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Administrative Assistant Customer Service

Location:
Camarillo, CA
Salary:
40K +
Posted:
February 03, 2016

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Resume:

Yvette M. Gambina

**** ******* *** ******

Camarillo, CA 93010

Cell: 818-***-**** actd1g@r.postjobfree.com

Disclosure Specialist/Executive Secretary/Administrative Assistant/

Office Assistant/Receptionist

OBJECTIVE

Administrative support professional offering versatile office management skills seeking a challenging position where my acquired skills and knowledge will be utilized toward continued growth and advancement.

SKILLS

Office Skills:

Office Management

Event Management

Executive Support

Database Administration

A/P & A/R Reconciliation

Travel Coordination

Multiple Phone Lines

10 Key

65 WPM

Computer Skills:

MS Word

MS Excel

MS PowerPoint

MS Outlook

EXPERIENCE

2/2012 – Present

Athas Capital Group ~ Calabasas, CA

Disclosure Specialist January 2015 - Current

Prepares all initial mortgage disclosures for the New TRID compliancy laws.

Track all assigned loan files in a excel spreadsheet

Review accuracy of information on the New LE (Loan Estimate disclosure)

Monitor timelines of all disclosures to meet the new TRID compliance law of 24-72 hours

Provide timely delivery and track receipt of disclosures from the borrower

Maintain continuing education on RESPA guidelines

Process loan set up for account managers, docs and funding

Knowledge of Point and DocMagic

All data entry is manually input

2/2012 – Present

Athas Capital Group ~ Calabasas, CA

Administrative Assistant/Receptionist/Notary Public

Licensed & Certified by the Secretary of State – Notary Public

Responsible for the company switchboard and the functionalities of the phone system.

High volume of Data Entry

Filing

Manage Appointment Calendar for the CEO/CFO and VP

Process Letters of Interest to Borrowers for loan options

Utilize Point Software/Catlyst

Shipping and Receiving

Inventory of Office Supplies

Scanning loan docs to appropriate file

2/1996 – 6/2011

Compulink Business Systems, Inc. ~ Westlake Village, CA

Executive Assistant

Handled multifaceted clerical tasks (e.g., A/P & A/R, data entry, filing, records management and billing, incoming call routing) as the assistant to all departments within the business.

Earned excellent marks of performance reviews, with citations for excellence in areas including work volume, accuracy and quality.

Coordinated documentation to assist in continued education to operator staff.

Maintained database and prepared marketing materials.

Quickly became a trusted assistant known for “can-do” attitude.

Trained newly hired operator staff to assist them in the comprehension of the job duties.

Co-developed a comprehensive, 75-page training manual that enabled faster ramp-up for newly hired operator staff.

Communicated effectively with the Executive Team.

Established strong relationships to gain support and effectively achieve results.

Coordinated company events (average of 6 company gatherings per year) that contributed to boosting moral within the company.

Compulink Business Systems, Inc. (Cont.)

Provided timely, courteous and knowledgeable response to information requests.

Screened and transferred calls to the appropriate staff and department.

Reconciliation of Accounts Payable and Accounts Receivable, which allowed me to assist our clients with understanding their billing questions.

Shipping and Receiving, able to lift 50 lbs.

STRENGTHS

Ability to learn and master new concepts with positive work ethic and commitment to providing unsurpassed service.

Quick learner, work independently with minimal supervision.

I am able to multi task without compromising the quality of customer service.



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