Deepali Mahajan

E-mail: actbuw@r.postjobfree.com

Contact#:965-***-****

Techno Functional consultant with 7+ Year extensive experience in the area of Insurance and technology, expertise includes implementing and handling end to end business process. My past experience includes domain knowledge of Insurance and recently working with insurance firm & ''Re-insurance firm.

TECHNICAL SKILLS

ªIT Products

ªSICSNT

ªNEXTGEN

ªACS

ªORDERPOINT

ªCREW

ªSAS Base

ªMS-OFFICE

OTHER & CERTIFICATIONS

ªInsurance Institute of America(IIA) Certified

ªLean Certified

WORK EXPERIENCE

oCurrently Working in Genpact India (DEC 2007 - Till Date)

PROJECT EXPERIENCE

Project / Client Name / Location - Swiss-Re / Gurgaon

Duration: Dec 2007 to 2008

Technologies - Citrix & Sicsnt

Project Profile:

Reinsurance is insurance that is purchased by an insurance company from one or more other insurance companies (the "reinsurer") directly or through a broker as a means of risk management, sometimes in practice including tax mitigation and other reasons described below. The ceding company and the reinsurer enter into a reinsurance agreement which details the conditions upon which the reinsurer would pay a share of the claims incurred by the ceding company. The reinsurer is paid a "reinsurance premium" by the ceding company, which issues insurance policies to its own policyholders.

Role and Contributions

Triage: Claim documents are initially received by the triager in the process inbox of CREW system. Upon receipt the triager opens the documents he is responsible for and assigns basic index attributes to the claim document in CREW

Non-Financials: In which we prepare a claim as per the Line of Business (Casualty & Property).Performed on asbestos (APH) cases

Financials: In this, calculate reserves portion & payment and finally update into the SICSnt.Search treaty in SICSnt and then update the payments in the existing claim.

Approval: Send the claims to the claim handler & once it is approved by claim handler send the payment to customer through cheque

Claim Closure: claim is closed once all the steps are done

Highlights:

ØUpdating all the information in CREW as like triarge

ØHandled P & C Americas,Europe & Asia

ØDoing Analysis on Reserves

ØSearch Treaty in Sicsnt

ØCalculate Reserves portion & update in the Sicsnt

ØCalculate payments

ØRecording data on the claim worksheet in Sicsnt

ØHandle proportional & facultative treaty

Project / Client Name / Location - Allstate Auto Insurance

Duration: 2009 to till now

Technologies - Next Gen, ACS & Order Point

Project Profile:

Auto insurance is a contract between you and the insurance company. You agree to pay the premium and the insurance company agrees to pay your losses. It provides coverage to Property Damage Liability, Uninsured motorist coverage, Bodily Injury coverage, Collision & Comprehensive Coverage

Role and Contribution

oWhen policyholder purchases insurance, they are buying protection for the potential financial consequences of covered losses .when evaluating a claim, the adjuster typically applies a claim handling process.

oAcknowledging a claim

oIdentifying the policy

oContacting the insured

oInvestigating & documenting a claim

oDetermine a cause of loss & loss amount

oConcluding the claim

Highlights:

oOpen Police report & update all the relevant information in next gen

oDoing analysis on the deductibles for the insured

oHandle all the Third party carrier letter

oHandle all the liability analysis

oHandle Subro Salvage Letters as per the liability. If the claimant is 100% liable then send the subro notice to the claimant's TPC

oSearch a claim number in order point and attach the police report in the claim and then send it to the next team

oCheck Deductibles in the subro advise letters it there is no deductible generate a letter and send the letter to the insured

oUpdate all the information in ACS website which is used for poor driving records of drivers

Roles & Responsibilities:

oDoing analysis on Productive Hours and report to the client

oDoing accuracy analysis for the team and prepare the charts in excel

oDoing survey on insurance companies and gather different information for clients and prepare reports

oCalculating Numbers and compiling data or facts

oGathering different information and sending the daily hand-offs report to the client

oHandle a team of 18FTEs

oHandling the Data for the process to prepare monthly incentive calculation

oHandling Work Allocation for the team to ensure seamless delivery of SLAs

oPart of Auditing Team to reduce the error percentage and increase the

oHandling Customer Dashboards for the whole process

oPrepare the chart in paretos for total volume analysis

oMaintaining and developing the different Trackers on MS Excel to meet the performance standards

oManaging the EOD reports

oPreparing Operational Review

oMaintaining the Process quality Dashboard for the whole process in which we discuss the total Tasks & Processed tasks in a month with client

oTo prepare the production data and quality data at the end of every month

oPrepare the RCA report & discuss with managers and team

oUpdate FMEA for all the work type

ocalculate the mean,average and standard deviation by using minitab

Trainings

oWorking as a process trainer & SME

oConduct trainings for new hires & trained them on all the work types

oArrange various refresher sessions for whole team to improve the quality of the process

oMaintaining training documents and client escalation tracker

oMaintaining Error RCA Report

o"Train the Trainer" Certified & Certification is approved by the Senior Manager & AVP's

oHandling the Update Tracker & SOP

oPrepare the Training Dashboard on every month and share all the training updates with managers/AVP's as well as the status of new hires

oManage the data in which we show the performance of our team like: accuracy, KAT scores, highlights etc.

Transition

oRecently led the remote transitions for the process

oTrained on four new work types by client through Web-Ex

oScored 100% in Pilot Phase

oPrepare a Update Tracker & Query Tracker

oPrepared FMEA for all new work types

oTrained the whole team on all these four work types

ACADEMIC BACKGROUND

Course

SAS (Base & Advance )

M.A(EDU)

Institution

Koenig Institute

Moti Nagar,New Delhi

IGNOU,New Delhi

Graduation

Computer Course

Humanities (Mathematics),Delhi University

Oxford Institute,New Delhi

12th G.G.SR.Sec. School, New Delhi

CBSE Board

10th G.G.SR.Sec. School, New Delhi

CBSE Board

Contact this candidate