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Customer Service Management

Location:
Mount Holly, NJ
Posted:
February 02, 2016

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Resume:

LeVar Marcus Kinard

actc6t@r.postjobfree.com, C 609-***-****

Education

Rowan University, Glassboro, NJ (2011-2014) Drexel University, Philadelphia, PA (2014-Present)

BA in Political Science and Government MA in Public Policy

Internship

3rd Legislative District West Deptford, NJ (04/13-08/13)

Government

Support aides to Senator Sweeney, Assemblyman Burzichelli,

and Assemblywoman Riley

Professional Experience

Apex Systems -Nation Wide- (2015-Present)

Field Engineer (Operations Supervisor)

Review individual and departmental employee and staff performances and prepare assessment reports, monitor productivity rate and prepare certain reports for the management that may be in the form of personnel or procedural changes

Ensure the overall productivity, quality and profitability of their company

Complete reports, prioritize projects, complete the activities log and make sure that personnel are knowledgeable and qualified about the tasks given, create changes to the management in order to facilitate the work processes and checking everyday functions of the company

Scheduling, timesheet via spreadsheets, logistics and planning

Lockheed Martin Corporation/Guardsmark Moorestown,NJ (2009-2015)

Security Professional

Report irregularities; sound alarms; and permit authorized persons to enter property

Observe departing personnel to guard against theft of company property and government assets

Guard, patrol, and polices industrial premises to protect property and classified information

Provide customer service to guest, employees, and delegates from foreign nations

Air National Guard McGuire AFB, NJ (2008-Present) Rank/ Pay Grade Technical Sergeant/ E6

Services Supervisor

Train and supervise search and recovery teams

Provide lodging, feeding, and recreational service at base facilities

Operate, manage, and administer information management systems used to support functional responsibilities

Participate in recovery operations as a result of natural or manmade disasters

Allied Barton Security Services Voorhees, NJ (2007-2013)

Security Supervisor/Lead Officer (Virtua Hospital)

Patrol facility

Report and respond to all incidents, accidents, and emergencies

Provide customer service to all visitors and patients

Direct all guards to posts and facilitate all guards during an emergency or incident

Army National Guard West Trenton, NJ (2006-2008)

Intelligence Analyst

Prepare all-source intelligence products to support the combat commander

Draft periodic and special intelligence reports, plans, and briefings

Prepare Intelligence Preparations of the Battlefield products

Assist in the analysis and evaluation of intelligence holdings

Assist in integrating incoming information with current intelligence holdings

Adecco Staffing Agency (2005-2008)

Subaru (warehouse)

Receiving and stocking merchandise

Oki-data (warehouse)

Assembly line- constructing and packaging printers

McKesson Pharmaceuticals (warehouse)

Stocking delivered products

Air Force Reserves McGuire AFB, NJ (2004-2006)

Personnel and Manpower

Monitor personnel readiness programs

Create, maintain, and audit personnel records

Help commanders develop career information and motivation programs

Brief provisions of personnel programs such as assignments, promotions, retirement, separation, classification, retention, bonus, training and retraining, and etc.

Provided outstanding customer service while assisting with customers’ comments, questions, and complaints

Update members and dependents status in DEERS

Deployments

2010- Worked in the flight kitchen (SrA)

Monitored 7 TCNs daily, cooked for 800 guests facilitated 24/7 security, no force protection incidents noted assisted with menu updates; Roy’s mural name sake & barrier design.

2011- Dana Ana- New Mexico (SrA)

Support Air Force Security Forces and Army Snipers in conducting exercises before deploying to Afghanistan Cooked out of a CDK preparing UGRs and A-Rations.

2012- Facility Manager/Deputy Facility Manager of flight kitchen (SSgt)

Managing, supervising, and administering or operating appropriated and non-appropriated fund food facilities. Search and recovery team; training staff and scheduling shifts.

Additional Training

Management and Strategy Institute

Six Sigma Lean Professional

Change Management Specialist

Strategic Organizational Leadership

Project Management Certified

Six Sigma Lean Black Belt Professional- (Currently without project completion)

Lean Six Sigma Master Black Belt- (Currently without project completion)

Emergency Management Institution (FEMA) Dept. Homeland Security

ICS for Single Resources and Initial Action Incidents

Applying ICS to Healthcare Organizations

Introduction to National Response Framework

National Incident Management Systems

Introduction to the Incident Command System

National Fire Academy (DHS)

Emergency Response to Terrorism

Burlington County Institute of Technology (BC Emergency Services Training)

Hazardous Materials Operations

Lockheed Martin- NISPOM Chapter 8

Security Clearance

Secret 2014-2024

Top Secret-SCI 2009-2014



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