JOY MISHKIN

P.O. Box ***, Montclair, NJ *****

actd0m@r.postjobfree.com

626-***-****

SUMMARY

Learning and Development Professional with extensive experience in the areas of management development, employee development, curriculum development and instructional design, blended/online learning and overall project management.

Key strengths include technology and new hire on-boarding and orientation training programs to ease employees’ assimilation and increase productivity.

SELECTED ACCOMPLISHMENTS

Work closely with clients to develop effective learning strategies in support of key business and performance objectives

Designed and personally facilitated Preventing Workplace Harassment, Discrimination and Retaliation, New Employee Orientation, Customer Service and Stress Management courses.

Taught instructor-led and virtual classes on software and proprietary applications.

Served as Vice President of Community Services for ATD-LA and increased community partnerships by 50% within six months by teaming up with non-profits to provide volunteer opportunities for members.

Elected League Training Committee Chair for the Junior League of Pasadena leading all training initiatives for members focusing on leadership, league and life skills.

PROFESSIONAL EXPERIENCE

TRAINER & INSTRUCTIONAL DESIGNER CONSULTANT 2011 - 2015

Worked as a consultant on the following projects:

KNOWLEDGESTAFF / NEW YORK PRESBYTERIAN HOSPITAL, New York, NY

Developed eLearning modules for an Allscripts software upgrade and provided Clinical Training to hospital employees.

SMART UTILITY SYSTEMS / SOUTHERN CALIFORNIA EDISON, Rosemead, CA

Created customer and employee training materials for the SCE Online Interconnection Application System, a hosted and customized web-based application, used for managing renewable energy systems.

WOMEN AT WORK, Pasadena, CA

Taught Microsoft Office classes to clients to expand their skills in order to reach their full employment potential.

ATR INTERNATIONAL / KAISER PERMANENTE, Corona, CA

Supported training program development and delivery of training solutions using business process management, quality assurance, training and milestone standards.

PLUS DELTA CONSULTING / PANDA RESTAURANT GROUP, Rosemead, CA

Developed a Field HR Associate Handbook to enhance new hire/on-boarding training program.

METROLINK, Los Angeles, CA 03/2013 - 03/2014

Learning & Development Coordinator

Facilitated New Employee Orientation to 10-12 employees on a monthly basis. Facilitated Preventing Workplace Harassment, Discrimination and Retaliation sessions to employees on an as needed basis.

Developed and facilitated instructor-led classes to 20+ employees on a monthly basis to increase their productivity.

Managed employees’ learning activities within the Learning Management System (LMS). Maintained training schedule by coordinating vendors, facilities and class enrollment on a weekly basis.

CHRYSALIS, Los Angeles, CA 2011

Client Services Volunteer

Facilitated Stress Management and Computer classes to 10-20 clients on a weekly basis. Coached clients on resume writing and interview skills to improve their job seeking strategies.

Videotaped core classes and workshops to develop train-the-trainer videos in order for volunteers to prepare and successfully facilitate classes.

UBS, Weehawken, NJ 2007 - 2010

Learning Designer

Developed and managed a new financial advisor training curriculum, a blended learning training program, with a 95 % success rate among each cohort. Collaborated with key stakeholders to ensure relevant information and revised training curricula. Participated in role playing exercises to assess consultative sales skills and product knowledge.

Designed storyboards and partnered with vendors to develop eLearning modules to streamline best practices and increase efficiency.

SHARP DECISIONS, New York, NY 2006

IT Training Manager Consultant

Managed a team of four in the Learning Department providing project management and administrative functions at a start-up insurance brokerage and risk management firm.

REALOGY, Madison, NJ 2004 - 2006

Technology Training Specialist

Designed and facilitated webcasts on software and proprietary applications for employees to increase their productivity and job performance. Facilitated Customer Service sessions to 30 employees on a monthly basis to build and strengthen customer and employee relationships.

JACKSON HEWITT, Parsippany, NJ 2002 - 2004

Instructional Designer

Developed storyboards and supporting training materials for eLearning courses for employees to expand their tax knowledge in order to successfully prepare clients’ income tax returns. Designed a train-the-trainer program for 3,000+ managers on facilitation best practices.

TOYS R US, Wayne, NJ 1999 - 2002

Desktop Analyst

Developed training materials for software and proprietary applications for 35,000 Babies R Us, Kids R Us and Toys R Us stores, distribution centers and corporate office employees. Facilitated instructor-led classes on software applications for 1,600 corporate office employees.

PROFESSIONAL DEVELOPMENT

Crucial Conversations®, Vital Smarts, Los Angeles, CA 2013

Preventing Workplace Harassment Train-the-Trainer, Liebert Cassidy Whitmore, Los Angeles, CA 2013

Articulate Storyline Workshop, San Diego ATD & ISPI, San Diego, CA 2013

Articulate Studio Expert, Yukon Learning, El Segundo, CA 2012

Photoshop for Trainers Workshop, ATD-LA, Los Angeles, CA 2012

Rapid E-learning Development: Articulate Style, ISPI-LA, Torrance, CA 2011

Training Video Production Workshop, ATD-LA, Los Angeles, CA 2011

CERTIFICATIONS/LICENSES

Business Administration Certification, Katherine Gibbs School, Montclair, NJ

Instructional Designer/Developer Certification, Langevin Learning Services, New York, NY

MAGIC® of Customer Relations Program Licensed Facilitator, Communico Ltd., Westport, CT

Pasadena Neighborhood Leadership Institute Certification, Flintridge Foundation, Pasadena, CA

Preventing Workplace Harassment, Discrimination & Retaliation Certification, Liebert Cassidy Whitmore,

Los Angeles, CA

Teacher of Art Certification, New Jersey Department of Education, Trenton, NJ

EDUCATION

Master of Fine Arts, Photography, Rhode Island School of Design, Providence, RI

Post-Baccalaureate, Teacher Certification Program-Art Education, Montclair State University, Montclair, NJ

Bachelor of Fine Arts, Kutztown University, Kutztown, PA

PROFESSIONAL AFFILIATIONS

Association for Talent Development (ATD) National & Los Angeles (ATD-LA) Chapter, Vice President of Community Services, Board of Directors & Panelist for “Why Training Departments Hate Their LMS” chapter meeting

Junior League of Pasadena, League Training Committee Chair, Council Member, Art Education, League Events, Strategic Planning & Training Committees, Docent, Facilitator for Girl Scouts Greater Los Angeles’ Girltopia conference & Moderator for “Leveraging Your Junior League Experience” panel discussion

Society for Human Resources Management (SHRM)

TECHNOLOGY SKILLS

Adobe Acrobat, Captivate & Photoshop, Articulate Studio & Storyline, Google Hangouts, Halogen eLearning Manager LMS, Snagit, Sony Vegas, WebEx Web Conferencing, Microsoft Office Access, Excel Outlook, PowerPoint, Publisher, SharePoint, Skype, Visio & Word

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