Matthew Emerson

Ogden, UT *****

actdn7@r.postjobfree.com - 435-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Service Representative

Bed Bath & Beyond - Layton, UT - October 2015 to Present Responsibilities

Handle logistical information, de-escalation of interaction, professional customer service, troubleshooting issues, delivery of solution to complex or simple issues, update information on registry, reset passwords, and follow ups routinely dependent upon each situation. Warehouse Blendmaster

Rhema Health Products Inc. - Ogden, UT - June 2015 to September 2015 Responsibilities

Pick items from bin locations, down stack pallets, manual labor, unload trucks, inventory management & time management.

Skills Used

Time management, proper lifting techniques, communication & attention to details. Stocker

Wal Mart - Ogden, UT - May 2015 to June 2015

Responsibilities

Stocking merchandise, Zoning the area, Cart collection & customer service Skills Used

Physical labor, attention to detail, time management, interpersonal communication skills, and customer service. Travel Guide

Convergys - Ogden, UT - December 2014 to April 2015 Responsibilities

Book vacations

Accomplishments

Top performer and seller.

Skills Used

Customer service and sales.

Second Tier Tech Support

Teleperformance - Ogden, UT - June 2013 to November 2014 Responsibilities

Technical Support, Analytical thinking, Interpersonal Communication skills, Problem solving, Customer service, Professional conduct, Data Entry skills, Team work, Outbound calling or chatting for additional assistance, and Adaptability.

Accomplishments

I ranked fairly high on the team due to overall good stats. Skills Used

Confidence, customer service, soft skills, deductive reasoning, and overall sucess. CNA

My Essential Care - Ogden, UT - March 2013 to May 2013 Responsibilities

Take care of an elderly gentleman. Making sure he ate, exercised, took medication, and bathed. Accomplishments

I kept him comfortable and helped him in his final moments to be happy and comfortable. Skills Used

ADL's, bed making, feeding, and overall care.

Agent/Customer Service

Focus Services - Ogden, UT - November 2012 to February 2013 Responsibilities

Outbound/inbound sales, market research, donations, and customer service/sales. Accomplishments

I was voted the overall number two agent. I raised the performance and operations goals from below %100 to above %100.

Skills Used

Customer service, teamwork, professionalism, A friendly attitude, and dependability. Cashier

Wal-Mart - Porterville, CA - October 2009 to March 2010 Responsibilities

Sales, customer service, money management, and time management. Accomplishments

I made customers happy.

Skills Used

Quick to learn, very dependable, team player, great attitude, and hard worker. Sailor

United States Navy - Pensacola Naval Air Station, FL - July 2008 to January 2009 Responsibilities

I was in training to become a search and rescue swimmer. Unfortunately I was medically discharged. Accomplishments

I gained a great work ethic. Made some long lasting memories. And most of all gained a large chunk of my moral compass.

Skills Used

Diligent, endurance, courage, honor, intelligence, and bravery. EDUCATION

CNA in Health

Davis Applied Technology College - Kaysville, UT

2012 to 2012

SKILLS

Customer service, office, data entry, sales, and troubleshooting.

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