Springville, UT ***** 702-***-**** actdh2@r.postjobfree.com

Ryan Black

Objective

To bring my knowledge and experience into a challenging and rewarding position within a company where I can grow and enjoy what I do.

Experience

May 2015 – Present Mountain Point Medical Center Lehi, UT Network Administrator

Manage 200+ users in 30+ Healthcare and Hospital systems and programs

Setup and manage HP switches, Avaya Phone system and Lotus Notes Email

Coordinate with vendors and manufactures for various projects and installations

Manage 20+ Physical and Virtual servers, DFS, WSUS, Norton Anti-Virus, Microsoft Deployment Server, etc.

Troubleshoot and resolve user issues and computer/tablet setups and repairs

Setup and manage Active Directory and set all Group Policies in a very strict environment October 2014 – April 2015 Air Medical Resource Group(AMRG) South Jordan, UT Network Engineer

Setup and mange Barracuda Firewall, Cisco SMB and Catalyst Switches, Netgear ProSAFE Switches and Firewalls, VMware vSphere, NodeWorx Email, Digium VoIP Servers and OpenVPN

Design and manage network infrastructure, including new subnets, running cable, hardware setup

Manage various Windows and Linux servers both physical and virtual.

Troubleshoot and resolve user issues and computer repairs February 2014 – September 2014 Lynxx Innovations, LLC Las Vegas, NV Co-Founder

Designed and developed a high-temp rated fan-less PC

Developed partnerships with leading component and peripheral manufacturers and distributors

Worked with leading manufacturers to test and determine best components for compatibility

Created network of vendors and suppliers to fulfill customer’s needs

Setup testing environment and handled all R&D

April 2011 – May 2014 Young Electric Sign Co.(YESCO) Las Vegas, NV Network/System Admin II

Supported 300+ users remotely and 300 users in house for all software and hardware issues through email, phone, chat and in person

In charge of all IT related needs/purchases for multiple locations

Managed multiple Win 2003/2008/2012 Servers across multiple domains and locations

Managed Active Directory users and Group Policies across multiple domains and locations

Managed Anti-virus, Microsoft WSUS, Google Apps, Barracuda Web Filter and Avaya IP/Digital phone system for multiple locations

Handled all Hardware repairs, upgrades and initial setups for PC’s, Laptops, Servers, and Printers

Trained users in computer/software use and operation

Managed and repaired all company issued phones and tablets

Managed Machine to Machine devices, configurations and Wireless services

Worked directly with vendor’s for contract and pricing negotiations

702-***-**** actdh2@r.postjobfree.com

Ryan Black

Oct. 2009 – April 2011 Paraben Corp. Pleasant Grove, UT QA Testing/Tech Support

Lead Support technician for all forensic and non-forensic products

Lead QA/regression tester for all software

Wrote all FAQ’s and training documents for non-forensic products

Implemented testing methods for all non-forensic products

Formulated and researched the idea for top selling Android Recovery product

Part of in-house support team for all software and hardware issues

Worked directly with developers for feature requests and to resolve customer issues

Trained all IT staff in use of company software as well as methods to support customers Mar. 2009 – Oct. 2009 Teleperformance USA Lindon, UT Technical Support

Technical support for Verizon, including data, video, phone and VoIP

Assisted between 30 and 50 customers per day

Averaged a 6 minute call handle time

Awarded best overall daily performance several times Jul. 2007 – Feb. 2009 Katana Summit Ephrata, WA

Industrial Painter

Used airless spray equipment to paint steel wind towers

Handled epoxies, urethane’s, zinc, tool cleaners and thinners

Instrumental in starting a safety committee for the company

Trained numerous employees in mixing, painting and general duties Qualifications

Proficient in Microsoft Office and Win XP, Vista, 7, 8.1

Proficient in Microsoft Server 2003/2008/2012

Proficient in multiple Linux flavors (RedHat, CentOS, Ubuntu Server, Gentoo)

BK Forensics Certified Examiner

Paraben Certified Mobile Examiner

70+ wpm, proficient in 10-key

Knowledgeable in computer hardware, software, cell phones, tablets, PDA’s, etc.

Experienced with running network and phone cabling

Eagle Scout

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