Bailey Ann Brown

*** ********* ******, ***********, ** 29483

***/***-**** (H) 843/693-5485 (M) actc2j@r.postjobfree.com

Objective

To leverage my 6+ years of client-interfacing experience, management, public speaking, training skills, and expertise into an administrative/HR role.

Summary of Qualifications

Hands on professional Supervisor/Manager focused on client contract and needs. Provide accurate training for new personnel. Assist account manager with reporting, employee scheduling and payroll.

Skills & Experience

Management

Successfully reduced overtime spending from 15% to under 8%.

Reduced the employee turnover to zero.

Client relations

Administrative Assistant

Typing and email correspondence between client, corporate and employees

Formulate employee directions and duties

Report writing and documentation

Support Account Manager

Customer Service

Attentive to client needs within the contractual guidelines

Reception/Greeting client and general public with a pleasant professional disposition

Direct guests, delivery service, couriers to desired locations

Human Resources

Hold a training class weekly for all new personnel to the company.

Interview and new employees

Scheduling and timekeeping for 15 + employees

Re-training and continued training for employees

Handle disputes and defuse situations in a prompt professional manner.

Work Experience

Acting Account Manager, Supervisor, Trainer March 2009 – Current

Allied Barton Security, North Charleston, SC

Administrative Assistant, Sales Coordinator August 2008 – February 2009

Atlantic Coast Steel, Ladson, SC

Education

Master of Science – Management, 2011 GPA 4.0

Bachelor of Science, Criminal Justice 2006 GPA 3.9

Associate of Science, Paralegal Studies 2009 GPA 3.25

Member of National Scholar Honor Society

Certifications

S.L.E.D Level 1 Trainer Certification #031408

CPR/First Aid/AED Certified

S.L.E.D Certification 2009 – Current

Computer

Microsoft Office: Word, Excel, Powerpoint, Outlook, Winteam, Typing 68 wpm

References Available Upon Request

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