Mehuli Seth

Professional Summary:

Around * years of Business Analysis experience in Information Technology and Insurance Sector.

Strong experience in project management tools like Microsoft Project, Word, Excel, Power Point, Outlook, and Visio for status reporting, project updates and project planning.

Experience in working with SDLC methodologies RUP (Rational Unified Process), Waterfall and Agile Scrum.

Sound knowledge of sales and marketing requirements of a global CRM system with excellent organizational, analytical, problem solving, planning and decision making skills

Organized and participated in Joint Application Development (JAD) and Joint Application Requirement gathering (JAR) Sessions

Strong experience with SharePoint, .Net, Business Java, PeopleSoft and SAP based applications.

Experience in developing Business Requirement Documents (BRDs), functional Design Documents, business process flows and flow charts.

Effective Project Scope Change Management and Configuration Change Management

Organized weekly Project Status and Task Review meetings

Well versed in working in a complex environment including onshore- offshore model.

Maintained constant communication with project team manager to report progress, identify issues, and allocate resources.

Expertise with UML tools, applied for developing Use Case Diagrams, Activity and Sequence diagrams.

Excellent skills in writing Business Requirement Documents, Functional Requirement Documents, Systems Design Specification, Workflows and diagramming skills for drawing UML diagrams such as State diagrams and Class diagrams.

Proficient in developing efficient business relationships with various client teams in order to process and support requirements, develop tactical and strategic plans to implement technology solutions, and effectively manage client expectations.

Excellent interpersonal and communication skills, technically competent and goal-oriented with problem solving skills and ability to work independently and use sound judgment

Functional knowledge of various modules of insurance like channel management, policy servicing, claims management, underwriting, reinsurance and finance.

Thorough understanding of insurance laws, regulations and company policies.

Experienced in insurance claims systems implementation.

Experience working with Reporting Packages, such as; Oracle Reports, Jasper Reports, Cognos, Business Objects

Extensive exposure to Software Development Life Cycle (SDLC) phases including Initiation, Planning and Design, Execution and Construction, monitoring and control and closing.

Expert in metrics development to measure performance

Well versed in creating project plan and task tracking, and resource utilization

Expert in analyzing existing operations and implementing effective systems, strategies and processes to improve organizational performance.

Well experienced in client-relation management

Excellent presentation skills and well experienced to present results to senior management

Ability to adapt in a rapidly changing, fast-paced work environment

Experienced in IT project budget analysis, outsourcing strategies and contract management with skills in writing proposals.

Expertise to prioritize projects and handle multiple tasks in meeting business objectives.

Excellent Interpersonal and Customer Relational Skills, proven Communication, Organizational, Analytical, Presentation Skills and Leadership Qualities.

Employment History:

Ebay Inc., San Jose, CA Dec 2015 – Till date

Business Analyst/Design Engineer

eBay Inc. is an American multinational corporation and e-commerce company, providing consumer to consumer & business to consumer sales services via Internet. It is headquartered in San Jose, California. Mid of 2015 eBay Suffered massive security breach, and advised all users must change their passwords, similar efforts were implemented to implement more security layers amongst all applications worked on in ebay network, providing the 2factor authentication (2FA) via bastion hosts and re-zoning for the current security network systems and applications.

Responsibilities:

Drives proposal reviews and assessments to ensure:

oThe business drivers and high level requirements are captured for the impact assessment.

oHigh level estimates (effort, resources and budget) are developed for review by the requestor.

Partners with key project stakeholders (Technology, Business Partners) to refine the functional requirements in alignment with the scope of the project, the expected timeline and quality objectives.

Partners with Business Partners to ensure the BRD are/is accurate and complete.

Responsible for working closely with the core project team (Business Partners and Technical Lead) to deliver the Detailed Requirements Document (DRD).

Partners with technical team (Technical Lead, Shared Services Team) to define the functional design specifications.

Partners with technical team to define system integration scripts and production hand-off document (PHD)

Reviews and approves project deliverables, such as the technical specifications and test plans

Coordinates with various teams (Vendor/TCOE/Business Partners) for functional and systems integration testing.

Supports issue investigation and resolution during the testing phase (system integration testing, regression testing, performance testing, user acceptance testing)

Provides support to Business Users to enable them to execute the UAT.

Maintains project documentation in project repository (Project SharePoint Site) to reflect current updates and promote documentation current state.

Proactively identifies, and escalates external functional dependencies to the Project Manager and works with project team to resolve.

Proactively identifies and escalates key risks and issues to the Project Manager and works with project team to resolve.

At the end of Design phase, provides effort estimate to Project Manager to establish the Level 1 estimate for effort and schedule.

Supports Project Manager to communicate the scope, dependencies and impact/risk to the production environment for the release coordination to the Release/Change Management Team.

Provides subject matter expertise to assess the impact of proposed scope changes (CRs) on the project deliverables (effort estimate).

Partners with Project Manager to collaborate with Operations team throughout project lifecycle to ensure seamless transition through knowledge transfer and the production hand off document (PHD) process.

Environment:

MS Outlook, MS Office, ADDM, CMDB, Firewall Tracker, Rational Rose, Rational Requisite Pro, Rational Clear Quest, SharePoint, HTML, MS Project, MS Office, Macromedia Flash, M.S. Visio, M.S. Project, Dreamweaver, J2EE, SQL

StateFarm Insurance, Bloomington, IL Oct 2014 – Nov 2015

Business Analyst

State Farm is a family of insurance and financial services companies that together serve tens of millions of customers in the U.S. and Canada. Its mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. The project type was a new-in-house software development platform, which collected and synchronized information of every client in a central repository. This information included medical claims, lab results, self –reported data and other relevant information in an efficient and effective manner.

Responsibilities:

Developed the scope and vision documents that defined the primary goals, objectives and scope of the project.

Designed and worked on successfully developing web applications that allow independent sales agents and underwriters for quoting, rating, processing and tracking applications.

Developed the integrated development life cycle by integrating Rational Requisite Pro, Rational Quality Manager and Rational Requirements Composer (RRC) with Rational Team Concert

Created screen-mockups to review the requirements and provide feedback on the screen design. Also, used Microsoft Paint to create ad-hoc screen mock-up to review with the users.

Responsible for Data Manipulation and Data Validation using SQL queries in a MS SQL Server 2008 environment

Prepared business requirements Documents (BRD) and got sign off to be used by the developers.

Designed and developed Use Cases, Activity Diagrams, and Sequence Diagrams using Unified Modeling Language (UML), and with Rational Rose.

Used the BPMN to GAP Analysis to bridge the gap between business processes.

Created prototypes of the GUI environment using iRise to be used by the developers during the design phase.

Document, analyze and define the user and system requirements and use Rational Requisite Pro to manage the requirements.

Developed detail class diagrams and sequence diagrams using Rational Rose.

Developed as-is and to-be business processes using BPMN standards.

Identified and establish scope and parameters of requirements analysis in order to define impact, outcome criteria, and measure-taking actions through interface analysis, prototyping and JRP/JAD sessions with Focus group.

Documented business requirements for system issues and enhancements using Rational Requisite Pro.

Worked with the development team during the Design, Build and Test phase of system projects to clarify business requirements as required.

Used MS Project to manage schedules, deadlines and resources and collaborate on the project.

Acted as a liaison to the Training team to facilitate them to deploy the training.

Worked with the Policy and Procedure team as required to define new/updated policies and procedures.

Provided post production support/analysis and assisted in performing User Acceptance Testing (UAT), performance testing and validated test plans.

Environment:

Rational Rose, Rational Requisite Pro, Rational Clear Quest, SharePoint, HTML, MS Project, MS Office, Macromedia Flash, M.S. Visio, M.S. Project, Dreamweaver, J2EE, SQL

MassMutual Insurance, Enfield, CT Oct 2013– Sept 2014

Business Analyst

MassMutual has a broad portfolio of products and services including life insurance, mutual funds, money management, trust services, retirement planning products, worksite, annuities, disability insurance and long-term care insurance. We were involved in creation of the group insurance product named worksite.

Responsibilities:

●Gap Analysis of Client requirements, generated workflow process and necessary documents.

●Obtained business requirements in form of users stories from users and stakeholders using JAD sessions, brain storming sessions, focus groups and personal interviews to get a better understanding of the client's business process.

●Analyzed the as-is and to-be state of the project and performed Gap analysis, Impact analysis and SWOT analysis.

●Worked with the business to document and develop formulas for the calculation of premiums and losses statistics in the marts (eg. Written Premium, Earned Premium, Unearned Premium)

●Elicited, documented, modeled, validated and prioritized functional and non-functional requirements using interviews, data analysis, and different modeling tools.

●Defined the scope of the project based on the gathered business requirements including documentation of constraints, assumptions, business impacts, Project risks and scope exclusions.

●Analyzed and optimized the process. Prepared Business Requirement Document and then converted business requirements into Functional Requirements Specification and Technical Specification using Rational Requisite Pro.

●Actively involved in preparing and writing the business requirement documents, functional requirement documents.

●Utilized MS Visio for designing Activity Diagrams and Sequence Diagrams, after accessing the status and scope of the project and understanding the business processes.

●Assisted System Architects and Quality Assurance Analysts in creation of various tests.

●Assured that all artifacts are in compliance with corporate SDLC policies and guidelines.

●Assisted in deletion of defects and bugs, in order to meet specific requirements and deadlines for successful execution of the project.

●Worked as an SME for identifying the scope of End-to-End testing with different teams

●Coordinated UAT of the product with Business Users.

●Created screen mock, UI mocks using iRise and also created data element dictionary.

●Used MS Project for status reporting and planning.

Environment:

MS Outlook, MS Office, Agile Scrum, Rally, Quality Center, UML, Oracle, MS Visio, MS Project, Windows 7, Rational Requisite Pro, Rational Rose, RUP, UML, Clear case, Clear Quest, Win Runner, Test Director, Oracle 8i, SQL, PL/SQL, Salesforce.com, MS Office, Windows 2000.

Nationwide P&C Insurance, Columbus, OH July 2010 – Sept 2013

Business Analyst

Nationwide is the sixth largest property and casualty insurer in the United States. Nationwide is a leading provider of personal and commercial property and casualty insurance and long-term retirement savings products. The project was involved in developing Right, a web based system for quoting, and maintaining and issuing auto and homeowner insurance policies.

Responsibilities:

●Participated in gathering user requirements, developing functional and non-functional requirements.

●Developed use cases/diagrams, conceptual model, behavior diagrams (sequence, collaboration, state chart, Activity), using MS Visio.

●SharePoint site owner with full Control permission level on that site only, including its content such libraries, lists, and items. Received e-mail notifications for events, such as the pending automatic deletion of inactive sites and requests for site access.

●Microsoft Lync used for web meetings and conference calls with business managers and program manager.

●Participated in JAD sessions for refining requirement, analysis, and design.

●Executed and performed the business analysis plan by working with the identified stakeholder.

●Conducted business analysis activities and supported business analysis communication.

●Conducted effective requirement analysis ensuring that behavioral, structural models, dynamic models and control models are used appropriately.

●Specified User and System functional requirements focusing on Data Flows, Data Models and the Data Dictionary.

●Assisted effectively in requirements prioritization, performed requirements allocation and documented requirements traceability.

●Supported verification, quality assurance and development activities which included reviewing test scenarios and designing.

●Responsible for the delivery of Business Requirements Documents (BRD) within project timelines.

●Created project plan and managed WBS elements

●Performed monthly budget forecasting, tracked financials and presented report to SLT.

●Prepared weekly and monthly status reports and score cards to share with senior project managers.

●Created monthly power point project status reports to show progress to senior leadership.

●Identified and eliminated bottlenecks to ensure the success of the project

●Performed monthly budget forecasting, tracked financials and presented reports to senior leaders.

●Created monthly power point project status reports to show progress to senior leadership.

●Set-up agenda and scheduled meetings to accomplish agenda objectives.

●Identified and managed critical path tasks to ensure the successful delivery of the project.

●Created weekly communication plans

●manage and coordinated the team of 15 project members

●Mentored and helped other team members to accomplish their tasks.

●Worked with Program managers and Senior Project managers

●Effectively worked in an On-site-Off-shore model

●Managed tasks, resources, and project plan as per the requirements.

●Managed and tracked risks and escalated to appropriate audience.

Education:

Bachelor’s in Business Administration, BBA from USA

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