event Planning (5 years), Sales (3 years), Account Management, Account Management (2 years), Customer Service (10+ years), Communication (8 years), Networking (4 years), microsoft office (7 years), Peachtree Accounting (8 years), Quickbooks (5 years), ADP Payroll (4 years) ADDITIONAL INFORMATION

Skill Sets

ADP Payroll Microsoft Office QuickBooks Peachtree

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