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Customer Service Data Entry

Location:
Fremont, CA
Salary:
2000us
Posted:
January 31, 2016

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Resume:

Rodel R. Fallarcuna

Abu Dhabi, United Arab Emirates

Cel# +971********* / +639*********

actcdy@r.postjobfree.com

Objective

To be a part in a dynamic, pro-active, people-oriented organization, that will eventually provide an opportunity for career growth and over-all development, as a person. Further, to contribute in the realization of its mission by being a versatile team player, constantly striving towards excellence and aligning personal goals to that of the organization.

Employment Background

Ghantoot Transport & General Contracting Est. (Abu Dhabi United - Arab Emirates)

September 25, 2014 up to present

Data Entry Operator (Store Equipment Department)

Receiving and Checking of various Credit Invoice, LPO, Delivery Invoice, Purchase Order, and Receipt Voucher from different site or branch if all complete.

Make sure that Invoice copy has a material checked & received stamp, indicating the ff (project no., receipt voucher no., received by, signature and date).

Prepared invoice summary SL code for every site or branch.

Submit summary SL code and Credit Invoice for sign by site supervisor and manager

Checking of received invoice if already sign.

Checking if Credit Invoice vs Summary SL code if all complete.

Encoding of invoices using Microsoft Excel for record purpose.

Checking of record by the purchasing staff, store in charges, foreman and laborer history if which date of last replacement item request.

Photocopy and filling of all posted invoice for documentation control purpose.

Prepared summary received file for all posted invoices.

Forwarding of all posted invoices to Head Office (Finance Department).

Encoding of for cash invoices given by the purchase personnel or staff with material checked & received stamp sign by the store in-charge.

Checking of items request in excel record file, if there’s an existing order and give the details which date are last ordered.

Prepared cost monthly report (as per requested).

Data Entry Operator (Job Card Department)

Checking of work order form if complete sign by the foreman, or work shop engineer.

Prepared and print job card form indicating the list of request if which part of vehicle need to repair or service. By using E-comm. System.

Collecting of labour site job form to site foreman and check if already sign by labourer and Foreman.

Register of new vehicle in E-Comm system for record purpose.

Encoding of labour site job duties in daily basis according to their assign duties.

Generate and change of job card list status from WIP to Closed in E-Comm system (Monthly Process)

Manual labour charge every vehicle that request to fix for the month. Using E-Comm system.

Monthly report of all encoded job card request.

Department of Social Welfare and Development - (Pantawid Pamilyang Pilipino Program) September 23, 2013 up to present

Cluster Beneficiary Data Management Focal (BDM – Focal)

Supervise the overall implementation of the new Division in the cluster.

Act as the main person the NPMO and partner agencies shall talk and call with whenever necessary about the cluster’s implementation, and encountered issues and concerns.

Ensure the use of the Division’s and Pantawid Pamilya’s Operations OM in the implementation of the program.

Propose development and enhancement of the software applications and Form 5.

Provision of technical assistance/coaching to the city/municipal (C/MLs) and parent Leaders (PLs).

Prepare and submit reports to RPMO relative to the status and operational issues and concerns of the cluster in connection with the implementation of the program;

Encode (if needed), review and recommend encoded updates by the FO for the NPMO’s final approval.

Coordinate with the concerned C/ML in monitoring the submission of the LBP Registration Forms after the community assembly.

Collects filled-out BUS Form 5 with supporting documents from the C/MLs.

Reviews the filled BUS Form 5.

Reviews the encoded updates.

Maintains tracking records of updates received and submitted to Field Office.

Assists in the encoding of updates.

Prepare monthly presentation for updated data of cluster unit.

Dubai Library Distributor (Dubai - United Arab Emirates) - March 25, 2011 to April 17, 2013

Accounts Assistant / Administration Assistant

Responsible for the preparation of bank related documents such as Letter of Credit (LC), Telex/Swift Transfer (TT), Credit Amendments, Murabaha Calculations, Promissory Note and Demand Draft.

Monitors and compiles the complete transaction from stock request up to payment processing.

Prepares invoices, receipt vouchers and credit notes through the Company’s accounting system (Delta Software).

Issues receipt vouchers for cash, check and transfer payments received from customers.

Responsible in preparing deposit slips for the cheques received, handles the recording in the system and collates the documents for filing.

Prepares credit notes on discounts, rebates, goods returned, space rental and other similar requests.

Prepares the customer’s aging of accounts based on the agreed credit terms.

In-charge of monitoring and following up long outstanding accounts receivables.

Reconciles the statement of account with the confirmation received from the customers.

Maintains the master file of all the Company’s customers.

Annual Inventory (Branches)

Assists in the correspondence with suppliers for new design specifications.

Data Entry Operator

Monitors the level of inventory and ensures appropriate level of stocks at all times.

Prepares a summary of slow moving inventories every end of the month.

Responsible for issuing the Packing List Order Form using the Vision System.

Summarizes and prepares the Physical Stock Verification Report.

Prepares the Stock Consolidation Report using the SQL System.

Manually prepares the Quarterly Inventory Stock Report which is monitored by the management.

Accounts the status of all invoices issued for the month and summarizing them through the Monthly Invoice Report.

Metrobank Card Corporation (Operation Department) - April 2005 to March 2011

Transaction Processing Staff

Involved in discussing and clearing internal audit queries relating to Customer Service, Collections and Finance areas.

Prepares batch adjustment for reversal of charges such as Annual Fees, Finance Charge, Late Payment and other charges.

Processes financial and non-financial transactions to cardholder accounts in the Card Link System.

Responsible in providing and clearing any internal and external audit requirements/queries.

Processes installment transaction in the Card Link System (including Completion, Acceleration, Pre-termination and Transfers to other accounts).

Processes balance transfers and “cash2go” transactions – encodes in the Bt Tracking System, pre-screen, prints cheques, disburse/release cheques and prepares credit memos.

Processes insurance company payments for cardholder’s insurance policy and encodes in the insurance enrollments and billings in the Card Link System.

Process of Bills2Pay enrollments and billings – encode in Bills2Pay system and process utility company payments.

Handle inquries and requests from internal units such as but not limited to Customer Service, Collections and Finance.

Process and update Customer Interaction Management System (CIMS) request and inquries.

Prepares a monthly summary of insurance record of each card holder which is provided to the specific insurance companies for monitoring.

Process other responsibilities as maybe assigned by Management from time to time.

Assists in certain duties as required by the Merchant Unit Group.

Ofel’s Data Encoding Company

Data Entry Staff and Quality Control – February 2003 to February 2005

Negros Navigation Shipping Lines

Assistant Dispatcher, Transport Coordinator & Data Entry Staff – August 2002 to February 2003

Achievements/Awards Received

Metrobank Card Corporation (Philippines’ Largest Credit Card Bank)

Received the Outstanding Contribution Award seven (7) times – this recognition is given monthly to employees who excelled in his field for the period.

Perfect attendance for the month of August 2008 to October 2008

Nominated for 2007 Master Award for the 3rd Quarter – this recognition is given to an employee who has an outstanding contribution for the quarter in their whole department or unit.

2nd Highest Performer for the month of July 2007

Ofel’s Data Encoding Company

Promoted as Quality Control Officer in July 2004

Received the Outstanding Contribution Award three (3) times – this recognition is given monthly to employees who excelled in his field for the period.

Perfect attendance for the month of July 2003

Recent Trainings and Seminars

Effective Business Writing Workshop

The workshop focused on the effective business writing skills in communicating with colleagues and clients (outside parties). The program consisted of actual composition of the various types of letters to build self confidence in dealing with colleagues and clients.

MCC on Q

The training covered work and life balance which is essential for a successful career. Strategies and techniques on how to handle stress both in work and in life were discussed. The “clean desk policy” was also initiated through this course.

Education And Eligibility

Arellano University (Manila, Philippines)

Bachelor of Science in Computer Science – 2001

Computer Skills

Proficient in Microsoft Office (such as Word, Excel, PowerPoint and Outlook), banking system (Card Link System, CIMS, Bills to pay –B2P, Merchant Payment System - MPS) and accounting system (Delta and Vision System)

Character References

Nickname : Dhel

Civil Status : Single

Date of Birth : July 31, 1980

Religion : Roman Catholic



Contact this candidate