Objective: To utilize my quick learning skills to master new technologies, tools and methodologies. Use my problem-solving skills to help with challenging projects. Expand my experience in the software life cycle.

The best way to achieve success: “Help people around you to be successful”. This is why I love to learn and teach everything at my reach to help to improve all projects I am involved in.

Summary:

+13 years of problem solver and fast learner.

+7 years of effective customer and technical communication.

+6 years of experience in software life cycle.

+5 years of Retail Industry Technology. Linux, Client-Server applications, Distributed systems, Network configuration, PCI security. Point of Sales Hardware such as payment pin-pads, MSR, Thermal Printers, Barcode Scanners. Production customers include largest USA supermarkets and hypermarkets such as Walmart, Costco, Kroger and Carrefour.

+5 years of Agile and Scrum. One year as Scum Master.

+3 years hands-on development mostly in C++, but also including technologies as Java, XML Eclipse, Design Patterns, Version Control Software, Regression tests and Software Deployment in production.

Experienced and knowledge on Artificial Intelligence, JavaScript, SQL, PHP, HTML, CSS, TDD.

PROFESIONAL EXPERIENCE

Software Development Lead and Scrum Master Feb 2013 – Jan 2016

Toshiba Global Commerce Solution https://toshibacommerce.com/

Bug Fixing and Feature Development to be included in active production releases.

Responsibilities:

Discuss features and bugs with team-mates and architect. Analyze possible impact.

Assure team’s effective communication with Customers and Testers.

Feature development, problem determination and bug fixing.

QA by unit tests, code reviews, regression tests. Minimizing risk.

Agile mentor and blocker remover.

Backlog management.

Achievements:

First year spent as Production Support Developer (Level 3 support, bug fixing).

Climbed quickly what was considered a difficult learning curve.

Became team lead in a year, increasing Team productivity by 50% in the first year.

After correctly implement Agile, our productivity increased again more than 50% the next year.

Technical and Soft Skills:

C++, Java, XML, Design Patterns, Eclipse, Linux, Client-Server applications, Distributed systems, Network configuration, PCI security, Version Control Software, Regression tests, Software Deployment in production, Point of Sales Hardware.

Problem determination and solving, Customer communication, Risk management, Backlog management, Team leadership, Agile Methodology.

Level 1 Support Engineer Feb 2011 – Feb 2013

Hildebrando-IBM-Toshiba (IBM Retail was acquired by Toshiba in 2012)

Enterprise Production Technical Support for Hardware, Operative System, Drivers, Middleware, and Application.

Responsibilities:

First contact for customer issue resolution.

Assure effective communication and understanding of customer needs, and technical limitations.

Technical support and issue routing.

Achievements:

Quickly handle and solving almost as twice issues as my experienced teammates without escalation.

Few months after I joined, I was selected to participate on client facing activities.

Carry out IBM/Toshiba technical workshops directly with strategic customers.

Technical and Soft Skills:

Linux, Client-Server applications, Distributed systems, Network configuration, PCI security, Software Deployment in production, Point of Sales Hardware.

Problem determination and solving, Customer communication, Risk management, Backlog management, Agile Methodology.

Software Developer and User Support (Intern). Feb 2010-Jan 2011

Sajor

Responsibilities:

Requirement analysis.

Applications development.

Database administrator.

Hardware and software support for the final user.

Technical and Soft Skills:

Java, MySQL, Software life cycle, Networks, Hardware and Application configuration, Operative System Installation.

Final user support, Requirement analysis, Problem Solving.

Bilingual Agent (Call Center) Aug 2008-Aug 2009

HTC

Responsibilities:

Comcast Customer Technical remote support

Billing

Sales

Technical and Soft Skills:

Telecommunication, Television, Internet and Telephone services, Customer management software.

Customer communication, Problem Solving.

OTHER EXPERIENCE:

2014-2015

Competitor in multiplayer tournaments in CodeCombat.

Artificial Intelligence, JavaScript, Algorithms, Problem solving.

https://codecombat.com/

2008-2010

Co-founder and administrator of a web forum dedicated to helping university students.

PHP, Web forums, MySQL, HTML, CSS, JavaScript, Host server setup, Radio server broadcast setup.

http://www.cuceinetwork.net/

2006-2010

Competitor and later trainer in OMI-JAL (Olympiad in Informatics of the State of Jalisco)

C, Programming, Algorithms, Problem solving.

http://www.omijal.org/cms/

2003-2006

Competitor and Leader of High School Math study group for regional and national competitions.

Math, Problem solving.

EDUCATION AND CERTIFICATIONS:

Bachelor in Computer Science Engineering Feb 2007-Jun 2011

Universidad de Guadalajara, Jalisco, Mexico.

International Program for Computer Science Engineering Aug 2009-Dec 2009

University of Alberta, Edmonton, Canada.

Scrum Master Accredited Certification Jan 2015

Scrum Product Owner Accredited Certification

Scrum Team Member Accredited Certification

International Scrum Institute, Online.

Organizational Coaching Nov 2014

University Tec Milenio, Zapopan, Jalisco, Mexico.

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