Donna Jefferson ● 336-***-**** ● actck8@r.postjobfree.com

Results-driven, client centered, dynamic professional with 15+ years of solid business experience in industries including banking, airlines, hospitality and manufacturing.

Naturally gifted in developing long term, mutually beneficial relationships with diverse groups of people

Reputation for envisioning future client needs and translating those needs into products that provides solutions.

Strong leader with excellent communication and team building skills

Flexible and versatile, with sense of grace under pressure; proven ability meet goals and achieve service excellence.

Known for meticulous attention to detail, data accuracy and strong process enhancement skills

User Acceptance Testing/ Writing and Executing Test Scripts

Process Improvement

Mainframe Programming – Design, Testing and Implementation

Create and Maintain Technical Specifications

Learn new technology concepts quickly with attention to detail

Strong analytical, methodical problem solving and organizational Skills

Ability to work independently and prioritize work with minimal supervision

PepsiCo, Winston-Salem, NC 2015

Test Analyst (contract via Rose International)

Perform planning, execution, and documentation for testing activities in support of all new system development and upgrades for different projects within the Account Receivable group

Collaborate with business and technical partners to implement and rollout new processes and systems, developing test plans for new system enhancement, creating test data as needed

Support the development of end-user documentation and training materials as required for new functionality and processes

BB&T, Winston-Salem, NC 2015

Test Analyst (contract via Addecco)

Perform software tests before implementation to confirm solutions meet business needs and quality

Conduct automated performance and functional testing to support Agile development and continuous delivery

Participate in requirements reviews, design reviews, and technical discussions

Execute manual tests and automated test scripts and develop test reports

Rock-Tenn Company, Winston-Salem, NC 2014-2015

Estimator/ Clerical (contract via The Resource)

Compiled and analyzed data using Excel and Lotus to estimate cost for jobs within assembly plant, by conducting time studies on production runs and evaluating production history

Coordinated with promotional estimators, sales and pre-production planning ensuring all pertinent information was included and documented

Hayward Industries, Inc., Winston-Salem, NC 2014

Technical Service Representative (Contract via The Resource)

Coordinated activities of different projects through complete project life-cycle with varied levels of scope, impact, risk and complexity

Created and maintained and shared all documentation from design to testing to implementation, while engaging IT and Business Unit to ensure quality and accuracy

Managed Technical Service and Warranty Representative workload; quickly grasping product and process knowledge with an in depth knowledge of AS400 and Lotus Notes applications and databases

Professional Experience – Continued

Forsyth Memorial Park, Winston-Salem, NC 2012-2013

Sales/Community Service Counselor

Created new role as Community Service Counselor enhancing relationships with clients and aiding in development of existing, new, and custom market penetration

Enthusiastically engaged, qualified and closed sales with customers on products while maintaining positive and energetic demeanor with desire to learn while working in team environment

Increased sales and exceeded quota continually by organizing and facilitating seminars; used direct marketing, phone solicitation and referrals to seek sales opportunities

Wachovia, Winston-Salem, NC 1999-2007

Project Manager/Systems Analyst

Collaborated with upper management coordinating organizational projects including March of Dimes, United Way, Employee Appreciation and individual group team building activities.

Led teams across broad technical, financial and business disciplines with focus on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with desired results.

Mitigated risk factors through careful analysis of financial and statistical data.

Anticipated and managed change effectively in rapidly evolving global business environments.

Defined processes and tools best suited to each project.

Moved between different project methodology and approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures.

US Airways, Winston-Salem, NC 1993-1999

Project Manager/Programmer/Analyst

Successfully planned, managed, designed, and implemented major projects changing customer interface.

Worked directly with Sun Microsystems to install and train team on object oriented programming.

Collaborated directly with Accounting Senior Directors to ensure customer needs were met ensuring timely and successful installation

Six Sigma Black Belt Certification, Management and Strategy Institute (In Progress)

ACT National Career Readiness Certificate – Gold Status (Level 5)

AAS in Information Technology, Davidson Community College, Thomasville, NC

Certificate in Accounting, Davidson Community College, Thomasville, NC

Oracle e-suite, Microsoft Word, Excel, PowerPoint, Outlook, MS Project, Quick Books, Lotus Notes, Arc Tree, Chrome, FileNet, Skype, SharePoint, SnagIt, Microsoft Outlook, HP Quality, ALM, ERT Reporting, SQL, COBOL, Lotus Notes, AS400, DB2

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