George Vouvoudakis

Business IT End User Support Professional

Areas of Knowledge

Certificates & Education

Self-Employed 03/2015 - Present

Small Business and Private End User Sales Support

Securely set up and supported SOHO Networks: Adding both backup and file sharing solutions

Computer repair and upgrading: Drives, RAM, Video Cards, Power Supply, and Cooling systems

Supported clients that utilized Microsoft Dynamics, SharePoint, Apple Products, and Cisco Merakis

Email support across all devices

Planet Automotive Group 02/2014 – 03/2015

Technology Education Director

Redesigned the technical environment for Business Development Phone Center that drastically increased efficiency and effectiveness

Educated 40+ member sales force on advancing technologies in vehicles, across most brands

Sales

Achieved Top 5 in New Mitsubishi Sales for entire North American Market (November 2014)

Top Sales Consultant for Planet Automotive Group two out of seven eligible months

Perfect Mitsubishi Sales Satisfaction Index score of 1000

Led daily meeting of sales associates in our continuing education of best practices

Information Control Systems 05/2011 – 08/2013

Contract: Novant Health Assignment: Epic Dimensions (Ambulatory) Rollout

End User Support: In-Field Lead and Advisor

Led the successful install and support of 13 “Waves” of Novant Health’s rollout of its new EHR/EMR software, EPIC Dimensions (Ambulatory)

Promoted to Sole IT Representative on the team that performed pre-conversion assessments

Advised over 100 Practice Managers through this process

Documented pilot implementations of MidMark EKGs, TravelScan Pro scanners, and Dragon Medical 360 speech recognition software

Responsible for training new contractors used for temporary support

Using Visio, documentation accuracy reached its highest level allowing all departments to better understand our clients

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