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Engineer Customer Service

Location:
Schaumburg, IL
Salary:
open between 50K to 70K
Posted:
February 02, 2016

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Resume:

NIZAR JAFFER

**** ****** ******

Morton Grove, IL 60053

Home: 847-***-**** Mobile: 224-***-****

Email: actc9r@r.postjobfree.com

OBJECTIVE

Test Systems /Software Engineering position with emphasis in software and hardware engineering for a company seeking an engineer able to function efficiently as an individual contributor while working in cross-functional teams across departments such as Design, System Staging, Software Development, Customer Demonstration, Product Quality, and Manufacturing.

PROFESSIONAL EXPERIENCE

MOTOROLA SOLUTIONS / INSIGHT GLOBAL, Schaumburg, IL 7/14 to Present

Sr Test Systems / Software Engineer

Working closely with the Bell Agilent and the Province of Nova Scotia customers in software codeplug development and feature programming of the XTL/ XTS 5000 & 2500 and APX 6000/6500/7500 ASTRO portable and mobile subscribers.

Helped and assisted Customer Centers for Solution and Integration (CCSi) engineers in staging, programming, testing and Implementation of the MotoTrbo Connect Plus systems for customer application.

MOTOROLA SOLUTIONS, Schaumburg, IL 4/06 to 7/14

Sr Test Systems Engineer, Systems Integration Test, Schaumburg, IL

Installed, configured, Troubleshot and tested new HP DL380 G8 Premier 1 and UNS messaging / Location servers in replacement for G6 servers for the ASTRO 25 System on a Window 2008 server OS. Installation and configuration include MOSI, Moto Patch, McAfee/Norton Virus and Supplemental CD applications

Extensively utilized ASTRO 25 and APX CPS to program APX and XTS/XTL series subscribers in the System Integration & Test lab for Call Processing, Data, and Text Messaging across various Zones and Site for Trunking as well as Conventional systems.

Lead and hosted weekly cross-functional Bug Scrub Quality meetings to discuss defects discovered and logged during system, and box level testing.

Laid-out and prepared detail Test plan and Test Strategy and held cross functional FTR meetings to establish Software Drops, Maintenance Load, and Audit load for the Converged Presence project.

Collaborated with Design and Developers to resolve and troubleshoot issues discovered during system testing.

Prepared and presented Detailed Test plan and Test Strategy and held Formal Technical Review (FTR) meetings for the Bandit Satellite Base Radios project.

Configured, installed, troubleshot and tested MOTOTRBO systems for Connect Plus, Capacity Plus and Linked Capacity Plus.

Generate test cases using Insight database based on the Technical Requirement Specifications (TRS) published by the Development group for the MOTOTRBO RF two-way Digital and Analog subscribers.

Generate Test Plan utilizing the HP Quality Center data base based on the User Cases and Scenarios traceability to business requirements.

Submitted defects in CQCM database identified during system and functional level testing.

Mentored / trained coworkers on upgrading/installing firmware on Base-stations and subscribers.

Configured and Test the new XRI and XRT redundant features in Connect Plus and MOTOTRBO systems.

Configured, installed and tested HP A-MSR 2020 and Cicso RVS 4000 routers and HP E2620-24, HP and HP 2530 -24 Pro-curve switches for MOTOTRBO systems.

Tested and installed software for the MCCP 7500/7100 consoles on the ASTRO Systems on Vista and Window 7 OS.

Utilized Network Manager Connection tools and XRT connection tool to install and configure XRC 9000/9100, XRI 9100 and XRT 9000/9100 Controllers and Telephone Interconnect for the Connect Plus System.

Key player in the setup and design of the RF System in the Mobility Test-lab for the purpose of simulating out of coverage and fringe coverage areas for UHF and VHF subscribers.

Hand-picked to lead the MCCP 2.0 project and Converged Presence UNS 3.0 Project.

Performed GTR 8000 tests using Analog/Mix mode/V.24/IP repeater set up on ASTRO 25 test systems.

Prepared and presented slide Presentations to System Integration & Test Department on the MCCP 2.0 feature.

Installed Software and Configured ASTRO Base Stations using the Customer Service Software (CSS) tool.

Generated Scenarios and Test Cases for Smart Messaging Client 2.0 on the Insight Database Server, and Test cases for the UNS 3.0 Failover test scenarios in the Insight Database Server.

Executed tests for the Smart Client 2.0 using the Premier 1 and UNS 2.0 messaging servers on ASTRO Radio Network Infrastructure (RNI) and on the Dynamic System Resilience (DSR) ASTRO systems.

NIZAR JAFFER Page 2

MOTOROLA, Schaumburg/Libertyville, IL 1/95 to 1/06

Sr. Test Engineer, CM Front-end Subscriber, Schaumburg, IL (12/04 to 01/06)

Added Test coverage to RF and Vocon circuit board at the board-level PATS tune stations using C programming code to catch defect escapees to the final product at the back-end and to improve product quality. Utilized skills in UNIX and C programming using Clearcase Software control tool to develop this test

Sr. Test Engineer, Back-end Subscriber, Schaumburg, IL (3/01-12/04)

Supported transfer of Subscriber Products, Portable Automated Test Systems and software from Motorola Florida, Plantation move to Motorola Schaumburg.

Supported and Developed test code in C language for Tune and Air-checks station for the XTS2500 (Stingray), XTS3000 (Cosmo), MT2000 (Jedi) & XTS5000 (Nautilus) Portable handsets.

Enhanced test-profiles and test-codes to improve test coverage; improve quality and prevent defect escapes to customers.

Performed repeatability testing for product firmware qualification on a quarterly released firmware (HOST, DSP, Code plug, Tuning Partition & Secure Partition) for all Mobile and Portable products prior to final production release to factory.

Implemented First Time Yield (FTY) quality charts and presented weekly at the quality group meeting for maintaining Product quality and performance and to investigate containment and root case on defects.

Converted and Supported test codes running on PATS C/C+ platforms to MOST (HP-BASIC) platforms for the 2 way RF subscriber products.

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Sr. Test Engineer, Front-End In Circuit Test (ICT), Schaumburg, IL (11/00-3/01)

Developed (In-circuit Automated Test) ICT test-software and test fixture utilizing the HP307X series ATE testers for the Infrastructure Base Radio receiver, controller and power supply circuit boards.

Developed Circuit boards component level tests for Analogs devices such as Resistors, Capacitors, Transistors, Zeners, MOSFET, voltage regulators etc for various circuit boards and applications.

Utilized schematic capture tools and knowledge with reading blue prints and schematic diagrams.

Developed Circuit boards component level tests for Digital Devices such as the OP Amps, Timers, Logical Gates, Microprocessors etc on the HP307X series ATE testers.

Utilized programmable DC and AC power supplies to power up Unit Under Test and Setup screen tests and or off line functional tests to catch defects not caught at Tuning test.

Utilized measuring instruments such as Oscilloscopes, Power Meters, Multi-meters, Signal & Waveform Generators, Audio Analyzers, Electronic Loads, Spectrum Analyzers, HP8920 RF Test Sets, etc for debugging and to setup functional and or screen tests.

Sr. Test Engineer, Product Launch Design Factory, Libertyville, IL (7/00-11/00)

Contributed to the development of Phasing software in HP BASIC code for the GSM Sapphire product at the radio level, with direct responsibility for launching of Sapphire product to the leading manufacturing site in Singapore.

Utilized the HP/HT BASIC in the Windows environment to develop radio phasing software of the GSM digital power, Ready Signal Strength Indicator (RSSI), Frequency Oscillator, and Battery Phasing circuits.

Reduced test time for 100% test coverage per 12M documentation; achieved a sigma of greater than 1.5 for all major tests.

Sr. Test Engineer, Product Launch Design Factory, Libertyville, IL (7/99-7/00)

Piloted launch of Single & Dual Band Shark CDMA/Analog Radios to leading manufacturing sites in Mexico and Brazil.

Test Equipment Engineer, World Wide Accessories Factory, Grayslake/Libertyville, IL (1/95-7/99)

Designed, developed, and implemented test hardware and software for production testing of new products utilizing C and HP BASIC languages.

SURYA ELECTRONICS, INC., Glendale Heights, IL 1/92-1/95

Electronic Test Engineer/Programmer

AMTEX INTERNATIONAL INC., Troy, MI 5/88-1/92

Electronic Test Engineer

EDUCATION

MS, Electrical Engineering, The University of Michigan, Horace Rackham School of Graduate Studies, 1991

BS, Electrical Engineering, Wayne State University, 1985

TECHNICAL SKILLS

Programming Languages & SW Tools: HP BASIC, BT BASIC, C language, PYTHON 3.4, Clearcase Tool, Wireshark, CPS.

Operating Systems: UNIX, MS-Windows OS, VISTA, Window 2008 server, Virtual Machines, HP-UX, HP307X In-Circuit

Network Protocols: TCP/IP Transport Layer Protocols, FTP, TELNET, TDMA, FDMA, UDP



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