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Receptionist, Switchboard Operator

Location:
Farmington, MI
Posted:
February 01, 2016

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Resume:

Ms. Sheila Cohen

***** ********* **. **** 40-586-***-**** (Cell)

Farmington Hills, MI 48334 E-mail: actcuy@r.postjobfree.com

Employment Objective:

Seeking an office management position in which I can utilize my outstanding:

Organizational talents

Communication skills

Computer knowledge, and

Professionalism

Professional Experience:

DeClaireLaMacchia Orthopaedic Institute- Rochester, Michigan July 11, 2015 -January 2016

Patient Concierge

Answer a multi line telephone in a busy orthopaedic office, schedule appointments, input demographics and insurance for 2 orthopaedic doctors and 2 physician assistants in Athena and checking in to the Presia System.

Beverly Hills Orthopaedic Surgery- Beverly Hills, Michigan April 2015- July 2015

Switchboard operator/Scheduler

Answer a multi line telephone in a busy orthopaedic office, schedule appointments, input demographics and insurance for eight doctors in Allscripts EHR.

Waltonwood Senior Living Cherry Hill- Canton, Michigan Aug. 2014- April 2015

Lead Receptionist

As the lead receptionist I am responsible for making sure all 6 receptionists are in the loop of what is going on with our community and tasks at hand. Duties include fielding outside callers, residents, guests and potential resident requests via answering a multi–lined telephone and in person. Assisting elderly residents with daily routine, community information and activity monitoring. Including working with our I’m ok and pendant programs. Administrative duties include scheduling 4 housekeepers, monthly billing of residents expenses, typing memos, emails and other correspondence, filing invoices also entering maintenance requests into the Yardi system. Working closely as a team member alongside our Management team including Activities, Housekeeping and Maintenance departments.

Home Depot- Novi, Michigan May 2014-present

Cashier

Greeting customers at the front end when they arrive into the store and when they leave with or without a sale. Always ready to answer a question and direct customers to the correct area. As a cashier I work to get the customer cashed out in a friendly and timely manner. Working the returns desk I also greet the customers and work in a timely and friendly manner to make their experience in our store a memorable one.

Binsons Home Health Care- Royal Oak, Michigan Dec. 2012- Dec. 2013

Switchboard Operator

Handle and direct calls from our main call center via multi-line telephone operator system. Field customers to correct department. Handling any questions via the telephone to help my sales team.

Independence Village Of Park Place @Heritage Village, Warren, MI. Oct. 2007 – June 2013

Community Concierge and Receptionist

Administrative duties including assisting elderly residents with daily routine, community information and activity monitoring. Fielding guests and potential resident requests via multi-line telephone operator system. Collect weekly menus, rent checks and enter work orders into the Yardi system. Working alongside our Management team including Activities, Housekeeping and Maintenance departments.

SimplexGrinnell, Farmington Hills, Michigan May 2002 – Oct. 2010

Contract Administrator

Contacts Preventative Maintenance & Inspection accounts to renew contracts and introduce other services. Inputs new Preventative Maintenance Contracts into Oracle. Supports in dispatching service technicians and accounts receivables department. Main Switchboard operator. Data entry into excel spreadsheets. Performs various administrative duties.

Inspection Coordinator

Schedules 12 inspectors to perform inspection on life and safety equipment. Schedules subcontractors to coordinate with inspectors. Prepares inspection reports for customers and their coordinating fire departments. Invoicing inspections on Oracle. Performs various administrative duties.

Switchboard Operator / Administrative Assistant

Operate multi-line switchboard. Greet all visitors. Schedule conference rooms for Senior Management. Distribute mail. Coordinate outgoing and incoming faxes. Order office supplies. Perform various administrative duties.



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