Betty Roebuck

**** ******* ** #***

Memphis, TN *8119

Home: 901-***-****

EXPERIENCE

FEDEX SERVICES (Promotion) Nov. 2013 - Present

Procurement Specialist/Sourcing & Procurement

Develop procurement policies and procedures

Develop Standard Operating Procedures (SOP) for the Sourcing and Procurement group

Complete Purchase Requisitions, purchase orders

Monitor sourcing compliance and inventories

Identify improvement opportunities with system software and develop automated processes

Manage budget of $15M or more

oSome accomplishments were exceeding FY14 cost savings goal of 21% as PMO (Project Manager) by negotiating $6M multi-year savings; identified contract weaknesses and opportunities to increase profit margin. Selected as part of a QAT (Quality Automation Team) team to automate, standardize, and eliminate duplication of non-inventory purchase orders (received an award for teamwork and leadership).

EYE-Level Learning Institute (Part- Time) Jan 2015 - Present

Tutor/Facilitator

Teach English, Math, Reading (grade levels 1-7)

Teach writing and comprehensive skills

Develop improvement plans for kids who are having difficulty with learning skills

Interview and test potential tutors for the program

Conference each month with parents to discuss child’s progress

FEDEX SERVICES

Solutions Service Representative/Supply Chain Sep. 07 – Nov. 13

Provide implementation, activation, technical and overall support for multiple, large vendor-enabled anchor accounts such as Wal-Mart, Good Year, and Dillard, Macy’s, Delphi and others.

Assist Sales with VEP program, setting up, and supporting new account implementations – consult with customers to determine the best shipping solution, help with scheduling, package pick-ups, and help navigate and train customers on fedex.com and FedEx Ship Manager Café software.

Provide post-implementation and ongoing account management support by following-up on customer satisfaction with enablement of our shipping solutions, transportation and overall service.

Manage projects for Domestic and International supply chain through Vista applications for internal/external customers. Run monthly reports and manage Access database files.

oMajor results include providing excellent customer service to all Anchor accounts which has dramatically reduced AEs’ corrupted selling time, put boxes on the belt, deleted manual processes, and improved customer satisfaction.

WILLIAMS SONOMA

Logistics Analyst (Supply Chain) Mar. 06 – Jun 08

Manage productivity levels of various accounts & locations for the evening shift by ensuring achievement of daily SQI (Simple Query Interface) metrics and allocating/securing appropriate resources for the day shift operation.

Download customer orders into PKMS (AS400) distribution systems for processing by warehouse associates.

Perform daily and weekly trends analysis of outbound shipments to distribution centers and customers – create data card and productivity report at the end of each shift using Microsoft Access and Excel; analyze and correct wave errors that occur during download to make daily distribution operations a success.

Manage the on-time delivery for inbound and outbound shipments of multiple accounts – monitor, track, and verify the accuracy of shipments (ensure on-time delivery, match bill of lading, & verify shipped inventory); follow-up with the customer as appropriate; and track & monitor productivity.

oMajor results include receiving an award for “Above and Beyond” and “Perfect Attendance” for three quarters – by devoting personal time to proactively research and analyze errors saving the company money by reducing corrupted downtime, and ensuring deliveries are on-time with appropriate resources and schedules.

VOLT SERVICES (FedEx Service)

Data Integrity Support Analyst (Contractor) May 06 – May 07

Provided account support for drop-ship and FASC (FedEx Authorized Ship Centers) locations to ensure revenue compliance and assist with setup and other support issues.

Managed the revenue compliance for 7,000 drop-ship locations by analyzing inactive or non-compliant locations – ran revenue queries, sent targeted communications and worked with non-compliant or inactive locations to improve their revenue; and closed down non-productive locations.

Analyzed and resolved issues for FASCs by providing assistance to non-productive locations to improve revenue – set up FedEx pick-up in remote locations; and updated and deleted FASCs using Drop Net, Cosmos, Cheers, Sims, GDP, and IMS, .

Performed daily oral & written communications with customers and AEs; analyzed and developed management status reports; and provided overall support to the Solutions Sales Planning team.

EXEL TRANSPORTATION

Account Representative Mar. 05 – Mar. 06

Managed the implementation, productivity, and overall support of line-haul LTL accounts.

Created and monitored new accounts; provided overall support and researched/resolved all account issues. Reconciled invoices, resolved billing issues, and managed/ensured timely account payments on all accounts.

WILLIAMS-SONOMA

Transportation/Logistics Coordinator Mar. 00 – Mar. 05

Managed transportation services, costs, and achievement of internal SQI metrics for LTL shipments.

Researched and compared prices of alternative shipping services and rates; and coordinated planning meetings with Line haul owners to discuss costs and services.

Analyzed monthly delivery shipping rates and costs for store locations; and developed weekly and monthly on-time and quality reports using Access.

oMajor results include decreased shipping and damages costs by “millions of dollars”.

oCreating a new time management system for supply chain

EDUCATION

Bethel University, MBA Graduated 5/10/14 GPA 3.9

Bethel University, (Graduate- CUM Laude) Memphis, TN- Bachelor of Science/Business & Organizational Management Aug, 2012

Dowling University; (March 2009 – May 2010) – B. S. Professional & Liberal Studies

New Horizons Computer Learning Center, Memphis, TN Jul. 96 – Jul. 98

Beginning, Intermediate, and Advanced Certificates received in:

–Microsoft Access, Excel, PowerPoint, Microsoft Project 4.1, AS400

Concorde Career College; (Jan. 95 – Dec. 95) – Certificate, Medical Office Professional

Miller Hawkins Business College; (Jan. 90 – Jan. 91) – Business Office Administration - Associates

Awards: People First Rising Star (twice); BZ –Outstanding Customer Support; High Work Performance; Project Greenlight; Implementing FedEx Authorized Ship Centers, Developing SOPs

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