Shari Ray

Rock Hill S c 813-***-**** or - actdom@r.postjobfree.com.

Skills and Abilities.

Ability to effectively interface with multiple levels across a department, e.g. managers, supervisors, employees. Professional demeanor and the ability to manage/maintain confidential and sensitive records. Effective oral and written communications skills.

Experience

2006-2015

Logistic Manager MSA Inc.

Elected and appointed staff, responsible for administrative requirements for support of work force. Increased monthly regional volume by 39% to improve company/ customer relations during my tenure. Achieved on time delivery and lead time target. Worked closely with internal and external vendors to meet service needs. Overseen operations of a busy and established company based on demonstrated ability lead teams, boost morale, and foster client loyalty. Presided over the merchandising, distribution, and stockroom departments to ensure proper flow Auditing and training.

1998-2006

Call Center Supervisor, Humana.

Monitored calls to observe employee demeanor, accuracy and comfortably to company standards. Preformed investigative research to determine accuracy of customer complaints and to assign correct responsibility for errors. Multi phone line experience, proven development and logistic skills within the market. Liaison for various events per request of senior staff. Maintained expenses below budget through accurate planning, purchasing and waste reduction controls. Created and implicated a progressive operations manual that significantly improved operations standards and ultimately profitability.

Education

1998

Ba Grambling state University, Grambling, La

1994

Aa Boston College, Chestnut Hills, Ma

Plant Management/ Sociology.