HENRY DUKE DICKSON

**** ******** *****

Woodstock, Georgia 30189

770-***-**** (Mobile)

actck7@r.postjobfree.com

BACKGROUND SUMMARY:

My background in the corporate environment has included executive leadership roles in sales, marketing and operations. I have been responsible for the startup of new companies, a number of business groups, as well as the integration of merger and acquisition targets. I have maintained full P&L responsibility for business units with annual revenues in excess of $500M. I was responsible for the complete business process re-engineering and organizational transformation of a $1.5B international group of companies. I have led the both the internal and partner organizations in activities that have resulted in closing sales outsourcing contracts ranging in size from $500M to over $1B. I have also sponsored and led in the development of four corporate Quality Management programs.

Over the course of my career I have led strategic, solutions selling engagements from the top down. focusing on understanding key business drivers and deficiencies, development of total solutions that appeal to Board and Senior Executive business initiatives. My aim is always to shape deal opportunities which incorporate technology and software to improve market position, customer satisfaction and retention as well as increase cost effectiveness in client and customer organizations.

Over the course of the past five years, I have focused on current technologies, including Analytics, Data Management, and Big Data, E-Discovery, Unified Communications, Security Consulting, Managed Security Services as well as Cloud services (shared, private, virtual private, and hybrid clouds.)

KEY ACCOMPLISHMENTS:

Signed a Memorandum of Understanding and Contract to build a multi-billion dollar, state of the art High Tech Park in Dhaka, Bangladesh

Signed the first outsourcing contract for a Fortune 100 client in Bangladesh

Consulted with the Government of Bangladesh to develop a plan to Digitize Bangladesh

Managed full P&L responsibilities of $500M

Increased Sales Revenues over a 10 year period, an average of 257%

Closed 13 individual contracts – each valued at over $30M

Expanded Software Operational Delivery capabilities to Canada, Europe, Asia and South America

Closed a two year outsourcing pursuit for the State of Texas valued at $864M

As a consultant, created a business, and operations and marketing plan to expand business service capabilities for a new division

Increased number of new Logo Accounts by 5 times in a single year

Managed Sales, Marketing and Operational Divisions in multiple corporate organizations

As COO, developed business plan and operational plan for a new IP-based CLEC telecommunications company

Raised venture capital for 3 companies in excess of 150M dollars

Led the acquisition of American Airlines Sabernet, integrated the assets into a global communications network and sold American Airlines a Services Contract valued at over $450M

Closed a $1.5B contract with Quest to manage maintenance and development for a suite of 600 telecommunications applications

Was responsible for the Reengineering and Redesign of the SITA Group – which resulted in an investment of $100M by Morgan Stanley

Developed Total Quality Management Programs for 4 separate companies

Held Executive Roles as CEO, COO, CIO, and President

Was one of the first 100 employees to be chosen to move to the divested “Baby Bell”

Led the implementation of the largest voice and data network contract valued at $1.2B covering 22000 locations in the United States

Led the capture of Sprint’s FTS2000 contract valued at approximately $10B

Developed and maintained organizational responsibility for 600 of 880 National Account Customers

Won Top Performer awards in 5 companies

Won Salesman of the Year Awards 3 consecutive years in a row

Communications Industry Solution Executive

Hewlett-Packard

Atlanta, Georgia

March 2014 – Present

Lead and Expand AT&T Client Relationships for HP.

oBig Data Foundry and Go-to-Market Analytics

oHelion Cloud Services, Private and Virtual Private

oMexico Expansion – Merger/Acquisition integration

oVirtualized Network Function Architecture Foundry

oStorage and Data Center Services

Close large Mega-Deal opportunities within HP Enterprise Services BU

Work partner relationships with Avaya to define and close large opportunities

Areas of Expertise:

oWorkload and Cloud Solutions

oEnterprise Security

oAnalytics and Data Management

oApplication Services

oMobility and Workplace Solutions

oBusiness Process Services

oCommunications Industry Services/Solutions

Client Relationship Executive – AT&T

Capgemini

Atlanta, Georgia

March 2013- January 2014

Create, Expand and Foster executive relationships between Capgemini and AT&T

Find, Create, Sponsor and Close large Mega-Deal ITO, APPS and BPO opportunities

Assist Sales Team in closing business opportunities through coaching/mentoring and directing

Leverage Personal C-Level Relationships to develop more significant joint Go-to-Market opportunities.

Leading Edge Offerings – Big Data, Analytic Solutions, Cloud, Unified Communications, Security, Data Center Services

Senior Executive Lead – Infrastructure Business Development

Capgemini

Atlanta, Georgia

March 2011 – March 2013

Building the Infrastructure Services Practice within North America for Capgemini. Working on several large IS Outsourcing contract opportunities in Infrastructure and Cloud technologies. Leader in Partner relations for multiple cloud technologies.

Vertical areas of responsibilities include: Travel and Transportation, Tourism, Energy and Utilities, Oil and Gas, Minerals and Mining, Chemicals, State Government. Primary verticals were Communications and Media, Transportation, Manufacturing and Hospitality.

CEO and Chairman + CIO

Mi3 Inc

Atlanta, Georgia

August 2008 – March 2011

I built an international IT organization that specializes in offshore application development and maintenance with particular emphasis on the mobile technology delivery area. In today’s economy, a cost effective solution is essential for major US clients. However it is not the only decision metric others include quality delivery methods, scalability, and the security of intellectual property and infrastructure. In order to ensure all of these areas are available, Mi3 is also partnered with the Country of Bangladesh to build and establish a best in class Information Technology Park where our developers and North American companies can operate with a best-of-class infrastructure which is comparable to US business operations.

Built and ran the IT organization as CIO – Infrastructure, and Applications, Security, CRM, Big Data and Analytics.

Established and deployed a Delivery Center in Dhaka, Bangladesh to service US based companies. Closed the first-ever contract with a Fortune 100 customer to outsource IT services in Bangladesh.

I have served the country’s governmental IT leadership as well as private IT industry within Bangladesh their efforts to become a “digital” nation through the creation of a strategic plan for achievement, and have championed their capabilities at the North American CIO Summit as well as bringing the Chief Procurement Officers of many top US companies to Bangladesh to see the potential first hand.

President/CIO

OAO Technology Solutions

Atlanta, Georgia

June 2007- August 2008

I maintained full P&L responsibilities for a mid-tier outsourcing organization which provided Application Outsourcing, Infrastructure Outsourcing and Human Capital Management services. Client base was two-fold. We provided services to end-user clients for tier one outsourcing companies such as IBM, ACS, Unisys, HP and CSC as well as providing direct outsourcing for the mid to upper customer market. In addition, we provide hosting for strategic client business applications.

Key verticals include: travel and transportation, communications and media, and state government

Built and Led the Infrastructure Operational Delivery as CIO for the United States, Canada and Europe, with Application Development Centers in Canada, Eastern Europe and India which enable the delivery of nearshore and offshore Application Management support.

Additionally, as a career Sales Professional, I oversee the sales activities of the company and participate directly in all major sales pursuits.

Our client base includes the largest telecommunications company in the world as well as one of the leading automobile industry giants. This is a privately held company with revenues in excess of $150M.

Executive Director – Global Outsourcing and Infrastructure Services

Unisys Corporation

Atlanta, Georgia

August 2004 – June 2007

Prior to joining OAOT, I was responsible for leading Unisys - Information Technology Outsourcing services to North American customers. I have extensive experience in vertical markets, which include Communications and Media, Transportation, Hospitality, Federal and State governments as well as Healthcare. Establish key C-Level executive relationships in pursuit of mega-deal infrastructure deals. Focus is on Data Center Mainframe Consolidations, Server Consolidations, Desktop Management, Applications Development and Helpdesk Support.

In that role, I consistently exceeded sales, revenue and margin expectations year over year by 163%. In 2005 and 2006 I led Unisys outsourcing sales and closed the sale for the outsourcing of data center consolidation for the State of Texas. The total contract value was $864M.

Executive Consultant

Atlanta, Georgia

April 2003 – August 2004

As an executive consultant, I provided leadership and direction to presidents and CEOs of various organizations in both the profit and non-profit segments, private and public sectors. During the course of this time, I have assisted organizations and served as an interim COO, an interim CIO, have provided strategy and business planning activities, designed and created business and marketing plans, provided for operational and quality assessments to improve efficiencies and cost effectiveness, given direction and leadership in hardware and software selection, established sales and commission organizational structure and delivered sales training to a number of organizations. I have also provided mentorship to executives in a one-on-one basis to assist them in developing leadership skills and abilities both within themselves and in others.

One contract was to conduct an operational assessment of the problems in integrating various product brands, and their sales activities into the horizontal capabilities of an organization and to recommend an appropriate course of corrective action that will ensure that the brand leaders are fully able to develop and execute business and marketing plans in order to drive sales in order to achieve their corporate objectives.

Another is to complete a business process audit and re-engineering of key business processes is required to deliver cost-effective, streamlined operations that makes the best use of technology and current business practices – such as balanced scorecard, quality management and key performance indicators to assess effectiveness.

Another key project was to provide sales leadership direction through the establishment of a formal sales territory management program, a sales training program and an account management and tracking system.

Vice President and General Manager

Perot Systems Corporation

Atlanta Georgia/Dallas Texas

May 2000 – 2003

I was hired by Ross Perot Sr. to lead in the establishment of several new Business Units, including Travel/Transportation and Communications/Media. My responsibilities include the sales, marketing and operational delivery of Information Technology solutions to the telecommunications customer base. Perot Systems was a classical systems integrator that focused on several business related areas of expertise – infrastructure outsourcing, application development and maintenance, large-scale support functions.

The challenge was to transform this vertical business unit from being a project-based, mid-ranged contract focused organization, to one that targeted extremely large, mega-deal pursuits and closures. This required a revamping of the sales engine, the pursuit teams and personal involvement in the pursuit and closure of these contracts. I led the pursuit of four mega-deals, all in excess of $50M. They included both infrastructure and application outsourcing.

I personally led the organization in key sales activities which targeted major mega-deal opportunities. These included a contract for a global SAP implementation for Nortel valued at $80M, and an outsourcing contract that covered the support of over 625 individual computer applications for Quest. The later sale included the re-engineering and redesign of these applications utilizing and off-shore development arm, based in India.

Operationally, my organization managed several Outsourced Data Center and Call Center contracts; provisioning applications support for major communications and media carriers, as well as project related Operational Support Systems implementations. I was also involved in sales activities in the Travel and Transportation segment, healthcare, and energy.

Managing Partner

Amdahl Global Services

Atlanta, Georgia

June 1999 – May 2000

My role for the Amdahl Corporation was to facilitate the transformation from a mainframe hardware company to that of a solutions-led, systems integrator. My responsibilities included designing business programs for the sales organization to focus on 1) key executive selling, 2)-account management and 3)-market awareness and segmentation. The initial market focus was Telecommunications, Healthcare, Federal and State Governments. I established key corporate accounts, developed and educated the sales organization, lead them in customer focused business redesign. I formulated direct business-unit executive relationships at the customer level.

I provided leadership, briefings and seminars to state government CIO/CFO leadership regarding the application of technology and systems to enhance services and information to their citizens. Some of the key focus areas were web-enabling legacy applications, storage area networks, infrastructure outsourcing, software design and development, and migrating existing application sets to E-Business customer centric designs. I worked with departments of Transportation, Lottery, Children and Family Services, Communications and the Office of Statewide Technology Integration.

Chief Operating Officer and CIO

ORION Systems, Inc.

Atlanta, Georgia

February 1997 – June 1999

ORION Systems, was an IP-based CLEC focused at the mid-range and large business customer. It deployed IP-based T-1 and above access, in a clear channel format My role as the Chief Operating Officer, was to define the initial business plan, develop an operational plan, and begin working on the integration of systems and procedures, hardware selection and service platforms. Additionally, I was responsible for the establishment of financial operating models, matrixes for performance and measurement. I was also responsible for the design and delivery of the executive venture capital presentations to major telecommunications Venture Capital corporations in Boston, NYC, Chicago, San Francisco, and Denver.

Established the IT organization and delivery organization as the CIO.

THE SITA GROUP

Atlanta, Georgia

I held a number of positions within the SITA Group of companies. SITA is the not-for-profit parent company that owns and runs the largest Private Data Services Network in the world. My roles frequently crossed over between the for-profit division (Equant) and the parent company. I will identify several of these significant functions below. My formal title was:

Vice President and General Manager – The Americas

(Equant Division of SITA)

July 1992-January 1997

One of my most significant accomplishments achieved during this period leading the pursuit and capture of the American Airlines/Sabrenet outsourcing contract. This was an acquisition of SabreNet assets (valued at over $30M), the integration of 250 American Airlines employees, and the winning of a multi-year outsourcing contract valued at over $450M. I led the three month due-diligence process as well as the two month contract negotiation.

Another significant role was that of Lead Corporate Executive responsible for corporate Re-engineering and Redesign. I chaired and led a cross-functional senior management team within the SITA Group to recommend corporate re-engineering and redesign activities. This focused on five key business processes and resulted in the publishing of an executive board recommendation for sweeping changes within the company to effect improvements in process and procedures. The goal of this activity was to improve profitability and effectiveness and prepare the company for major capital investment from Morgan Stanley.

In my core business responsibility, I was chartered with the opening of the United States-based headquarters for SCITOR- ITS, Inc (now known as Equant). This involved hiring and setting up business offices, marketing and advertising, obtaining regulatory approvals, establishing business alliances, and becoming profitable within 18 months.

I also created and staffed the Services Implementation Organization for the management of service delivery for the customer base added by the Equant Company. In addition to establishing this organization for delivery of world-wide projects, I initiated the Total Quality Management (TQM) process, formed ISO 9000 project teams, and implemented TQM teams within the organization for process improvement and adherence to quality standards.

Group Director – Program Management

SPRINT

Atlanta, Georgia

July 1988-July 1992

I held several key executive roles within Sprint. In the most significant of which, I formed an organization reporting directly to the President to provide a Platinum Level Program Management Organization for the top National Account customers within North America. This organization was charged with the pursuit, closure, contract negotiation, project management and implementation of the largest voice and data network opportunities within the national accounts division. The first and largest of these opportunities was the SEARS account based in Chicago, Illinois. I led the pursuit team for this contract that was worth over $1.2B.

I also led the team for the capture of the FTS2000 contract for the Federal Communications Network valued at approximately $10B.

Area Director – National Accounts Eastern Area

Sprint

August 1987-July 1988

I was responsible for the overall management of 600 of the top 880 national account customers. General management responsibilities included executive customer visitation, revenue planning, quota allocation, compensation management, budget planning, sales administration and strategic account planning. The Eastern Area was consistently ranked as number one within National Accounts. This unit finished fiscal year at 145% of plan, first in expense to revenue achievement, first in revenue per salesperson performance. Furthermore, it set records for highest number of installations in a single month, quarter and year. This area was subsequently divided into three separate sales areas for the following year.

I was also the executive spokesperson and headed the Quality Management process within SPRINT – Eastern Area. I was also corporate spokesperson for quality, formed quality teams, lead process improvement reviews, as well as leading the incorporation of the SPRINT Quality Management Process into network bid responses.

Regional Director – National Accounts

Sprint

December 1986-July 1987

My entry position at Sprint was a Regional Sales Director. I focused on sales and marketing activities for the Mid-Atlantic region. Among the key successes were the establishment of the Account Management and Planning Methodology, and the sales and support of the Westinghouse Account. At this period Sprint was just forming and many of the process and methodologies I developed were incorporated in to Standard Operating Procedures for the company as a whole.

VARIOUS BELL SYSTEM POSITIONS

Birmingham, Alabama and Atlanta, Georgia

October 1972-November 1986

Division Manager - Executive Customer Education (American Bell/ATTIS)

District Manager - Net1000 Packet Switch Network (American Bell/ATTIS)

Systems Manager - Large/Complex Systems (Bell South)

Customer Software Support Specialist (Bell South)

Staff Manager -Data Systems Education (South Central Bell/Bell South)

EDUCATION:

BS - Mathematics (Cum Laude) - 1971

Carson Newman University

Jefferson City, Tennessee

COMMUNITY SERVICES:

Chairman of the Board – Cherokee Country Fellowship of Christian Athletes

Teach Adult and College Bible Study

Coach Select U-19 Soccer

MILITARY SERVICE

United States Navy – Viet Nam Veteran – ETN2

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