TRINA L. DILLARD

**** ******** ******

Decatur, GA 30035

404-***-****/actcrd@r.postjobfree.com

MORNEAU SHEPELL

QUALITY ASSURANCE ANALYST

Atlanta, GA

June 2015 – present

Design, develop and implement test plans, scripts and tools using the detailed business requirements document provided by the business analysts. Work with business stakeholders to identify the appropriate data for testing, and prepare that data for the test cases. Develop testing processes and assist in designing and ensuring overall integrity of the testing strategy. Work with appropriate business and technology stakeholders to determine the acceptable range for test results and performance.

Assist application developers and technical support staff in identifying and resolving problems. Facilitate resolution and communication of cross-application/organization issues and decisions.

Assess and revise test sequence and scope based upon test results and/or changes in product/process design. Document test procedures and findings via HP ALM, Microsoft Excel and Sharepoint. Reconcile test results from different tests and different groups.

Assess readiness and deviation of product/project performance based upon test results and product specifications. Perform the functionality and regression testing in Test, UAT, ESS, and MSS.

MORNEAU SHEPELL

BENEFITS ANALYST

Atlanta, GA

April 2013 – June 2015

A subject matter expert for COBRA, FMLA, benefits administration, vendor management, retirement processing, Medicare Attainment and billing. Managed escalations from the client regarding system data, eligibility and system discrepancies. Ensured that processes and services were completed within the Service Level Agreements, created internally and by external clients.

Systems: Lifeworks, Case Manager, HP ALM, SharePoint, Microsoft Excel, Word

NORTHGATE ARINSO

BENEFITS TEAM LEAD

Jacksonville, FL

January 2011 – March 2013

Coached, motivated and supported team members on daily task to ensure that their job duties were executed based on client requirements and Service Level Agreements. Handled escalations from active employees and retirees regarding their health and welfare inquiries, QMCSO’s, COBRA, HIPAA, LOA and severance packages. Handled healthcare vendor issues and concerns that were escalated from the client’s HR professional team. Ran weekly reports and distributed them to my team in order to ensure that we continued to reach and maintain goals. Conducted biweekly one on one meetings which enabled me to focus on strengths while developing weaknesses. Facilitated weekly team meetings to discuss any new trends and shared information that encouraged the team to utilize their knowledge and skills.

NORTHGATE ARINSO

AUDIT REPORTING ANALYST

Norcross, GA

June 2007-December 2010

Audited processes to ensure accuracy and follow through of client SOPs. Reviewed random SAP data processing for each client to ensure that agents met the SAS70 requirements. Performed root cause analysis and raised flags on ineffective processes and determined where improvement was needed. Identified trends and addressed issues with the team. Monitored service center representative phone calls to ensure they followed the MAGIC protocol. Prepared error reports and provided the information to managers for review.

Systems: SAP, HRW, Microsoft Excel, Word and Outlook

GEORGIA-PACIFIC CORPORATION

QA ANALYST

Atlanta, GA

December 2006 – June 2007

Promoted to Quality Assurance Team, which required extensive review of departmental specific reports to identify and determine a specific course of action for accurate processing.

GEORGIA-PACIFIC CORPORATION

BENEFITS SERVICE PROCESSOR

April 2001- December 2006

Assisted GP employees with a wide variety of difficult and unanticipated situations regarding eligibility, claims, plan descriptions, 401k, retirement, separation, severance and questions about COBRA plan and enrollment. Served as the liaison between Human Resource Managers and employees (union and non-union) on specific benefit plan related questions. Reviewed and processed job code changes, position attributes and organizational management structure.

Systems: SAP, Clarify, Microsoft Excel, Word, Outlook.

HOME DEPOT/BENEFITS ADMINISTRATOR, ATLANTA, GA

May 2000-April 2001

Administered Health/Dental, Life and Accidental Death and Dismemberment Insurance, ERISA, COBRA, FMLA, 401K, Disability, Employee Stock Purchase Plan, responsible for conducting benefits orientation via telephone, explain laws, regulations, policies and procedures.

Systems: HRIS, Vantive call tracking system, Lotus Notes, Microsoft Excel and Word.

METROPOLITAN LIFE INSURANCE/DISABILITY MANAGEMENT SERVICES, ATLANTA, GA

Sept. 97-May 2000

Managed short term disability cases. Evaluated and monitored duration of disabilities. Promoted return to work incentives. Composed letters defining the claim status. Constant communication with claimants, employers and health care providers.

MARRIOTT NORCROSS/HUMAN RESOURCE SPECIALIST, NORCROSS, GA

Feb. 95-Sept. 97

Diligently performed benefits and payroll responsibilities. Also handled New Hire Orientation, Employee Relocation, Incident/Accident Reports, Worker's Compensation, Medical and Dental Enrollment, Stock Purchase and Profit Sharing Enrollment, Credit Union, Leave of Absence, Short and Long Term Disability, Recruiting, Termination, Severance, Separation Notices and Exit Interviews.

System: Kronos payroll system.

FAIRFIELD INN BY MARRIOTT/FRONT OFFICE SUPERVISOR, DULUTH, GA

May 93-Feb. 95

Developed a thorough knowledge of great interpersonal skills, through customer and associate interactions, trained and scheduled associates, maintained sanitation and cleanliness, responsible for departmental revenue controls, processed payroll and operated PBX switchboard.

Education

Bachelor of Science, Hotel Restaurant and Institutional Management/Virginia State University/Petersburg, VA

Graduate Courses, Counseling in Education/University of South Carolina/Columbia, SC

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