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Customer Service Manager

Location:
Modesto, CA
Posted:
February 01, 2016

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Resume:

Louisa New

*** **** **** ** *******, CA *****

209-***-**** actcr2@r.postjobfree.com

OBJECTIVE

To obtain a Dental Office Manager/Insurance Coordinator, position where I can utilize my 24 yrs. of Experience in a the Dental Field, to work in a good, professional office, to help create a good atmosphere, and help create a great team

PROFILE

Work in Dental Field for 24yrs

I have successfully improved patient satisfaction, and employee retention, help build positive patient relations

I have managed and overseen incoming calls, scheduled appointments and collected co-payments for Dental Practice,McHenry Village Dental Services,Dr John Wanzo,Standard Dental,Dr Don Nuefeld D.D.S &Ron Nuefeld D.D.S.,Family Dental Practice Dr Fernaando Marchetti

D.D.S. Managed a staff of 4-10

Trained staff in all areas of services, I trained new hires, hired and fired employees

Managed and oversee the staffs responsible for all aspects of customer service

Handled all accounts receivables, handled all billing. and posted all CDT codes,financial arrangements

SKILLS

• Bilingual English and Spanish

• Insurance eligibility and billing

• Active Listening :Giving full attention to what other people are saying,

• Judgment and Decision Making -Considering cost and benefits of potential actions to choose the most appropriate one

• Computer Knowledge,Soft Dent,Work excel, 10 key, peg board, accounting

EXPERIENCE

McHenry Village Dental Services

Modesto, Ca

03/06/2006 to 04/08/2014

Office Manager /Insurance Biller

Standiford Dental

Modesto, Ca

01/03/2002 to 03/01/2006

Dental Insurance Biller

Dr Don Nufeld D.D.S.

Turlock, Ca

01/01/2000 to 01/03/2002

Office Manager

Dr John Wanzo D.D.S.

Modesto, Ca

01/01/1997 to 01/01/2000

Insurance Billing

Family Dental Practice

Modesto, Ca

01/01/89 to 01/01/1997

Dental Receptionist /Billing

EDUCATION

Medical Receptionist Transcriber

Maric College

Modesto, Ca

1987

Diploma

Beyer High

Modesto, Ca

1983

COMMUNITY SERVICE

• Chaplain



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