Customer Service Management
Resume:
Benjamin Williams
*** ****** ***** ***** *********, NC 28217
actctc@r.postjobfree.com 980-***-****
Operational Supervisor
Highly accomplished operational supervisor with 21 years of distribution experience with an exemplary record of leadership in processes and systems improvement, consistently enhancing performance, efficiency and accuracy in perspective areas. Recognized for motivational leadership style and ability to promote team cohesion.
Experience and knowledge in; employee training and development, documentation, problem solving, establishing/maintaining policies and procedures. History of communicating clearly and effectively within all organizational levels in formal, informal and training settings. Able and willing to work hard to achieve the desired goals and objectives. Able to handle multiple tasks in a fast-paced environment. Knowledge and experience in most areas from receiving to shipping (distribution).
Human Resources & Operational Competencies
Confidential Records Management
Employee Interviews/Staffing
Recognition Programs
Administrative Oversight
Areas of Proficiency:
Microsoft Applications:
(Outlook, Lync, MS Word, Excel, PowerPoint)
Training Facilitation
Training Assessments
Document Control
Kronos
SCAN System
Career Experience
TJ Maxx – TJX Companies, Charlotte, NC
Operations Supervisor, 10/1993 – Present
Fortune 500 Company - Largest international apparel and home fashions off-price retailer
Managing and leading 15-60 associates daily, oversee all aspects from start to finish in assigned area. Coordinate with management and staff to conduct and asses daily assignments, meetings and training. Oversee in area recognition program and process re-assignments. Manage associate performance in a production based environment, while meeting the companies goals and expectations. Able to organize and conduct weekly administrative and reporting assignments; draft and review correspondence; manage confidential personnel files. Train and ensure professional development for team members.
Key Contributions:
Received fast-track promotions (floor associate to operational supervisor team – 2007).
Head of the Forklift Testing/Training Department
Authored procedures to standardize in-processing functions as well as evaluations and transfers.
Recognized for detailed oversight and ability to marshal time and resources to achieve challenging goals within tight timeframes.
Consistently achieved accuracy goals along with deadline compliance in processing self and annual evaluations.
Help provide management and associate training that resulted increase in operational efficiency.
Interact and communicate with management and safety committee about upcoming events and goals to lower safety accidents.
** ** ** **
Additional experience includes administrative, clerical and customer service
Education and Credentials
Professional Training
Business Management, Management Information systems, Research Methods, Human Resource Training, Effective Presentations, Time Management
YORK COMPREHENSIVE HIGH SCHOOL – YORK, SC
High School Diploma 1993
Supervisor of the Month
June 2010
Co-chairman - Safety Committee
June 2013
Engineered Standards Certified
Fall 2014
CPR/FIRST AID CERTIFICATION
Provided by The American Red Cross
June 2015
REFERENCES
Waikene Jordan
TJX Supervisor
3908 South New Hope Rd.
Gastonia, NC 28054
actctc@r.postjobfree.com
Natalya McClung
TJX Supervisor
624 Montgomery Dr.
Rock Hill, SC 29732
actctc@r.postjobfree.com
Francisco De La Torre
TJX Finance Supervisor
14300 Carowinds Blvd
Charlotte, NC 28273
actctc@r.postjobfree.com
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