.Curriculum Vitae.

HITESH ASHOK PATHRABE E-mail: actds1@r.postjobfree.com

Mobile No.: +91-862*******

Career Objective :

To use my expertise & experience in the field of operation which will enhance my

abilities and will help to set a clear organizational goal and contribute towards

Organizational growth.

Skill Summary:

Experienced professional responsible for answering phones, customer enquiries,

Queries and Questions.

Good communication skill and logical approach for handling any task regarding

Customer Issues.

Answering calls in a prompt courteous manner.

Work with the support team to ensure service level requirements are exceeded.

Able to work in a highly dynamic environment and able to multi-task.

Escalation and follow-up of cases requiring further action

Experience:

Company:

WIPRO BPO LTD - PUNE

Nature of Work

OUTSOURSING SERVICES .( Bell Canada)

Designation

SR. ASSOCIATE

Experience:

2 years,9 month

Period:

15TH April,2013 To Till Date

Bell Canada Summary:

Bell Canada Enterprises (www.bell.ca) is Canada's largest communications company,

providing the most comprehensive and innovative suite of communication services

to residential and business customers in Canada

Under the Bell brand, the Company's services include local, long distance and wireless

phone services, high-speed and wireless Internet access, IP-broadband services,

Information and communications technology services (or value-added services)

and direct-to-home satellite and VDSL television services.

Other BCE holdings include Telesat Canada, a pioneer and world leader in satellite

Operations and systems management, and an interest in CTVgloblemedia,

Canada's premier media company.

Responsibilities:

Processing orders that don’t flow automatically due to database integrity problems.

Allocation of TN, facilities and rectifying address discrepancies.

Maintaining database as well as assigning and activating Bell’s services, responsible

To meet all KPI and SLA’s.

Manual fault identification and correction.

Managing SLA in absence of Team leader without any escalation.

Mail Handling.

Escalation and follow-up of cases requiring further action.

Provided CTX training for agents.

Experience:

Company:

VODAFONE INDIA SERVICES PVT.LTD(PUNE)

Nature of Work

Telecom Operations, Support to agents for customers query.

Designation

Officer in call center Operation (OCCO)

Experience:

11 Month

Period:

Nov 2011 to Sep 2012

Responsibilities:

Resolution all customers issues.

Escalation and follow-up of cases requiring further action.

Answering calls in a prompt courteous manner.

Support to agent for customers query.

Works as Quality auditor.

Listen the call for audit purpose & give feedback to agent to improve quality.

Experience:

Company:

GAYATRI ENT.( DISTRIBUTOR OF AIRTEL PREPAID), NAGPUR

Nature of Work

Coordinate with field salesmen regarding Airtel services

Designation

Coordinator

Experience:

4 years.

Period:

June 2007 To May 2011 (Part time)

Responsibilities:

Monitoring & Implementing the MIS.

Create invoice, Checking the status of order whether it is short/excess, damages.

Process the claims of retailer damaged consignments.

Retaining the existing retailer with company.

Academic Profile:

Completed B.Tech(Appl. Electronic) with 1st class from Nagpur University.

Completed H.S.C. with 2st Class form Maharashtra Board.

Completed S.S.C. with 2st Class form Maharashtra Board.

Computer Skills:

Basic

Advance Diploma in Computer Management MS Office, MS-word & excel, Power Point, Web browsing & Internet Connectivity.

Operating System-Windows XP, Windows Vista, Windows 7

Personal Information:

Name:

Hitesh Ashok Pathrabe

D.O.B:

19/12/1986

Address:

H.No. 6/A, S.no. 53, Shri Om colony near masoba mandir, Kale Padal, sasane nagar road, hadapsar, pune-411028

Mobile No.:

+918*********

Nationality:

Indian

Gender:

Male

Languages:

English, Hindi, Marathi.

E-Mail:

actds1@r.postjobfree.com

Strong Points:

Fast Grasper, Hard Working, Dedicated, Loyal.

DECLARATION : I hereby affirm that the above knowledge is true to the best of my knowledge and understanding.

Place: Pune. India Yours faithfully,

Date: Hitesh Pathrabe

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