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Customer Service Management

Location:
New York, NY
Posted:
January 30, 2016

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Resume:

AMMARAH KARIM

Cell:

US:+1-917-***-****

Email: actbwe@r.postjobfree.com, & actbwe@r.postjobfree.com

OBJECTIVE

To work in a stimulating and challenging milieu that would facilitate the maximum utilization and application of my broad skills and expertise in making a positive difference to the organization

SYNOPSIS

Young energetic, result oriented professional with over 5 years of experience, in Protection & Security, Documents Compliance / Risk analysis at Washington Mutual Bank. Deep understanding of Security and Credit risk domain with focus on delivering business solutions; Persuasive communicator with exceptional relationship management skills with the ability to relate to people at any level of business and management; Adroit at analyzing the organization requirements.

PROFESSIONAL EXPERIENCE

Law Offices of Arthur and Associates – New York, US

Assistant to Senior Lawyer (Paralegal)2013-present

Writing letters to clients, Lawyers and court documents.

Involved in preparing documents for cases of litigation, arbitration and regulatory investigations.

Responsible for the management of Commercial Contacts.

Reviewing and analyzing large volume of documentary evidences.

Front desk responsibilities including handling clients, phone calls, providing information and assistance to other matters.

Filed tax returns, amendments, bankruptcy cases with the court.

Communicated with LRS/NYS/ court officials.

Family cases, adoption, divorce, Construction and corporate law.

Falcon Law Firm, NY US Paralegal/Legal Researcher 2010-2013 Use on-line computer-based information systems for legal research to gather and analyze data. Conduct extensive legal research to analyze and verify accuracy of citations, and correct erroneous or incomplete citations using federal and state reporter systems, computer research and microfilm. Perform legal research by examining all references in briefs and other memoranda. Analyze and identify legal issues in all cases. Evaluate and interpret various records and other factual documents to ascertain accuracy of cited references to support the statements made in the brief. Make corrections and revisions to table of contents and table of authorities to briefs where necessary in conformance with proper Supreme Court style, and Supreme Court and Blue Book rules. Perform legal research of relevant statutes and precedents related to pending litigation. Research precedent and related cases in the files to obtain relevant information and summarize previous dispositions and settlements. Research methods of acquiring further evidence including affidavit or interrogatories, further hearings, or various other means of communication with sources of record and exercises judgment and knowledge of laws of states and tribes to determine if information obtained is relevant for documentary evidence. Perform research and fact-finding to support other organizations. Research cite checked material in reviewing briefs for submission to the Supreme Court, processing cases, responding to questions, or dealing with legal issues.

Washington Mutual Bank - New York, US

Credit Risk Analyst March 2010-February 2014

Performed blacklist check internally, in central bank black list system and in a world check while opening personal or corporate accounts.

To image the customer signature correctly and with the appropriate signing instructions.

Processed balance order / standing order instructions as per customer request.

Processed stop payment of cheque requests within the stipulated time frame.

Assisted and Administered clients to process all the formalities required to apply and obtain loans, credit cards.

Participated in lobby management and provided insightful suggestions to improve customer relations.

Managed existing accounts, review business and updated personal and account detail of each client.

Collaborated with customers to finalize selling and cross selling of bank products through superior client service.

John Jay College of Criminal Justice, _ New York, US

Department of Student Affairs August 2011- May 2013

Peer Ambassador Leadership Program

Assist in the set-up, facilitation, and breakdown of college events

Welcome incoming and prospective students at New Student Orientation

Assist in the recruitment of perspective students

Called investors to thank them for their donations to the new campus building

Conduct campus tours for high-profile visitors of the college

Freshman Orientation Leader 2010-2011

Welcome incoming and prospective students at New Student Orientation and providing them information about various things on campus

Foreign Language Lab 2010-Present

Tutor for Arabic

Assisted students with questions regarding languages, academics and others

Answering phone calls and managing front desk responsibilities

Internship:

Intern at McRoberts Protective Agency 2009-2011

Admin Support to Human Resources Department

Filing, assist HR coordinator, application process, application tracking system, maintain/handle ATS application, conduct e-verify on new hires, on boarding, administer drug test, create company identification cards, assist HR manager with hiring process, assist potential application with ATS (Application Tracking System), provide customer service to applicants/visitors/guests, comply with NYS Division of Licensing policies

Teacher Assistant P.S. 217****-****

Helped a teacher address a class of approximately twenty elementary students

Analyzed students’ area of weakness

Organized lesson plans and performed office duties

Conducted exams

PROFESSIONAL & ACADEMIC QUALIFICATION

John Jay College of Criminal Justice New York

Masters of Science in Protection Management: Security Management Expected December 2015

John Jay College of Criminal Justice New York

Bachelor of Arts in International Criminal Justice & Human Services May 2013

Franklin Delano Roosevelt High School2006-2009 Brooklyn, NY

College now course work, Kingsborough Community College 2006-2009

Certificate in Leadership Sadie Nash University Fall 2008

Certificate in Learning Leadership: Helping student succeed 2009-Present

OTHER COURSES TRAINING & CERTIFICATIONS

John Jay College Student Government/Student Council-Senior Representative

Boot Camp I: Introduction to the law school application process and intensive work on the personal statement

Boot Camp III: Intensive pre-LSAT preparation

Chi Alpha Epsilon Honor Society

Served as Student Representative on Middle State Committee

Served as Student Representative on Student and Faculty Disciplinary Committee

SEEK Honors

CUNY Scholar Athlete

OTHER COURSES TRAINING & CERTIFICATIONS

Microsoft Windows® 98/2000/XP/Vista; Microsoft Word, PowerPoint, and Excel

Typing skills (34 WPM)

Fluent in Urdu, Hindi, Punjabi, Conversational in Arabic

PERSONAL BIO & CONTACT DETAILS

Date of Birth:04 October 1990

Language: English, Urdu and Arabic

Nationality United States of America

Marital StatusSingle



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