Kaytena L. Beckford

**** **** ****** 510-***-****

Oakland, CA 94621 actcox@r.postjobfree.com:actcox@r.postjobfree.com

mailto:actcox@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

** ***** ** ***** *******e Generalist experience

13 years of Operational Management experience leading and managing a team of 30

20 years of Customer Service Experience

13 years of Training, Coaching, and Counseling employees experience

3 years of experience as Educational Facilitator, Principal, Liaison

30 years of Community and School Volunteer

PROFESSIONAL EXPERIENCE

May 2015- Present American Airlines-CSA Oakland International Airport

• Provides superior customer service and hospitality to our customers from check-in to boarding.

• Process travel by checking bags, issuing boarding passes and checking bags

• Enforce FAA and AA rules and regulations are adhered to

• Enforce safety/security measures and protect sensitive zones

• Facilitate passenger boarding zone

• Ensure on-time departure of aircraft

January-July 2013 Aspire Charter School-Homework Club Facilitator Oakland, CA

•Connected and established communication among key individuals and groups, including teachers, administrative personnel, parents, and community members

•Improved students’ achievement and strengthening program by supporting 30 at risk students with daily homework packages

•Maintained attendance records for students

•Updated and maintained students’ records

•Supported students’ daily 20 minutes reading by providing books as well as a quiet environment

September 2011- July 2012 American Indian Public Charter School Principal Oakland, CA

•Managed the successful implementation of the school model

•Worked collaboratively with the Finance Administrator, Director, Governance Board, and Oakland Unified School District to ensure compliance of all rules and regulations

•Established and maintained positive learning environment between all stakeholders

•Used analysis of data to create, as well as to modify instruction on decision making

•Facilitated all the steps of on boarding full life cycle recruitment steps of new hires

Aug. 1990-Oct 2008 American Airlines- Customer Service Agent, Manager, (NYC, MIA, SFO, OAK)

•Planned, Directed, and Coordinated through subordinate personnel, activities of the airport facility to obtain optimum use of equipment, facilities, and personnel

•Developed and directed implementation of marketing programs to insure product development in the customer service department

•Directed investigations into causes of internal and external complaints relating to the operation

•Used cross-functional teams that generated and implemented quality improvement ideas

•Developed and monitored budgets and spending

Kaytena L. Beckford

1950 86th Avenue 510-***-****

Oakland, CA 94621 actcox@r.postjobfree.com

EDUCATION and TRAINING

MBA-BUS; concentration in Project Management-Keller Graduate School, Oakland, CA in Progress

CompTIA A+ Certificate - Stride Center

BSc. Business Administration, with a concentration in Health Service Management-DeVry University, Fremont, CA

BA. Arts and General Studies with a concentration in Humanity- University of the West Indies, Kingston, Jamaica

Over 18 years of extensive training in Hazardous, Safety, Customer Service, Leadership, Training, Air Travel – American Airlines Flagship International. University, Dallas Fort Worth, TX

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