Business/Medical Sales Trainer

Qualifications Profile

Highly analytical, motivated, and detail-oriented professional, equipped with diverse experience in the medical and business fields encompassing customer service, personnel supervision, and cross-functional collaboration. Armed with excellent work ethic; with the ability to take on various duties in fast-paced and demanding environments. Equipped superior communication and interpersonal skills, necessary in relating directly with clients and individuals at all levels. Technically proficient with Microsoft Office Suite (Word, Excel, and PowerPoint) and Internet Explorer.

Functional Skills

Medical Core Processes

Dealt with the preparation of steroid injections to provide assistance to doctors in performing necessary procedures for vital patients.

Demonstrated excellent skills in performing foot and ankle casting.

Prepared rooms for patients while accomplishing electrocardiogram, phlebotomy, inventory control, and ordering of vaccines for children in the state program.

Patient Relations and Interpersonal Coordination

Interfaced with patients to obtain pertinent information and accurately documented into their charts.

Established and cultivated strong relationships with patients and their families.

Collaborated daily with healthcare professionals and other interdisciplinary teams to facilitate optimum patient care.

Administrative Support

Managed patient’s electronic medical record (EMR) and filled out school forms.

Thoroughly assessed Family and Medical Leave Act, LOA, and Short Term Disability packets.

Administered the processing of payroll along with the perfect attendance recognition program for employees.

General Operations and Staff Supervision

Provided expert oversight to all dayshift associates, including maintenance staff and the operations of their equipment.

Facilitated videos and course driving tests to ensure timely updates of forklift licenses for associates.

Rendered assistance to drug testing and weekly new hire classes comprised of 15-40 people.

Growth and Development Impacts

Gained nomination for the Employee of the Year award in 2014.

Received numerous thank you cards from patients as well as personal requests from parents and their children to perform injections and/or blood draws.

Participated in facilitating safety video which was presented to Rite Aid warehouse associates.

Earned promotion from being a nightshift forklift driver to benefit administrator due to excellent performance and professionalism.

Work History

Medstar Orthopedics, Lutherville, MD

Certified Medical Assistant 2014–Present

Franklin Square Pediatrics, Baltimore, MD

Certified Medical Assistant and Phlebotomist 2010–2014

Wilkens Medical Center, Baltimore, MD

Certified Medical Assistant and Phlebotomist (Temporary Assignment) 2010

Dr. Edelsteins Pediatrics, Lake Worth, FL

Certified Medical Assistant 2009–2010

West Broward Pediatrics, Weston; Plantation, FL

Certified Medical Assistant and Phlebotomist 2007–2009

Rite Aid Distribution Center, Perryman, MD

Standup Forklift Driver/Forklift Trainer/Safety Coordinator/Benefits Administrator 1998–2007

Professional Affiliation

Medical Assistant–Orthopedics Department, Good Samaritan Hospital, Loch Raven, MD

Education and Credentials

Medical Assistant and Phlebotomy Certification: 2007, GPA: 4.0/4.0, Perfect Attendance

TESST School of Technology, Towson, MD

Cardiopulmonary Resuscitation Splint and Cast Certification

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