Connie Card

954-***-**** (Project Manager, IT Director, Program Manager) actd9x@r.postjobfree.com

“Business & Technology Leader Who Improves Profits & Quality While Reducing Expenses”

Strategic leader with passion for operational excellence and tactic execution of Program Management Office (PMO). Consistently delivered mission critical IT transformation programs according to scope, timeline, quality, budget and risk that resulted in measurable improvements in top-line, bottom-line and competitive position. I have the expertise, and work experience along with a strong technical background and business acumen to drive business to the next level, consistently overcome obstacles, find solutions that lead to success, foster team cohesion, increase profits, while working with the highest degree of integrity.

Areas of expertise

Executive Leadership and Global Experience

Lean Six Sigma Methodologies

Information Systems Security

Process Reengineering / Root Cause Analysis

Large Scale Business Technology Transformation

Change Management and Business Acumen

IT Services Management and Governance

Advocate between the Business & IT

Business Strategic Management

Client / Vendor Relationship Management

Quantitative and Qualitative Analyses

Program & Project Management Methodologies (Scrum, Agile, Waterfall, SDLC, Rally, Jira, Clarity)

P&L / Portfolio Accountability

Industries – Financial, Government Healthcare, Insurance, Manufacturing, Pharmaceutical

Technical and Business Proficiencies

PMP Certified Program and Project Manager

Lean Six Sigma Master Black Belt

Healthcare Technology – Implementation Manager

Information Technology and Security

ITIL V3, Scrum, Agile

New Management Services

Consultant – IT Management, Jacksonville, FL August – December

Enriched the information security program, information technology infrastructure (cloud and distributed), and application development services. Developed and implemented IT security policies, procedures and guidelines for multiple IT enterprise platforms. Performed IT audits of network, SLAs, security, facility and vendors.

Deutsche Bank, Global Technology Operations for Business Process Management

Consultant – IT Management, Jacksonville, FL 2014 – August 2015

Spearheaded the global business process center of excellence in a highly-matrixes. Responsible for the setup and the delivery of PMO services: Project, Program & Portfolio Management (Governance, Methodology and Framework); Change Management; Risk Management; Knowledge Management and Software Development.

Key Achievements:

Educated and reinforced scrum methodology, agile framework, and six sigma methodology to team members, key stakeholders, sponsors and executives from initiation through post-deployment.

Directed project managers on sprint planning, daily scrums, retrospectives, and stakeholder meetings.

Weekly reporting on budget and overall project performance and resource utilization.

Developed security policy, procedures and managed the disaster recovery planning and testing.

Managed the journey from waterfall to agile methodology within the bank.

Influenced the LAN/WAN infrastructure upgrade and system support model.

Managed IT projects using software development life cycle (SDLC) methodology for tasks such as developing system integration testing (SIT) and user acceptance testing (UAT).

Directed off-shore and on-shore teams from project initiation through delivery.

Citizens Property Insurance, IT Business Transformation

Consultant – Sr. Process Improvement Leader, Jacksonville, FL 2011 – 2014

Lead cross-functional global business units on IT process improvements projects and Guidewire transformation initiatives. Influenced the transformation of the core systems including, infrastructure, EDI, security and more.

Key Achievements:

Identified and implemented 4.5M in reductions of cost of operations by increased efficiency of operations, reengineering business processes within the PMO.

Organizational Change Management including reengineering, training, communications, workforce transition, security and benefits management. Utilizing Prosci- ADKAR methodology.

Facilitated process improvement meetings and workshops through business process reengineering sessions, brainstorming sessions, time studies and process improvement events.

Mentored and coached others on Lean Six Sigma, Agile, Scrum and Project methodologies.

Broward and Dade Hospitals 2010 – 2011

Consultant - Lean Six Sigma, Fort Lauderdale and Miami, FL

Change agent who successfully coached staff members on Lean Six Sigma and Project Management methodologies. Lead continuous improvement transformations by solving a variety of complex Electronic Health Records implementations, assessing (assessment, post and pre) and improving the medical processes.

Key Achievements:

Facilitated project development of future state by performing gap analysis, simulations, and modeling to achieve alignment to the hospital strategies and reducing patient wait time from 90 minutes to 30.

Mentored and coached personnel on best practices (Six Sigma and Project Management).

Increased Hospitals rating by 3 - 5% by assessing and implementing controls based on the Hospital Consumer Assessment of Health Providers and System (HCAHPS) surveys. Loss of poor quality averaged around $ 6,800 per day or $ 2M per year.

Meridian Business Associates 2009 – 2010

Consultant – IT Operations, Boca Raton, FL

Planned, directed and coordinated operations to implement company organizational strategies.

Key Achievements:

Improved the successful, on time and within budget project results by 25% by implementing process improvements, which managed scope, time, cost, quality, and risk assessments.

Increased governmental resourcing by 75% with business and regulatory processes added to capture State, Federal and Local Government contracts and utilizing the Federal Acquisition Regulation process.

EDS, a Hewlett Packard (HP) Company, Plano, TX (20 years)

IT Business Solution Architect Manager, Lighthouse Point, FL 2006 – 2009

Provided management of lucrative contracts totaling over $600M in multiyear (10) contracts. Managed the responses and delivery of RFP’s, RFQ’s, and RFI’s with Fortune 500 Companies, strategically provided scope management, financial metrics, business process gap analysis, resource planning, risk assessments, alliance building, solution validation, and strategies for transitioning from current state to future state across various industries and cross platforms. Worked with 3rd party vendors such as SAP, Cloud, and Krono on solutions.

Key Achievements:

General Motors - Sold and implemented contract on Quality application support with a TCV of $10M.

Cardinal Health - Sold HR Application development and support deal with TCV of $225M.

ABN AMRO Bank- Sold and implemented application and infrastructure support win with TCV of $370M. Collaborated with vendors such as Kronos, SAP, Oracle and Cisco on solutions and delivery.

Sr. IT Program Manager, EDS Boca Raton Solution Center, FL 2005 – 2006

Responsible for the coordination of multiple projects. Worked closely with the CIOs and senior management in developing the future state strategy to minimize risk and ensure compliance with strategic goals.

Key Achievements:

Managed programs and direct reports, in addition to managing scope, time, cost, quality, and risks to ensure successful delivery of projects within program.

Increased customer satisfaction by 35% with efforts to build credibility, establish rapport, and maintain communication with internal and external stakeholders at multiple levels.

Successfully managed the implementation of an on-time and within budget installation of 4000 desktops and software across government locations for the U.S. Alcohol, Tobacco and Firearms.

Regional IT Business Executive, EDS Boca Raton Solution Center, FL 2003 – 2005

Managed resources and client relationship to satisfy EDS accounts and sales executives business needs.

Managed 250 software engineers, analysts and project managers through workforce planning, business planning, forecasts and budget analysis, which met or exceeded client’s expectations.

Key Achievements:

Increased new client base by 15%. Clients included: Pfizer, American Airlines, General Motors, Publix, Rinker Materials, AT&T, Target, ADT, Wal-Mart, Carnival, Bellsouth and Bank of America as a result of delivering projects on time and within budget.

Regional IT Technical Delivery Executive, EDS, Boca Raton, FL 2001 – 2003

Established Project Management Office (PMO) and implemented best practices, tools and processes. Directed the delivery of software application developers (ERP, Web, Mainframe, Oracle, SAP, J2EE) and project managers in Florida, Georgia and Puerto Rico. Clients included WorldCom, AT&T, and Rinker.

Key Achievements:

Managed $30M in business ensuring, project timelines, life cycle utilization, budgets and clients’ satisfaction were meet or exceeded.

Managed the overall business continuity and disaster recovery planning.

Administered compensation, hiring, performance reviews, project reviews and project guidance.

Chief Information Officer, EDS, GM Powertrain, Saginaw Bay, MI 1997 – 2001

Member of the General Motors (GM) executive staff for three GM manufacturing and two GM engineering facilities. Directed the implementation of the business plan and day-to-day IT operations of multi-billion budgets. Managed a staff of 50 technical and business professionals in manufacturing plant floor systems, IT infrastructure, business systems (legacy), business continuity, call center, EDI, and security protection.

Key Achievements:

Exceeded $45M quota for 3 years running, reduced expenses 15%, increased business 12% annually.

Ranked #1 of 27 accounts on operations, customer satisfaction and increased revenues for 3 years.

Managed the data center migration from three data centers to one and the upgrade to Citrix.

IT /Process Improvement Executive, EDS, Delco Electronics, Wiesbaden, Germany 1993 – 1997

Member of Delco Corporation’s executive staff worked closely with Corporate Operations, responsible for the IT operations (infrastructure and application support), process improvement, Sales and Marketing staff, Global business planning and governance. Fluent in German.

Key Achievements:

Managed the strategic development and implementation of Global business sales planning tools.

Reduced sales quote process from 30 days’ turnaround to 24 hours globally.

Rolled out the new Global business sales tools within the States and throughout Europe as well as managed four mergers and acquisition best practices integrations into the new systems.

Established Project Management Office (PMO) and implemented best practices, tools and processes.

Education and Credentials

Masters Certificate in Information Systems Security, Villanova University, PA (2014) GPA: 4.0

Masters Certificate in Executive Leadership and Management, Notre Dame University, IN (2013) GPA: 4.0

Masters of Science, Central Michigan University, Mount Pleasant, MI (2001) GPA: 3.85

Bachelor of Computer Science & Engineering, Saginaw Valley State University, Saginaw, MI GPA: 3.80

Professional Qualifications

Professional Affiliations

Lean Six Sigma Master Black Belt

IT Infrastructure Library (ITIL) Foundation v3

American Health Information Management Association (AHIMA)

Project Management Institute (PMI)

Program & Project Mgt Professional (PMP)

Information Systems Security Professional (CISSP)

Masters IS Security – CompTIA A+ in process

Healthcare Technology – Implementation Manager (CHTS-IM) – From Santa Fe College

American Society for Quality (ASQ)

Healthcare Information and Management Systems Society (HIMSS)

Community Excellence Alliance – Mentor at University of north Florida on Six Sigma Process Improvement Projects. Spring and Fall, 2013 and 2014.

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