Robin F. Chenail

**** ********** *****

Westfield, IN 46062

MA-HRD, SPHR, SHRM-SCP, CPC

https://www.linkedin.com/in/robinchenail

757-***-****

actder@r.postjobfree.com

Summary of Skills

Accomplished, seasoned Human Resources leader who consistently delivers high quality, customer focused, cost effective results through personal capability, innovation, integrity, fairness and resolve; successfully harnessing teamwork and technology.

Human Resource Management

Employee Relations

Accountability for Multiple Geographic Facilities

Coaching, Consulting & Conflict Resolution

Policies & Procedures Development/Implementation

VEC/EEOC Filing and Litigation Avoidance

Complex Compensation and Benefits Designs

Effective Speaker-Local, Regional, National

Talent Management and Development

Operations

Recruitment, Selection, Onboarding and Retention

Credible, Strategic Business Partner

Effective Employee Orientation and Training

Equipment, Contract & Service Negotiations

Leadership Development, Employee Advocate

Compliance & Ethics, Customer Service

Professional Experience

DIRECTOR, HUMAN RESOURCES / CHIEF COMPLIANCE OFFICER, Methodist Sports Medicine, Indianapolis, IN, Oct. 2014-Feb. 2016

Created and manage a successful full service Human Resources department, benefits and payroll, implementing and standardizing processes in compliance with federal and state laws as well as industry standards. Manage compensation and pay practices, benefits administration, policies and procedures, safety and compliance for 205+ employees located in four states: IN, PA, IL and VA.

SENIOR HUMAN RESOURCES CONSULTANT, HR Business Solutions, Henrico, VA, Mar. 2014-Oct. 2014

Provided strategic customized client consultation services, create targeted products, services and training, employee file and I-9 audits, employee handbooks, job descriptions, documents, investigations and terminations. Assess and research employment issues, HR policy and programs, regulatory compliance requirements; delivering successful resolutions.

HUMAN RESOURCES ADMINISTRATOR, John Randolph Medical Ctr., Hopewell, VA, April 2012-Sept. 2013

Senior Administration team, Affirmative Action Officer, Administrator for Human Resources, Organizational Development, Employee Health, Patient Services & Volunteers, and Pastoral departments; Engaged leader/coach influencing positive culture change, with 38% improved hiring results. Implemented Service Excellence Program, panel/peer interviews, High/Solid/Low, improved employee events, Orientation, onboarding, leadership development, patient/employee rounding (15% increased HCAHPS/Quality scores), with two successful Joint Commission facility surveys. Employee Engagement Survey Champion (93% / 560 employees) and Facility Innovators Award Leader.

DIRECTOR OF OPERATIONS, Hampton Univ. Proton Therapy Institute, Hampton, VA, May 2008-April 2012

Created effective inaugural Operations, Human Resources, Compliance and Management processes for this $225 million, 98,000 sq. ft. proton therapy cancer treatment facility. The center opened for patient care on time and on budget. Hired all initial professional as well as non-clinical staff prior- and post-opening. Oversaw construction (5 gantry treatment rooms, PET/CT imaging suite, clinic rooms, boardroom and office suites). Integral role in selecting and launching OIS and medical billing systems. Negotiated successful equipment, warranty and vendor agreements (cost savings of over $1.4 million). Created and managed Human Resources, IT, Security, Reception, Patient Services and Facility Engineering and Environmental Services depts.

DIRECTOR OF HUMAN RESOURCES, Riverside Health System, Newport News, VA, June 1997-Aug. 2007

Created an effective new Human Resources department. With a team of five, supported 1,500 physicians and staff at 130+ sites, three hospital emergency departments, Product Service Lines, Peninsula Pharmacy Services, five medical/radiation oncology & three ambulatory surgery centers. Created processes to include recruitment, group interviews, New Employee Orientation, STAR+FISH Customer Service Program and Compliance and Ethics Program. Our RMG Division won the 2007 Employer of Choice Award. Responsible for overseeing regional compensation, benefits and equity analyses, complex retirement design, multi-tier productivity and certification bonus structures. Supported ten system-vice presidents and administered ten benefit plans. Appointed 1st Division Privacy Officer, 1st System Project Kaleidoscope Coordinator employee referral program, as well as 1st System Transition Services Coordinator. Awarded Business Practice Assessment Administrator with three facilities in health system’s Top 25: Medical Education #3, RMG #9, and Doctors Surgery Center-Williamsburg #21.

DIRECTOR OF OPERATIONS, Williamsburg Medical Arts, Williamsburg, VA, July 1994-June 1997

Managed operations, human resources, practice acquisitions, credentialing, and medical billing/collections for multi-specialty group with 16 providers, 100+ employees at 7 sites; Family practice, internal medicine, pediatrics, podiatry, occ. medicine and 2 urgent care centers. Grew successful operations, guiding practice through merger with Riverside, negotiating favorable employee benefit package. Improved retention through employee engagement, decreasing turnover.

ADMINISTRATION, Riverside Rehabilitation Institute/Peninsula Healthcare, Newport News, VA, July 1991-June 1994

PHC Coordinator for 1st joint venture in VA between Riverside Health System and Trigon. Launched dual HR and office processes. Credentialed physicians in provider network. Created RRI’s 1st facility-wide support staff education program, enhancing positive employee engagement. Supervised Administration clerical staff, managed CARF survey preparation.

COORDINATOR, Eastern Virginia Medical School, Norfolk, VA, Oct. 1989-June 1991

Managed Chief of Trauma Surgery’s office. Coordinated schedule with surgery clinic, media interviews and depositions; prepared research data and presentations for speaking engagements, books, articles and peer review journals.

DIRECTOR OF CLERICAL SERVICES, Medical College of Ohio, Toledo, OH, April 1987-Oct.1989

Managed highly successful office for Chairman of Radiation Therapy (world’s leading authority - pancreatic cancer); and Trauma Program for Chief of Trauma Surgery (Level I Trauma Center). Coordinated recognized 1st & 2nd Annual Trauma Symposia programs, Advanced Trauma Life Support courses (American College of Surgeons) and first Advanced Burn Life Support courses (Nebraska Burn Institute) held at MCO.

Education & Certifications

M.A., Education & Human Development, concentration in Human Resource Development, George Washington University, 2005

B.A., Human Resources Administration, Saint Leo University, 2002

Certification, Senior Certified Professional (SHRM-SCP), Society for Human Resource Management, March 2015-Present

Certification, Senior Professional in Human Resources (SPHR), Human Resources Certification Institute, June 2002-Present

Certified Professional Coder (CPC0, American Academy for Professional Coders, Aug. 2009-Present

Certified Trainer, Crucial Conversations, Vital Smarts, April 2013-Present

Certified Facilitator, ProActive Conferencing, ProActive ReSolutions, Nov. 2013-Present

Certified Radiation Oncology Certified Coder (ROCC), American Medical Accounting & Consulting, 2009-2013

Certified, CPR/AED, American Red Cross, Feb. 2015-Present

Indiana Notary Public, Indiana Secretary of State, June 2015-Present

Professional Memberships & Community Involvement

Board Member, Business Intelligence Board, Chief Learning Officer (2013-Present)

National Member, Society for Human Resource Management (1999-Present)

Member, American Society for Healthcare Human Resources Administration (1999-Present)

Member, American Academy of Professional Coders (1999-Present)

Board Member, Virginia Society for Human Resource Management State Council (2011-2014).

Immediate Past President (2014), President (two-term), Society for Human Resource Management Peninsula Chapter (2011/2012, 2012/2013), Super Star Chapter - 30% membership increase (2013), Silver Excel Award (2012, 2013), Vice President of Membership (2010/2011).

Member, Richmond SHRM Chapter (2013-2014).

Member, Virginia Society for Healthcare Human Resources Administration (1999-2014).

President, Peninsula Professional Coders (PPC) (2013), Vice President, 2012, Education Officer 2011, AAPC Exam Proctor, Member (2009-2014).

Board of Directors, Hopewell-Prince George Chamber of Commerce (2012-2013).

Board of Directors, Society of Radiation Oncology Administrators (2010-2012). Membership Committee (2010-2012), Communications Committee (2010-2012), Member (2009-2012).

Speaking Engagements & Publications

‘Creating Effective Policies and Procedures’ Management, Methodist Sports Medicine, March 2015

‘Insuring Success-GO FISH!’: Client Training, May 2014

‘Human Resources Management 101’: Client Training, April 2014

‘Go Lead–GO FISH!’: Peninsula SHRM Chapter Meeting, Newport News, VA (June 2013), two breakout sessions at 2014 VA SHRM State Conference, Homestead, VA (Apr 29 & 30), all New Employee Orientations (2012-2013, 1998-2007), Human Resources class at Lynchburg College, Lynchburg, VA (Oct 2012), Methodist Sports Medicine Employee Training (April 2015)

‘Human Resources in Healthcare’: Human Resources Class at Lynchburg College Lynchburg, VA, Nov. 2013

‘Crucial Conversations’: Multiple 1 day training sessions, April 2013-Present

‘GO FISH!’: National Society for Radiation Oncology Administrators Annual Conference, San Diego, CA (Nov 2009), National Medical Assistant Association Annual Meeting, Chicago, IL (Oct 2008), and VA State Coding Annual Conference, Virginia Beach, VA (May 2006)

‘The Role of the Manager in Compliance’: Co-Presenter with RHS Health System Compliance Officer, required training for all RHS Management. Delivered Quarterly, 1998-2007

‘Service Excellence’: Delivered Monthly at New Employee Orientations, 2012-2013

‘Compliance and Ethics Program’: Delivered Bi-Weekly at New Employee Orientations, 1998-2007

Wrote ‘Giving Back to SHRM,’ article published in Virginia Human Resources Today Magazine, Jan 2014

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