From Administrative to Retail - Look No Further
Resume:
PENNY R. DAVIS
**** **** **** **** *****, Florida 33859 C: 863-***-****
actdnd@r.postjobfree.com
SUMMARY
Adept Retail Manager with high level of ownership and initiative. Quick and effective at decision making, while
maintaining excellent customer service throughout the sales process.
HIGHLIGHTS
• Training and development
• Self-directed
• Meticulous attention to detail
• Computer proficient
• Deadline-oriented
• Skilled multi-tasker
• Inventory control
• Strong problem solver
EXPERIENCE
05/2015 to Present Assistant Manager
FYE - Lake Wales, Florida
• Customer service - product information and selection, trade-in of used product, special orders and up-selling.
• Perform opening and closing procedures of store - including cash reports, security procedures and sending and
responding to corporate emails and directives.
• Shipping and receiving.
• Assign tasks daily to associates to include processing of shipment, store coverage, and organization and
housekeeping of store.
• Implementation of floor moves and maintaing appropriate signage of promotions and new releases.
• Process used product to place on sales floor after legal holding period.
• Report all pertinent information to Manager immediately - i.e sales staff, customer issues, mall matters.
10/2014 to 01/2015 Retail Manager
10/2013 to 01/2014 SRV, LLC – Lake Wales, Florida
10/2012 to 01/2013
10/20111 to 01/2012
• Operated seasonal kiosk/store from initial build to final breakdown of site.
• Hired and trained sales associates.
• Created weekly schedules
• Maintained daily and weekly sales reports.
• Performed weekly inventory.
• Shipping and receiving.
• Daily banking and logging of financial records.
• Maintained outstanding customer service through team motivation, special orders, quick customer response
and exceptional
merchandise knowledge and organization.
(Employed as Operator Manager by SRV since 2011 for seasonal kiosk)
09/2014 to 10/2014 Assistant Manager
Spirit Halloween/Spencer's – Lake Wales, Florida
• Performed opening/closing procedures of store – including cash reports, security procedures and
implementing corporate directives.
• Shared product knowledge with customers and assisted with product selections.
• Assigned employees to work assignments and floor sections to provide the highest level of service to customers.
• Verified that all merchandising standards were maintained on a daily basis.
05/2010 to 10/2011 Diet Clerk
Winter Haven Hospital – Winter Haven, Florida
• Obtained food preferences from patients while ensuring dietary compliance.
• Offered education about prescribed diets and alerted dietitians of any patient concerns or problems.
• Processed new patient diet orders and made changes for current patient per physicians' orders.
• Performed general clerical office duties: answered phones, data entry, generated reports, and printed all
patient diet menus for floor delivery.
01/2006 to 03/2010 Administrative Assistant
Clear Channel Radio – Biloxi, Mississippi
• Managed the reception area, including greeting clients/visitors, directed incoming calls, and distributed mail.
• Accounts Payable/Accounts Receivable. Processed an average of 2,500 invoices per month for local and
national clients.
• Executed proper debt collection procedures of clients through calls and collection letters – worked with third
party collection company as last resort.
• Maintained the “Public File” of four radio stations for possible Federal Communications Commission (FCC)
audits and/or citizen review.
• Event coordinator
• Remote technician and board operator for live on location remotes.
• Created PowerPoint presentations, developed spread sheets and processed orders for General Manager, Sales
Manager and top billing Sales Executives.
09/2003 to 05/2004 Senior Sales Assistant
Wilson's Leather – Gulfport, Mississippi
• Delivered exceptional customer service by greeting and assisting each customer.
• Conducted sales floor directives to maximize store revenue and product replenishment.
• Shipping and receiving procedures.
• Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
• Assisted in the hiring and training of new associates utilizing corporate manuals and procedures.
• Problem solving – resolved any customer complaints or issues in a professional manner.
09/2003 to 05/2004 Assistant Manager
Planet X – Tampa, Florida
• Assisted store manager with operational tasks to ensure exceptional customer service and maximum
profitability .
• Trained new associates.
• Set up store promotions, displays and floor moves.
• Executed all corporate security procedures and submitted tapes to company as requested.
• Inventory, shipping and receiving.
EDUCATION
04/1994 to 08/1996 Southeast Georgia Community College- Brunswick,Georgia
Criminal Justice
References available upon request
Professional References for Penny R. Davis
Professional
Reggie Bates
Clear Channel Communications
General Manager/Vice President (Retired)
Biloxi, MS
Kipp Greggory
WOSM-FM
Super Talk Radio Personality/GM WOSM-FM
Gulfport, MS
Joy Varner-Fulmer
Southeast Georgia Regional Medical Center
Labratory Technologist
Brunswick, GA
Stacey Schroeder
Independant Consultant
Winter Haven, FL
Walter Brown
Clear Channel Communications
Operations Manager/WMJY Personality
Biloxi, MS
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