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Customer Service Professional Experience

Location:
India
Salary:
3.5-5.0
Posted:
February 03, 2016

Contact this candidate

Resume:

RESUME

Mrs . Kartika Pillai

**/******* *******

Near Himalaya Society

Asalpha

Ghatkopar(W)

Mumbai-400084

Qualification:

•Msc. in Physical Chemistry

•Bachelor in Computer Application ( Distance Education ) – Additional Qualification

Contact details: +91-773*******

E-mail id: actdse@r.postjobfree.com

Career Objective

Seeking a position to utilize my skills and abilities in an organization in order to make positive contribution towards promoting team spirit to meet the objectives and professional growth

Areas of Interest

•Research & Development

•Quality Assurance

•Customer service

Current Professional Experience

Company name: Radiant Maritime India Pvt ltd. (NVOCC)

Department: Customer Service CIS –Trade –Russia/Afgan & Liner Team

Current Position:Executive

Duration: March 2015 – Dec 2015

Work Profile

•Taking rates from Liners, Forwarders for Sea

•Quoting rates to Overseas Agents and Shippers for their shipments.

•Following for the D/O with shipping line.

•Sending transshipment details to clients.

•Providing full details and job file to prepare B/L draft.

•Follow up with transporter and cha for custom clearance.

•Maintaining the records of post & pre shipment documents.

•Following with Overseas Agent for Freehand shipments.

•Following for approval from Overseas Agent about their shipments.

•Following with operation staff’s for stuffing and movements of containers to port.

•Following with operation staff’s for submission of documents to shipping line prior to the port cut-off.

•Updating Shippers as well as Overseas Agent about the shipment details.

•Following with Shippers about the cargo status and keeping updates about their shipment.

•Providing Landing certificate/Maersk seal letter/Maersk form 13 letter.

•Providing DO

•Slot booking for shipments

•Cargo approval taken for shipments for both haz and non haz

•Working with 6 Principals

•Working on Customer Queries

•Rate updations

•Maintaining DSR and Planning sheets.

Past Professional Experience

•Company name: Maersk Global Shipping Company ( Airoli – Mumbai )

Department: Hazardous Chemical Department

Current Position: Senior Specialist (Dangerous Cargo – Hazardous Chemical Department)

Duration: June 2012 – August 2014

Work Profile

•Handles Chemical queries from Clients & Overseas Offices.

•Checks and suggest as per MSDS whether hazardous or non-hazardous cargo .

•Approves bookings depending on the chemical procedure and IMDG regulations (accepts/rejects/pending)

•Checks each and every port rules and regulations

•Handles E Mails (issues / suggestion)

•Handles bookings of dangerous chemical (includes organic peroxide/ammonium nitrate/explosives/arms and ammunitions)

•Works in shift with respect to Europe & Us Operations.

Achievements / Award & Appreciations

•Two customer service appreciation awards

•Pex White Belt award

•Kaizen awards

•Best multitasking award

•Company name: Flamingo Pharmaceuticals Ltd ( Taloja MIDC )

Department: Quality Control Department

Current Position: Q.C Officer

Duration: October 2014

Work Profile

•Protocol issuance

•Checklist issuance

•Approving physical parameter for Finished products, Stability products, Validation products by means of various instruments such as hardness, friability, B.P, Disso, TLC, Weight balance, Vernier Calippers, Tapping, Moisture Analyser etc.

•Calibration of weight balance.

•Completion and analyzing protocol

Additional Experience

Company name: Harsh Tutorials ( Mulund – Mumbai )

Profile - Content writer (Science)

Duration: Jan 2011 – Jan 2012

Work Profile

•Preparation of Chemistry Notes for the full academic year for students of Class XI & XII

•Correction of Exam papers for above mentioned classes.

Educational Credentials

PG / Degree

Year of Passing

Institute/University

PERCENTAGE

M.Sc (Physical Chemistry )

2012

University of Mumbai, Kalina, Mumbai ( UDC)

60.00%

B.C.A

( Distance )

2010

Tilak Maharastra University, Pune

59.00 %

B.Sc.(Chemistry)

( Full Time )

2010

N.E.S Ratnam College, Bhandup, MUMBAI

69.00 %

HSC

2007

B.E.S Menon College, Bhandup

61.00%

SSC

2005

St . George High School, Mulund, MUMBAI

71.00%

Certification Courses

•Radioactive chemical handling course from Indira Gandhi Atomic Research Centre.

•PEX Kaizen WHITE Belt course (cleared with 100% and with Certificate )

•CSO (Company Security Officer ) Familiarization course (ISPS Code: Ship security plan, security equipment, Recognition of weapons dangerous substances and explosives .etc…)

•ISO – ISM Familiarization Course (Includes : Certificate issued during various conventions, quality health and environmental standard, quality management system …etc)

Projects

Company name: IGCAR ( Indira Gandhi Centre For Atomic Research, Kalpakkam, Tamil Nadu )

Department: Overview of all Departments

Current : May 2011 to July 2011

Achievements : 1 among Two students from Mumbai university for getting placed for Training

during year 2011.

Training Areas

•Training at Radio Chemistry Lab ( RCL )

•Instrument Handling - AAS, HPLC,ICP-AES, TG ( DTA )

•Visits at Reactors – BHAVINI and MAPS

•Attending Seminars and Lectures on Various Topics – Lazers, Nuclear Chemistry, Quantam Chemistry Thermodynamics, Chromatography etc..

Extra Curricular Activities

•NATIONAL SOCIAL SERVICE :-

•Completed 3 years of training in National Social Service.

•Attended 10 days Training Camp at Gajanan Village area in Badlapur Area, Thane

District..

•SEMINARS :-

•Bagged First Prize in Intercollegiate Seminar Competition.

Topic:- Effects & Causes of Pollution

Venue :- “Dimensions” held at Vaze College –Mulund, Mumbai

•Bagged Second Prize in Intercollegiate Seminar Competition.

Topic:- Nuclear Chemistry – Fission and Fusion Reactions

Venue :- “Chem Zone ” held at Ratnam College – Bhandup, Mumbai

•Bagged Second Prize in Intercollegiate Seminar Competition.

Topic :- Pollution and its Effect..

Venue :- Held at Ratnam College – Bhandup, Mumbai

Personal Competency

•Optimistic, self-confident and self-motivated, dedicated and determined, quick learning and flair for learning new things

•Ability to execute the delegated task within the timelines

•Willingness to take up the assignment as valuable gift and be determined to the task for rest of my career.

Personal Information

Age / Sex 26 Yrs / Female

Father’s Name Mr. Pillai Mohanan Damodharan

Occupation Octroi Service (Mulund Check Naka)

Mother’s Name Mrs. Pillai Jagada Mohanan

Marital status Single

Languages Known English . Hindi, Marathi, Malayalam.

Hobbies Travelling, Reading, Learning new techniques in field of Science..

Declaration

A word in response is very much solicited. I vouch for the authenticity of the information furnished.

Yours faithfully,

( Kartika Pillai)



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