MCCARTY, SALVATORE

* **** **** **** * Everett, WA 98203 425-***-**** actd02@r.postjobfree.com Experienced customer service manager with strong interpersonal and technical skills, as well as extensive sales experience. Adept at problem solving, customer service, patience, and clear communication. With more than 12 years of experience in high-volume customer-focused environments. SKILLS PROFILE

• Reliable

• Sales professional

• Outstanding communication skills

• Conflict resolution skills

• Ability to use positive language

• Front-end programming skills

• Attentiveness

• Time/Resource management

• Mathematics, Logic, Reasoning

EMPLOYMENT HISTORY

Relocation Manager, Safe Haven Security 9/23/2015 Current Everett, WA

• Directly responsible for managing customer accounts - from inception throughout life of account

• Conducted weekly/daily meetings and group coaching

• Answer phone calls and support emails

• Supervise team members and assist in disposition of leads

• Provide Tier 1 technical support for fellow employees and customers

• Conduct monthly observations on associates

• Coached associates on sales and service to ensure compliance with corporate goals as well as the use of corporate enablers and programs

• Trained all new managers on office procedures and policies.

• Manage support ticket escalations & verify completion of all tickets

• Trained staff to deliver outstanding customer service. Dealer Power Specialist - Office Manager, Infinity Enterprises 4/1/2015 9/15/2015 Bothell, WA

• Responsible for Intake, Training, and Customer Service.

• Addressed customer inquiries and resolved complaints.

• Directly supervised 27 plus Sales Specialist.

• Represented Kirby at trade shows.

• Conducted outside sales calls

FOH Manager, Bake’s Place 9/1/2013 3/20/2015

Bellevue, WA

• Responsible for management of daily operations.

• Reorganized the sales floor to meet company demands.

• Determined staff promotions and demotions, and terminated employees when necessary.

• Menu Development, Production, and POS Integration.

• MICROS 3700 POS Programming, Troubleshooting, and Maintenance.

• Audio/Visual Lead - from Live Music to Televised Sports Bar Manager, Le Grande Bistro American 1/1/1994 7/1/2001 Kirkland, WA

• Maintain detailed records and back stock of product

• Customer Service

• Increased sales in all areas of responsibility.

EDUCATION

• Computer Science - Edmonds Community College, Lynnwood, WA

• C#, .NET, VB.NET, Python, SQL, PHP

• Coursework in Network Engineering - Strategy Computers, Bellevue, WA

• CCNA, MCSE, CISSP