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Customer Service Project

Location:
United States
Posted:
February 03, 2016

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Resume:

Professional Summary:

Sitecore certified .Net developer with 9 years professional experience in implementing Multi-Tier, Enterprise web applications using Microsoft and Sitecore Technologies in multiple domains of Business including Health care, Banking, Real Estate, Auto mobile and Travel industries.

Greater Than One, New York, NY

Oct 2015 – till date

Project: Keep it Pumping and Zembrace

Role: .Net/C# Consultant

As a consultant, I am responsible for the end to end development of Keep It Pumping APIs and Zembrace website.

Integrate with Google Analytics, Google Adword, Bing Adword, Double Click Studio, Lyris, Facebook, Twitter APIs to bring in data and store it in a centralized database, then write additional Web API's for reporting purposes using C#.NET, MVC, Web API, JavaScript, JQuery, CSS, XML Web Services, Object Oriented Programming, Service Oriented Architecture (SOA), Web Services, SQL Server and T-SQL, AWS services.

Integration on GA, Google Ad Words, Bing Ad Words and DoubleClick Studio API.

Provide documentation, unit test cases, QA deployment, QA support, Production Deployment, Production support.

Intergration on Lyris and manage emails, scheduled newsletters.

Develop Sign up form for Zembrace website and Deploy on Microsoft Azure.

Develop Search nearby neurologist, Primary care physicians and headache specialist, Find distance and Get directions using Google Map API.

Technologies used: C#, ASP .Net, MVC, Web API, Temboo Framework, Web services, LINQ to SQL, ADO .Net, NUnit, JSON, Javascript, JQuery, SVN, Azure and Amazon web services, Google APIs, Bing APIs, HTML, CSS.

Sphynx Software Solutions LLC, New York, NY June 2015 – Sep 2015

Project: SphynxCMS

Role: SiteCore/.Net/C# Consultant

As a consultant offered technical expertise to support the software development needs of Sphynx Software.

Redesign and development of Sphynx Software website using C#, Microsoft .Net, ASP .Net MVC, SQL Server, Javascript, HTML, JQuery, CSS, Umbraco CMS, Visual studio, Office 365, Microsoft Azure

Technology research and development of appropriate packages for the Client’s needs.

Participated in daily scrum meeting.

Microsoft certification to be a MCSD.

Oticon Inc, Somerset, NJ Jan 2013 – Jan 2015

Projects: Oticon Ecommerce and Oticon Focus on People

Role: Sitecore/.Net/C# developer

Oticon is one of the world’s leading hearing device manufactures, committed to putting the needs of people with hearing loss first – have made a significant difference for people with hearing loss with 100 year plus history.

As a member of Oticon Ecommerce development team, offered IT service to Sales, Finance, Marketing, Operation and Customer Service business groups.

I was independently responsible for the end to end implementation of Promotion, ACH Payment, Myoticon and CRM Integration, Customer Preference, Warranty Reports, UPS Integration, Business Enhancement Program, Payment related enhancements, Elmah Logging and Fixing, Disclaimer Pop up, Focus on People and voting form.

Technologies used: C#, Microsoft .Net, ASP .Net, ASP .Net MVC 4, SQL Server, ADO .Net, LINQ, Entity Framework, AJAX, SOAP/XML, Web services, XML, Javascript, HTML, JQuery, CSS, .Net Enterprise Library, SOA, Web API, Sitecore CMS 6.5, Visual Studio, TFS, TDS and Fxcop

Features Implemented : Authentication, Authorization, Exception handling, Caching, Designing for scalability, quality and performance, Designing a distributed application, Configure state management and Tracing and Logging, SEO, Object Oriented Programming, user experience and Adaptive UI Layout

Sitecore features Implemented: Sitecore Templates, Sitecore Security, Workflows, creating Presentation Component, Sitecore Analytics OMS, SEO, Multivariate tests and Sitecore API

Specialties: Requirement Collection, Functional Specifications, Estimation, Flow diagrams, Design documents, Unit test cases, Project tracking and planning, Coding, Code Review, System Integration, Testing(Unit, System, Integration, QA, UAT), Deployment, Post deployment support, Customer/Business support

Sphynx Software Solutions LLC, New York, NY Sep 2012 – Dec 2012

Project: Dramamine – website development

Role: SiteCore/.Net Consultant

As a vendor to AFG&, Sphynx provided end-to-end technical expertise to support their servicing of their clients software development needs.

As a member of this team I was responsible for the implementation, maintenance and development of their client’s enterprise Sitecore CMS instance and had performed the complete website redesign and redevelopment for Dramamine using C#, Microsoft .Net, ASP .Net, SQL Server, Entity Framework, Javascript, HTML,JQuery, CSS, Sitecore CMS 6.5, Visual studio, SVN

Features Implemented : user experience, UI design, Designing for scalability, quality and performance, Object Oriented programming, SEO

Sitecore features Implemented: Sitecore Templates, Sitecore Security, Workflows, creating Presentation Component

Specialties: Requirement Collection, Functional Specifications, Design documents, Unit test cases, Project tracking and planning, Coding, Testing(Unit, System, Integration, QA, UAT), Deployment, Post deployment support, Customer/Business support.

Saksoft Ltd Nov 2010 – May 2011

Project: Prima – Loyalty and Reward Management System

Role: .Net Consultant

As a .Net Consultant offered technical expertise in the development of Prima, a full service Loyalty and Rewards Management System for a leading commercial bank in East Asia.

Created end user reports using Report Viewer, developed new pages for adjustment and transfer points of Redemption module and took care of the reported bugs and Enhancement requests using C#, Microsoft .Net, and ASP .Net, Javascript, HTML, CSS, .NET Enterprise Library, Report Viewer, Visual Studio, VSS and Jira.

Features Implemented: Authentication, Authorization, Exception handling, Caching, Designing for scalability, quality and performance, Configure state management and Tracing and Logging, user experience, Object Oriented Programming and Reporting services

Specialties: Requirement Collection, Unit test cases, Coding, Code Review, System Integration, Testing (unit, System, Integration, QA, UAT), QA Support, Customer/Business Support.

Landmark Worldwide

Feb 2008 – Apr 2010

Projects: Creating Happiness Graduate Event and Fulfillment of Landmark Forum

Role: Staff member

Landmark is an international personal and professional growth, training and development company.

As a landmark staff member I was responsible accountable for the fulfillment of Landmark’s flagship program called the Landmark Forum in South India.

Customer support to over an average of 300 customers per week.

Engaged in creating and managing teams.

Specialties: Mission Control-Productivity tracking tool, extraordinary customer Service, Integrity, Responsibility, Performance, Leadership development, Training in the principles and actions of making a difference, teamwork and accomplishment.

Mindtree Limited

June 2007 – Feb 2008

Project: International CREST Financial Enhancements

Role: Senior Developer

Mindtree specializes in e-commerce, mobility, cloud enablement, digital transformation, business intelligence, data analytics, testing, infrastructure, EAI and ERP solutions with more than 200 clients.

As a senior developer worked on the development and maintenance of International CREST – Financial Enhancements project for a residential real estate franchising and brokerage with many of the best known industry brands in USA.

Deployment of the application and managing schedulers using MSMQ and developed Income Reports which included Create/Search adjustments and Payment Splits using C#, Microsoft .Net, ASP .Net, SQL Server, ADO .Net, Remoting, Javascript, HTML,CSS, .Net Enterprise Library, SQL Reports, Visual studio, VSS and test track.

Specialties: Functional Specifications, Unit test cases, Coding, Unit and System Testing, QA support, Deployment, Post deployment support, Customer/Business support.

Sep 2005 – June 2007

Projects: New Sales Tool Connect Phase, OTF Enhancement and Felix Construction

Role: Developer

As a developer worked in a large team in the development and maintenance of new sales Tool for a leading heavy truck and engine manufactures in the world and a B2B2C internet booking engine for a world leading travel commerce platform.

Understanding the travel domain, OTF Framework and EDRA Framework, UI Development, unit/System testing.

Development of Password Policy and System level Configuration parameters Enhancement requests.

Participated in OTF Boot camp and OTF Enhancements.

Development of Creating/Searching deals in New sales Tool Connect Phase and internal POC using BizTalk Server.

Skills : Technical: C#, Microsoft .Net, ASP .Net, SQL Server, ADO .Net, AJAX, SOAP/XML, Web services, XML, JavaScript, CSS, .Net Enterprise Library, SOA

Tools/Software: Visual studio, Microsoft Visio, Clear case, TFS, FxCop, Bugzilla, NUnit, OTF Framework, EDRA Framework.

Specialties: Unit test cases, Coding, Code Review, Unit and System Testing, QA Support and Technical training.

Tech Mahindra

Dec 2004 – May 2005

Project: Creating Business Proposal

Role: Intern

Tech Mahindra is a specialist in digital transformation, consulting and business re-engineering solutions. As an Intern implemented software which supports the company’s internal team to create effective business Proposals using IBM Lotus Notes.

Education:

Bachelor’s degree, Computer Science and Engineering, Visvesvaraya Technological University – 2000-2005

Certifications:

Sitecore certified Professional Developer (Sitecore CMS 6.5) by Sitecore – Oct 2013 – Present

Sitecore certified IT Professional (Sitecore CMS 6.5) by Sitecore –Oct 2013 - Present

Volunteer and Causes:

Namma Shala Foundation: Rise, Listen and Dream

Jan 2015 – Present

Project: Chennapatna Craft Fair

Role: Co-Founder

Namma Shala is a nonprofit founded in 2015 to support the sanitation and clean drinking needs of schools in rural India. Our current project is in an initiative to blend the splendid artisanship of Chennapatna (a village near Mysore, India known for its craftsmanship in making dolls and toys) and further our organizations mission to provide clean drinking water. We have procured many items from India and donating the profits to the cause of clean drinking water facilities.

Landmark Worldwide

Feb 2006 – Present

Role: Assisting person

Landmark is an international personal and professional growth, training and development company.

Currently assisting in the registration fulfillment of Landmark Forum at New York and training in the principles and actions of making a difference, teamwork and accomplishment.

Introduction leader at Landmark: 2008 – 2013, the leadership program to listen and relate to other people, effectively communicating so that people are left with new possibilities in their lives.

Introduction leaders program Coach: 2009 – 2010 and 2012 – 2013, the leadership program with activities which facilitate the development of leadership abilities.

Self-Expression and Leadership program Coach: 2013 – 2014, Training to make a difference, to contribute to the quality of life, to have an impact equal to what we see as possible in communities around us.

KIDS TO KIDS: 2014 – present, KIDS TO KIDS is a community project created for all the parents, teachers and kids of Kiddie Galileo day care in Grove Street, Jersey city.

Courses attended: Landmark Curriculum for Living, Leadership and Assisting Programs, Communication Programs, Landmark Seminars and Wisdom Courses.

Honors and Awards:

Team of the Year 2006 – 2007, I am honored to be a member of New Sales Tool Connect Phase team lead by Subramanian Vishwanathan which got awarded as the Team of the Year 2006-07 at Mindtree Limited.

Osmosis Techfest Tech works contest Dec 2006, I am honored to be a member of Web Foundation Services team which awarded as a category 1 winner at Mindtree Techfest Tech works Contest.



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