Gurpreet Rathore

Total Experience: ** years

Email: actc6s@r.postjobfree.com

Phone: +1-971-***-****

LinkedIn:

https://www.linkedin.com/in/gurpreet-kaur-a10a7629

Project Manager experienced in working and managing Waterfall and Agile methodologies projects. Certified Professional Scrum Master. Experience in Project Management, Application Management, Business System Analysis, Web Application Design/ Development, and Business Improvement.

Experience Summary

Agile Project Management, Release Management, Customer Engagement, Vendor Management, Web Application Design/Development, and Business Improvement. Experience managing large scale projects, release planning, resource allocation, scope management, Change Request Management, Quality Management and Risk Management. Having technical Java/J2EE background helps better understand issues and remove impediments, suggest alternatives, setting up achievable but challenging goals. Extensive experience with onsite-offshore model and working in different geographies and client locations. Excellent communicator, good analytical problem solving abilities and business oriented vision.

Certifications

Professional Scrum Master I (PSM I) from Scrum.org

Scrum Fundamentals Certified (SFC) from SCRUMstudy

Sun Certified Java Programmer for Java2 platform 1.4

Technical Expertise

Web Technologies: Java, J2EE, EJB, PL/SQL, XML, Struts2, MVC2, Oracle Utility Application Framework

Application Servers: WebSphere Application & Portal Server, BEA WebLogic server, Tomcat Web server

Software Tools: IBM Rational Application Developer, Eclipse, WebSphere Studio Application Developer, Oracle Customer Care & Billing (CC&B), SQL Navigator/Developer, HP Quality Control

Trainings: Oracle 9i SQL and PL/SQL, WebSphere Portal Server, ATG Dynamo Framework, OOAD and UML, Software Configuration Management; VelociQ; Lean principals

Key Clients: Nike Inc. (OR, USA), Target Corporation (MN, USA), Power NI – Viridian Group (NI, UK), British Telecom (UK)

Domains: Retail, Utility, Telecom, Insurance, Healthcare

Relevant Credentials

Client: British Telecom (Tech Mahindra Ltd)

Project: BT.com is the strategic portal for BT Retail. It serves millions of residential customers, SME’s (Small & medium Enterprises) and large corporate and public sector enterprises. BT.COM provides functionality to its customers to Apply, View and Modify their home telephone plans through BT.com e-commerce application.

Contribution: Project Manager and Delivery Lead - Responsibilities include Leading design, development and deliver design artifacts, Program Management and Delivery Board Representation, Project Management for all portals, Requirements and Solution Design, Design Approval Authority, Development, Go Live and 24X7 Production Support.

Client: Power NI - Viridian Group – NI, UK

Project Description: Enduring Solutions - part of supplier side of project include upgrade of CIS for commercial customers (CC&B v1.5 to CC&B v2.3.1) and migration of legacy CIS for domestic customers to CC&B v.2.3.1. Project was completed in May’2012 as planned and Won ‘UK Utility Initiative of year ‘2012’ award.

Contribution: Functional Consultant & Functional Architect - End-to End website development of Customer Self Service Web using XAI web services and Struts2 framework. Apart from integration with CIS application (CC&B), web site was also integrated with various applications like QlikView (BI reporting tool), payment vendors, and E2Vault, Gas and electricity distribution businesses. Responsibilities included Solution Blue print, Conducting Requirement gathering workshops, Prototyping, website walkthroughs, Evaluating technical solutions, Proof of Concepts, Technical Design Document, Design, Development, System Testing, Interface integration and testing.

Education

M.S. in Software Engineering & Bachelor of Computer Applications

Experience in detail

Client: British Telecom (Tech Mahindra)

Project Name: BT.com

Position in the project: Project Manager/ Delivery Lead

Duration: Jan 2013 - Aug 2014

Project Description: BT.com is the strategic portal for BT Retail. It serves millions of residential customers, SME’s (Small & Medium Enterprises) and large corporate and public sector enterprises. BT.COM provides functionality to its customers to Apply, View and Modify their home telephone plans. BT Consumer can check or change their calling plan for existing PSTN lines through Bt.com e-commerce application.

Tech Mahindra is responsible for the end to end delivery of the e-commerce portal solution comprising open source technologies and help BT with advertising, sale and distribution of products and also improve Customer experience, increase sales and reduce sale’s cost. Responsibilities include Program Management and Delivery Board Representation, Project Management for all portals, Requirements and Solution Design, Design Approval Authority, Development, Build, Content Management, Testing and 24X7 Production Support.

Responsibilities:

Project planning and estimation

Preparation and facilitation for Project and Vendor audits, Client engagement review

Release planning, resource allocation

Lead design and development phases and deliver design artifacts

Sizing, scoping and estimation of requirements

Functional review, E2E design and component design review, code and test cases review

Coordinate testing phases ST, CIT, PT, Security, roll back and forward testing

Change request management

Mentor and ramp-up team

Work on improvement plans for each release

Challenges:

Integration of BT.com with backend components

Multi-vendor engagement (management and coordination)

Risk and dependency management

Time critical releases

Scope changes

Resource management

Client: Power NI – Viridian Group, Northern Ireland, UK

Project Name: Enduring Solutions

Position in the project: Business Analyst/Lead Consultant/Functional Architect

Duration: Jul 2010 - Dec2012

Project Description: Viridian group was required to separate distribution business (NIE) with Supply business (Power NI) to operate in deregulated markets of Northern Ireland and Republic of Ireland. Project was time critical as supply was not allowed to operate in de-regulated market unless these businesses were separated. Distribution side of business was implemented in SAP ISU and supplier side of business was implemented using CC&B. Wipro was complete solution provider (Service Integrator) for this Enduring solution and was responsible for end to end implementation of all applications, functionality and infrastructure at both sides of business. Supplier side (Power NI) of project include upgrade of CIS for commercial customers (cc&b v1.5 to cc&b v.2.3.1) and migration of legacy CIS for domestic customer to cc&b v.2.3.1. Solution includes functionalities or areas like Market Messages for Northern Ireland/Republic of Ireland (Electricity & gas services), Billing Management (Metered and Unmetered services), Rate Management, Debt Management, Payment Management, Customer Account Management, Customer Management (IVR/CTI, SMS, Emails, Letters, Scanning solutions, Web chat), Registration and deregistration processes.

Responsibilities:

Detailing requirements and get business sign off on functional and non-functional requirement specifications

Design complete solution, Architecture and blue print of Customer Self Service

Review and write detailed design documents involving production integration and CC&B designs

Change requests assessment for solution and effort estimates

Co-ordinate and supervise code deliveries, integration testing and performance testing

Delivered super user Training for web site maintenance and user operations

Document process/steps for implementation (cut-over) and post cut over support

Facilitating design workshops and review sessions

Technical Design specification and architectural decisions

Data Model design

Delivered super user training

Challenges:

Implementation with BI reporting tool QlikView for individual customer consumption reporting using AJAX api and Java

Load balancing for website and XAI integration across servers

Complete business to consumer solution including functionalities that need across business integration like request new supply

Performance tuning and testing

Integration with Gas and Electricity network (distributer)

Migration of customers from legacy systemTime critical releases

Scope changes

Resource Management

Legacy Code integration

Existing interfaces validation and migration

Client: Nike Inc.

Project Name: Global Distribution Support USA

Position in the project: Technical Lead

Duration: Feb 2008 – Jul 2010

Project Description: NAWMS (North America Warehouse Management Systems) XTech supports the project execution, production support, consultation, and training for Nike’s distribution and transportation operations. Currently, there are over 10 different WMS solutions in 33 distribution centers under the support of GDS including two major WMS systems, DS 400 and MARC. MARC is a real-time warehouse management solution running on Unix/Windows platform built using Oracle-based technologies. Whereas NDS (Nike Document service) is a Footwear Consolidation application built on J2EE technologies, Loftware and IBM WebSphere application server.

X-Tech team supports various technologies like UNIX and NT servers, functioning of Ware House Management, NDS, Loftware and MARC applications, Oracle, PL/SQL and J2EE technologies to support Nike’s Dataware houses with Label printing, Shipping, Data handling, shipping charges calculation, e-manifest, rates updating and verification.

Contribution:

Development and support of Footwear Consolidation application NDS built on J2EE technologies, XSLT, Loftware and IBM WebSphere application server.

Detailed technical specifications of Operational requirements of the system are translated into Functional and Technical design specifications for all components of the system.

Impact analysis and assessment of change requests

System enhancements and support fix (requirement gathering, solution design and construction).

Proof of concepts and business reviews conducted

Client: Target Corporation

Project Name: Custom Management & Payment Integrity USA

Position in the project: Technical Lead/Business Analyst

Contribution:

Manage Imports Business application determines a viable and scalable solution to support Target’s annual import volume growth. The primary features of MIB is to maintain self-auditing status with US Customs and Border Protection, manage customs clearance on import shipments, maintain timely and accurate payment to vendors, business partners and customs.

MIB was built using J2EE technologies with ATG dynamo framework.

Co-ordination between offshore and onshore teams. Direct interaction with Business analyst and End customer for clarification/validations.

Requirement tracking, Task assignment and documentation

Change Requests assessment, Deployment activities for UAT & Production environments

Responsible for the delivery from the technical standpoint

Client: Dun & Bradstreet (DNB)

Project Name: SBG eCommerce (Offshore)

Position in the project: Technical Lead

Contribution:

Solution was to provide DNB with the information required to select partner(s) to assist with the implementation of a software solution that merges the Self Awareness (SAS), Small Business (SBS) and Syndication (eLicence) systems

The focal point of the project is to implement and customize IBM’s WebSphere Commerce Solution to support the required functionality of SBS, SAS and Syndication. Responsibility include following.

Requirement Understanding and Effort estimation

Preparing Functional and Technical specifications, working on Low-Level and High Level Analysis and Design

Provide architectural and design solution definitions and documentation

Client: Marketing Management Analytics

Project Name: Avista Decision Support System

Position in the project: Developer

Contribution:

Avista DSS provides an easy-to-use toolset that delivers on-demand insights about the effectiveness of marketing efforts. It combines the insights from MMA marketing mix models with the real time analytic power of industry-leading business intelligence to support fact-driven decisions – all drawn from a company’s integrated marketing data

Responsible for elaborating the use cases and identifying class diagrams, sequence diagrams for different modules

Developing the application using Struts Framework, Developing the Portlets, Writing Action Classes and Delegates and Portal Administration

Design, Implementation, Testing and Documentation

Client: Glaxo Smith Kline (GSK)

Project Name: GSK Standards (Offshore)

Position in the project: Developer

Contribution:

Web Standards Tool is built for the assessment of standards in GSK applications. Assessment can be done either by Auto Assessment which uses XML parser or Manual Assessment.

Worked on J2EE application built Using Tomcat web server

Development of JSP pages and Servlets

Preparing System test cases, Test Plan

Perform test plan preparation, review of test plans, unit and integration testing

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