Kevin Plemons

**** ******* ******

Chattanooga, TN 37412

Phone: 423-***-****

Cell: 423-***-****

E-Mail: actc8t@r.postjobfree.com

Summary

Associate Leave Specialist highly effective at incorporating creative ideas and leadership skills to achieve business objectives. Directs projects that improve efficiency while meeting deadlines and Performance Agreement requirements. Manages accounts with performance agreements with accuracy. Work closely with Human Resources departments for accounts to ensure accurate and timely reporting.

Highlights

Strong organizational skills

Active listening skills

Courteous demeanor

Telecommunication skills

Adaptive team player

High customer service standards

Call center management experience

Customer service management expertise

Telecommunications knowledge

Proficient with Microsoft Office Suite

Accomplishments

Awarded numerous Spotlight Awards (internal recognition program).

Awarded Spotlight Award worth 10,000 points ($500) based on manager visit with Customer and feedback received.

Completed Dean Vaughn Medical Terminology Class with 98.89%.

Completed Mentor Certification Program and currently working with 2 new hires.

Experience

August 2009 to Current

Unum Chattanooga, TN

Senior Leave Specialist

Manage Family Medical Leave Claims for multiple company's based out of our Hartford, CT sales area.

Process new claims and send communication to claimant and employer.

Review medical certifications to ensure medical leave is supported.

Partner with Disability (Short-term and Long-term) to ensure medical leave and disability are approved concurrently where applicable.

Send and respond to Human Resources emails pertaining to FMLA claims/claimants.

Weekly Conference Calls with Employer's we manage FMLA/Disability services for. Answer questions pertaining to specific claims or generic inquiries.

June 2006 to July 2009

T-Mobile Chattanooga, TN

Customer Service Specialist

Answered high volume calls daily.

Assisted customers with billing inquiries.

Provided solutions to customers to help lower monthly bills.

Assisted customers with purchasing new phones.

Helped customers review their account to make sure they get the best serve fro their money.

Worked in mid-level management on a temporary basis based on performance.

Received weekly audits based on a 0-5 rating scale.

Received multiple awards for audit scores as well as monetary bonuses.

December 2004 to June 2006

Phillips-Van Huesen Corporation Chattanooga, TN

Floor Supervisor

Managed opening/closing procedures.

Assisted in training new hires.

Assisted in floor sets (forming the store to represent merchandise).

Made nightly deposits when closing store.

Received/processed shipping trucks.

Worked with other stores if they were short staffed.

Managed cash drawer and processed returns/exchanges of merchandise.

Education

1998 Boyd-Buchanan Chattanooga, TN

High School Diploma College Prep

Attended from 1994-1998.

Standout in football, basketball, and baseball.

Member of the 1996 Class A State Championship team in basketball.

Selected as All-Region and All-State for football 1997 and 1998.

Selected as All-City, All-County, All-District, All-Region, and All-State Honorable mention for baseball 1997 and 1998.

Four Year letterman in Varsity Football, Basketball, and Baseball.

Voted as Mr. Boyd-Buchanan Candidate.

Voted Most-Athletic.

Freed-Hardeman University Henderson, TN

None Business Management

Played baseball 1998-1999.

Member of Sigma Rho Social Club.

Elected Sports Captain for Sigma Rho 1999.

Elected Vice President for Sigma Rho 2000.

Participated in Making Music Program 1998-1999.

Participated in Intramural Athletics 1998-2000.

Won 6 Intramural Championships for football, basketball, and softball.

Bryan College Chattanooga, TN

Bachelor of Science Business Administration-Human Resource Management Concentration

Attended Bryan College 2012-present.

Coursework in Business Administration

Coursework in Human Resource Management

Currently 3.895 GPA.

Scheduled to graduate August 2015.

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