MICHELLE L. MCALEER

** *. ********* ******, **** Ridge IL 60068

Cellular Phone: 773-***-**** – EMAIL: actdae@r.postjobfree.com

SUMMARY – HRIS Expert with extensive ADP experience and Masters in Human Resources from Loyola University Chicago NO Relocation desired/Chicago area positions only

Computer Knowledge/Expertise:

ADP WorkforceNow (Major Accounts platform)

ADP Payroll PayeXpert/PC Payroll for Windows

PeopleSoft V8, Microsoft Office: Excel, Word, PowerPoint, Outlook, Access

Lotus Notes, Visio/Org Chart software

Oracle/Java/SAP

Report/Query building [SQL]

WORK EXPERIENCE

GOHEALTH, CHICAGO, IL August 2015 to February 2016

HRIS Consultant (Contract)

Responsible for the development and transaction changes/data correction/audit of ADP WorkforceNow V9 and ADP Enterprise eTIME for all regular and temporary/seasonal employees.

Provided reports daily or via request to management as it related to facilities, workforce management, training, and finance.

Coordinated and maintained the relationships with multiple staffing agencies.

Kept the communication progressing between human resources, various departments, and staffing agency contacts concerning employees’ issues like ADP registration/login, hours for weekly payrolls, and various transactions necessary in the employment life cycle.

Assisted the human resources team and employees in open enrollment changes at two locations.

AUTOMATIC DATA PROCESSING, ELK GROVE VILLAGE, IL 2003 to 2014

Connections Services Specialist June 2012 to December 2014

Specialized team service role with clients/carriers on 3rd party carrier data feeds/interface

Worked cases concerning troubleshooting or requests for new changes/transactions

Electronic data feed/report contained most often enrollment (benefit) data or any type of employment or personal data from the database

Worked each open enrollment related updates/requests/cases and strived to obtain full completion/client satisfaction, sometimes during system upgrades or implementations.

Mentored/partnered with newer service center analysts/open enrollment associates.

Managed each case as a project with associates in teams in various global settings like India and the Philippines using report/data analysis and conference calls.

Utilized Microsoft Outlook to manage each client and provide documentation/recap via Email and Calendar Invites.

Client Service Support Specialist August 2003 to June 2012

Was promoted through job position levels/tiers from Level 1 up to the Senior Level 4 title

Worked basic/complex cases via phone and email to solve issues or build reports, handled questions from various contacts/representatives at National and Global clients/brokers/carriers

Provided training/best practices documents or did troubleshooting to get cases resolved in different ADP HR/Benefit systems, mainly ADP WorkforceNow.

Identified and worked with clients at risk of leaving ADP.

During multiple times, worked as the Open Enrollment/Annual Enrollment Specialist providing assistance/documentation for the entire process for multiple clients.

Partnered as needed with other departments or support groups in ADP (Initially supported HRPerspective with PC Payroll for Windows, which has now been phased out and became the current ADP WorkforceNow, which was also known as HR/Benefits or Employease.)

CHICAGO TRIBUNE COMPANY, CHICAGO, IL April 2001 to June 2003

Compensation Administrator

Processed new hires/terminations/employee transactions in PeopleSoft HRIS system

Created and analyzed queries and report using PeopleSoft

Contacted Payroll/Benefits to resolve errors or problems

Was the lead contact in the company upgrade/conversion to PeopleSoft V8 with new implementation of self service to all employees.

Maintained employee filing at two locations

Researched compensation systems and assisted in job evaluations

Business contact with all levels and departments

NAVIGATION TECHNOLOGIES/NAVTEQ; ROSEMONT, IL (NOW CHICAGO) April 2000 to Feb 2001

Human Resources Assistant (Note: Company is now called HERE, Division of Nokia)

Scheduled interviews and posted job openings for all levels of open positions

Processed entry in ABRA system of all new hires/terminations/changes/transactions

Handled employment verification calls

Processed invoices for various Human Resources related charges

ERNST & YOUNG LLP, CHICAGO, IL (CONSULTING – NOW CAP GEMINI) 1997 to 2000

HR/Recruiting/Facilities Assistant, October 1999 to April 2000.

Assisted HR Department with PeopleSoft data verification/entry, exit interviews

Assisted Campus/MBA recruiting team with travel arrangements, contacted recruits, assembled packets/material for career fairs, paid expenses, did filing

Assisted facilities/office manager with set up of new office location, onboard/exit of employees, provided backup for the receptionist, maintained kitchens/copy areas

Project Administrator, September 1997 to October 1999.

Assisted management team with the day to day details of the alliance between Tata Consultancy Services (India company) and E&Y

Various duties included collaboration with HR, Financial, Accounting, Telecommunications

Kept employee data in a Lotus Notes Database which included ID numbers, laptop/phone details, title/salary information and provided orientation materials for each employee

EDUCATION

LOYOLA UNIVERSITY, CHICAGO, IL •Masters of Science, Human Resources

MARQUETTE UNIVERSITY, MILWAUKEE, WI •Bachelor of Arts, Major: Communication Studies, Minors: Human Resources; Psychology

REFERENCES UPON REQUEST

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