DEIDRA SMITH PHR, SHRM-CP

***** ****** ****

Country Club Hills, Illinois

312-***-****

actc8r@r.postjobfree.com

www.linkedin.com/in/deidrasmith1

SUMMARY

An experienced and results oriented human resources manager, with cross-functional experience in employee relations, talent acquisition, leadership development, training and development, payroll processing, compliance, recruiting, auditing, best practices, hiring, consulting, and strategic planning. An energetic and results-driven top performer, who leverages talent to motivate the workforce in setting and achieving long- and short-term goals to strengthen company relationships.

KEY ACCOMPLISHMENTS

Championed United Way efforts, resulting in the “Top Corporate Citizen” award for the organization.

Increased savings and profit-sharing participation annually by developing a quarterly communication program.

Developed a dynamic Wellness Program in which participation increased annually.

Negotiated cost-effective federal and state compliance program.

Secured consistent communication throughout the organization by developing the “HR Update” newsletter.

Grew retention through benchmark surveys to streamline retention of high-potential employees.

Recognized as “Top Recruiter” for quality hires and time-to-fill metrics for three consecutive years

PROFESSIONAL EXPERIENCE

FIRST MIDWEST BANK, Tinley Park, Illinois

Assistant Vice President, Employee Relations Business Partner, 2006-2015

Formulated partnerships throughout the organization to deliver value-added HR services to management and colleagues to achieve objectives. Developed policies and procedures and trained management. Worked closely with Sales, Wealth Management, and Information Systems to develop strategies for improvement in performance management, talent acquisition, compensation, and career and leadership development. Investigated and responded to internal and external complaints, EEOC/DHS charges, and audits. Represented organization and interests, as well as adhered to highest degree of professional standards and strict confidentiality. Improved morale and increased retention through quarterly branch visits to 26 locations. Provided guidance on business unit restructures and workforce planning.

Provided guidance and leadership to Division Managers regarding business and change initiatives.

Worked with Talent Acquisition Managers to recruit quality talent in all areas of the organization.

Coordinated and administered enrollment for medical, dental, vision programs and savings & profit sharing programs

Managed complexed projects, lead project teams, monitored timeline and ensured timely completion

Managed the Performance Management process for assigned business units by partnering with managers to develop strategic plans to meet performance goals and business objectives throughout region.

Trained management on performance improvement plans, progressive discipline, policies, and procedures.

Trained and developed managers for entry level management positions

Coached managers to improve productivity through qualitative and effective coaching.

Managed salary administration process by ensuring merit, promotional increases, sales incentives and market adjustments are consistent with compensation philosophy and market.

Counseled and trained employees and managers on state and federal laws.

Prepared affirmative-action programs for Cook and Will counties and conducted I-9 audits

Represented company in unemployment hearings for 26 facilities.

Facilitated six month on-boarding process, including new-hire orientation and benchmark surveys.

Administers compensation programs and assists with job analysis

Assistant Vice President, Human Resources Officer, Tinley Park, Illinois, 1999-2006

Conducted full cycle recruiting for entry level through executive level positions for 26 branches in Sales, Commercial, and Operations divisions. Interviewed prospective candidates and coordinated interview process for managers. Trained managers on policies, procedures, and implementation. Facilitated new-hire orientation and processed payroll for 450 employees.

Led orientation for profit-sharing, pension, and 401(k) plans.

Supervised HR assistant.

Conducted monthly branch visits.

ADDITIONAL EXPERIENCE

NEW YORK TIMES, PUBLISHERS CIRCULATION FULFILLMENT, Orland Park, Illinois, Human Resources Specialist, 1998-1999. Supervised human resources staff of seven. Recruited for 300-seat call center. Mediated management and employee disputes, improving employee relations. Conducted employee attitude surveys and exit interviews for monitoring employee relations and improving employee morale. Interviewed prospective candidates for entry-level and supervisory positions. Facilitated new employee and benefit orientation. Processed payroll for Midwest region. Served as captain of the safety committee in creating an accident free environment, followed OSHA rules, regulations and reporting.

CHICAGO ALLIANCE OF BUSINESS EMPLOYMENT AND TRAINING, Chicago, Illinois, Project Manager, 1992-1998. Managed $300,000 JTPA contracts for Mayor’s Office of Employment and Training and $170,000 contracts for Chicago Department on Aging. Strategically planned and developed methods and procedures for implementing projects. Developed and facilitated training workshops. Performed grant proposal writing with president. Recruited clients to participate in training programs. Conducted individual and group consultations. Completed fiscal planning and analyzed statistical reports.

EDUCATION

KELLER GRADUATE SCHOOL of MANAGEMENT, DEVRY INSTITUTE OF TECHNOLOGY, Tinley Park, Illinois

MHRM, Human Resources Management, 2002

ILLINOIS STATE UNIVERSITY, Normal, Illinois

B.A.S., Industrial and Organizational Psychology, 1991

CERTIFICATION

PHR, Professional Human Resources Certification, 2007 – present, SHRM –CP 2015

AFFILIATIONS

Society for Human Resource Management (SHRM)

Chicago SHRM

Illinois State University Alumni Association

PTE Treasurer and Administrator

HRMAC Member

COMPUTER SKILLS

Microsoft Office, Microsoft Visio, Kronos, TempWizard, Ceridian, ATS: E-Recruitment, UltiPro, ADP

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