Geoffrey A. Hoffman

**** *. ********* **.

Apt. *-103

Englewood, CO 80112

Wireless 720-***-****

Email: actd1b@r.postjobfree.com

Career Profile

Mobile & IT consultant with 10+ years of experience providing friendly guidance regarding IT technology, infrastructural enhancements and mobility training to individual clients and organizations to achieve the highest level of customer satisfaction

Experience

IT Service, Security & Mobility Consultant: Palmer Computers 11/15 - Present

Work closely with clients to analyze IT system requirements, clients information technology needs and their resources in order to plan IT projects and fulfill client’s expectations

Develop IT system specifications after evaluating customer’s nature of work and business volume

Quickly solve client’s IT issues – determine changes, recommend quality software, project modifications of software, hardware and networking to minimize downtime

Eagerly assist clients with IT solutions; prepare reports on solutions offered

Recommend new/updated IT systems, present features/software and assist with planned implementation of products and services in order to keep clients’ businesses running efficiently

Provide extensive 1-on-1 coaching for clients’ personal/work mobile devices including, but not limited to smartphones, tablets, laptops

Field Technician: Ericsson Telecommunications 02/13 - 01/15

Independently troubleshot in-building solutions including Femtocells, DAS Systems, and

BDA's to ensure seamless coverage between macrocells and company provided equipment

Regularly used analysis tools including BSM/LSMR tool, microwave troubleshooting tools, DS1/DS3 test set, antenna sweep equipment, power meter and multi-meter to identify equipment related problems to regularly meet and/or exceed SLA’s

Participated in a regular 4-Man rotation of weeklong 24/7 on-calls throughout the year

Contractor: Apex Systems 09/11 - 02/13

Completed multiple service tickets for daily preventative & corrective maintenance of cell site equipment and auxiliary equipment in order to achieve contracted SLA’s

Experienced with data networking technologies troubleshooting

Mobile Specialist: Best Buy Mobile - 11/10 - 06/12

Offered informed & impartial advice to customers about carriers, plans, and devices

Provided “Walk-Out-Working” Service for new/upgraded customers for their new devices

General Manager: CiCi’s Pizza - 7/05 - 4/10

Assistant Manager/Bartender: Stampede Nightclub - 7/99 - 08/12

Education

Accounting & Bookkeeping Certification December 2002

Rocky Mountain Accounting & Business School

Bachelor of Arts Degree May 1996

Doane College

Technical Proficiency

Apply consulting methods to design and implement IT system solutions for clients

Cost-to-benefit analysis of business network and applications

Windows Servers (2003, 2008, 2012)

Windows Desktop XP, 7, 8.x, 10

TCP/IP and DNS

Firewall Protection

Security Implementation

IP camera and security setup and monitoring

Wireless Security

Professional Skills

Management Certification, Mediation Skills/Conflict Resolution Training, Skilled Staff Trainer, Microsoft Excel, Word, Publisher, PowerPoint, Outlook, Accounts Payable, Accounts Receivable, Payroll, 10-Key, QuickBooks, and Public Speaking

Core Competencies

Good analytical skills; learning agility

High level of professionalism and organization

Excellent oral and written communication skills

Goal-oriented: Creative and proactive

Networking skills

Positive relationship with customers and customer training

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