RICHARD C. CARLSON

Customer Relationship Professional

**** ******* ******** ** 609-***-**** (home) actd9j@r.postjobfree.com West Windsor, NJ 08550 609-***-**** (cell)

Technical Sales Professional with experience working with both professional sales and customer service staffs. While District Sales Manager supervised a professional sales staff that successfully increased Dis- trict Sales Revenues from $34M to $40M in four years. As Regional Technical Manager provided techni- cal assistance to the customer service group and worked directly with key customers to resolve product issues. Bachelor of Science in Chemical Engineering with a track record of learning and understanding new science and innovations.

Key Areas of Expertise

- Staff Organization - Project Management - Time Management

- Effective Communications - Training - Team Support

- Problem Solving - Quality Improvement

Summary of Areas of Focus

My approach to building strong customer relationships is to provide solutions that enable customers to successfully use the products and services that I have to offer. I make a sincere effort to understand cus- tomer operations and needs and strive to be more of a “partner” with the customer than an as a sales per- son.

PROFESSIONAL EXPERIENCE

Library of Congress/Audio Visual Conservation Center, Culpeper, VA March-Sept, 2015 Technical Writer

Contractor developing, updating and documenting standard operating procedures and technical require- ments for the Library of Congress’s Audio & Visual Conservation and Preservation organization. Also monitoring and tracking technical projects and equipment upgrades and providing technical/management assistance to task assignments as assigned by the Chief Technical Officer of the Packard Campus. AI TECHNOLOGIES, INC, Princeton Junction, NJ April, 2014– March, 2015 Quality Assurance Manager

Responsible for the implementation and compliance of the company quality policy, quality objectives and procedures defined or referenced in AIT’s ISO 9001:2008 quality improvement manual.

- Planned implemented and maintained a quality management system in accordance with ISO Standard 9001:2008

- Represented AI Technology in resolving matters pertaining to quality with suppliers, customers and representatives from external regulatory and judicial bodies.

- Ensured that quality related deficiencies were adequately documented.

- Ensured that manufactured items were adequately documented and traceable as required.

- Developed and implemented production procedures that supported quality improvement.

- Directed and coordinated AIT’s ISO 2001:2008 re-certification in June, 2014.

- Edited and provided product Safety Data Sheets (SDS) to customers. INDEPENDENT CONSULTANT 2010 – 2014

Professional Technical Consultant

Provided technical advice and expertise to laboratories and film restoration facilities in the motion picture film industry.

RICHARD C CARLSON

Page 2

KODAK, New York, New York 1992 – 2010

Regional Technical Manager,

Americas Region/Entertainment Imaging (1999 – 2010) Part of the Regional Management Team supporting sales & marketing efforts by providing technical serv- ice to photographic motion imaging customers in Latin America, Canada and the United States.

• Regional Sales: $90M to $100M annually.

• Directly managed $2M territory consisting of major laboratory accounts in the NYC Area.

• Negotiated annual sales agreements with two of the major customers in the New York City area which included exclusive use of Kodak Film.

• Surrogate manager of customer service and warehouse staff in Regional Distribution Center.

• As a member of product development teams introduced 11 new film products.

• Protected $10M in sales by converting specialized customers to alternative film products.

• Introduced and grew the Kodak Imagecare Program in the Americas Region.

• Directed non-conforming product to customers with special requirements saving Kodak the cost of discarding.

• Conducted technical training seminars for customers and sales staff.

• Responsible for on-site HSE issues.

• Supervised analytical laboratory and equipment technician.

• Assisted laboratory customers with environmental regulatory issues and conformance. Sales & Marketing Manager, US Northeast District/Entertainment Imaging (1995 – 1999) Directed sales and marketing efforts for motion picture products in the northeastern part of the United States.

• District Sales: $34M to $42M annually.

• Supervised a Sales Team of 6 Sales Representatives and 2 Sales Assistants.

• Hired and provided training for 3 new Sales Representatives.

• Developed and implemented sales strategies resulting in annual sales growth of 5-10%.

• Formulated and monitored $1M plus sales budget for the district.

• Secured sponsorship as the exclusive “Film Company” at the Telluride Film Festival, the Hampton’s Film Festival, the Nantucket Film Festival and a variety of other smaller events.

• Provided monthly sales estimates to manufacturing for scheduling production of product to meet the demands of the customers.

• Along with two other District Sales Managers, utilized Avenue/Saratoga Customer Relationship Management Software to design and implement a version for use by the sales team in the Region. Director of Engineering Services, US East (1992 – 1995) EDUCATION AND PROFESSIONAL DEVELOPMENT

South Dakota School of Mines and Technology - Bachelor of Science, Chemical Engineering Trained Adaptive Lean Six Sigma - Green Belt Certification Quality/Process Improvement - Kepner/Trego and other seminar programs provided by Kodak Computer Technical Skills - PowerPoint, Excel, Microsoft Word, Photoshop, Apple OS Sales Training - Variety of Face-to-Face Selling and Sales Negotiation Skills Training programs Management Training - AMA courses, One Minute Manager Seminar, Time Management PROFESSIONAL MEMBERSHIP

Association of Moving Image Archivists (AMIA)

Society of Motion Picture and Television Engineers (SMPTE Fellow)

• NYC Section Board for 8 years

• SMPTE Journal Film Topics Editor for 3 years

• National George Eastman and Technicolor National Award Committee Member for 2 years

Contact this candidate