Tammie O’Neal

actbpp@r.postjobfree.com 718-***-**** 646-***-****

*** **** ****** ********, ** 11208

Dear Sir/Madam:

I am submitting my resume for the Healthcare Administration/Office Manager position. Given my diverse professional background, my strong interpersonal skills and my extensive work experience. I am confident that I will be beneficial to an environment such as yours.

It is believed that the success of an organization is dependent upon the ability of staff members to work collectively in order to benefit from the wisdom of colleagues. In order for this to occur, strong communication skills are necessary. I work well as a member of a team but also welcome the opportunity to work independently whenever necessary.

I understand the importance of time management for the purpose of maximizing efficiency and effective organizational skills in order to increase productivity. I am affable and conscientious. These skills, along with those mentioned in my resume, will prove useful to your organization.

Thanking you in advance for your cooperation, I look forward to hearing from you to arrange an interview to discuss my skills in further details.

Sincerely,

Ms. Tammie O’Neal

Tammie O’Neal

actbpp@r.postjobfree.com 718-***-**** 646-***-****

901 Drew Street Brooklyn, NY 11208

HEALTHCARE/ADIMINISTRATIVE PROFESSIONAL

Dedicated and results-oriented professional with approximately 15+ years of success in comprehensive healthcare office management including: Mental Health, Substance Abuse and Primary Healthcare Division. Strategic and cross-functional leader with proven track record of building sustainable business relationships with employees in all levels of the organization. Committed to evaluating and training high-functioning teams across departments. Natural leader, inspiring trust and engagement. Excellent aptitude for implementing initiatives to achieve or exceed business objectives.

Professional Experience

AMIDA CARE – Bronx, NY September 2014-September 2015

Bronx Borough network Manager

Managed Amida Care Bronx Borough Office and Member Service Field Reps.

Handled petty cash and submission of all purchase order requisitions.

Supervised Live Your Life/Town Hall Meeting and Health Fair Events at participated Sites.

Daily communicated with outside Provider sites regarding new and terminated members.

Responsible for site visits to ensure all assigned MSFR provided quality assurance performance.

Maintain HRIS via ADP HRB/Workforce Now

Approved Payroll and PTO via ADP HRB/Workforce Now

Approved and submitted staff travel expense reports monthly for reimbursement

Prepared and submitted MSFR's monthly productivity reports of all SNP/homeless population

Coordinated new member luncheons monthly at Borough office

Neighborhood and Family Healthcare Center – Bronx, NY April 2009-September 2015

Office Practice Manager

Supervised all non-clinical personnel.

Partner with Sr. Management and HR with all non-clinical employee relations issues.

Implemented policies and procedures concerning the non-clinical staff functions of the Primary Care Division.

Handled all self/co-pay monies, prepared submission of petty cash reimbursement, including submission of bi-weekly payroll to the accounts payable department.

Maintain accurate employee records, employee schedules, PTO, and approved timesheets via ADP.

Managed On Boarding process for new hires.

Retrieved and printed reports from the (PTAR) SYSTEM for metro card replenishment as needed.

Responsible for input of all data entered quarterly into the AIRS (CADR REPORTING) SYSTEM database including the completion and submission of annual reports.

Prepared and submitted all Providers monthly productivity reports from PCN scheduling system.

Collaborated with Billing Manager to ensure all encounters were submitted daily for processing.

SleepMed Digitrace – Lake Success, NY September 2007 to June 2008

Patient Care Coordinator

Responsible for scheduling EEG/SLEEP patient for physician ordered procedures.

Entered and scanned all patient EEG/SLEEP faxed referrals from referring physicians into Pulse database system.

Coordinate patient schedules for ordered procedures.

Informed insurance verification department of any changes regarding scheduled dates of service.

Retrieved SLEEP test reports from Morpheus and faxed them to the referring physician.

Compiled and forwarded all billing information to the corporate office in a timely and consistent manner.

Daily communications with physician’s office regarding pre-determination, and authorization for patient’s insurance requirements.

Crest and maintain medical records of confidentiality; noted patient insurance changes in EMR system.

Interacted and effectively communicated with individuals and groups of all levels, including patients, physicians, visitors and coworkers.

Federation Employment Guidance Services (FEGS) – Brooklyn, NY February 1998 to September 2007

Supervision/Administrative Assistant – Blended Case Management/Administrative Secretary – Intensive Psychiatric Rehabilitation Program Forensic Dialectical Behavior Therapy Program

Supervised, trained, evaluated and monitored staff time/attendance on Kronos timekeeping system.

Assisted the Program Director with all preparations to launch DBT and Jamaica IPRT program

Monitored program’s stationary/office supplies and prepared check requisitions electronically.

Handled all petty cash disbursements and prepared all relevant reports pertinent to replenishment of program’s petty cash funds.

Maintained the Administrator’s calendar; coordinated logistical details and prepared travel itinerary.

Responsible for the imputed and maintenance of client billing on IMA system (Medicaid, Medicare, and private insurance)

Insured operating of equipment by completing preventive maintenance.

Answered and directed telephone calls to appropriate staff in a professional and timely manner.

Education

Suny Empire State College

2016 Business Administration

Touro College

2006 Business Administration

2004 Medical Billing & Office Practice Certificate - South Shore Adult Continuing Education Program

Boys and Girls High - School Brooklyn, NY

June 1987 NYS Regents Diploma

Professional Development

HIPAA COMPLIANCE TRAINING

ADP Certification for HRB Employease

ADP Certification for HR Perspective

Technical Proficiencies

Microsoft Office Suite: Word, Excel, Outlook, Publisher, ADP Workforce Now, ADP HR/Perspective, ADP Employease, ePaces: OMNI 3750VIMA (Medical Billing Database) PCN (Physician Medical care Network)

HHC (Referral System) Kronos (Timekeeping system) ADP(Timekeeping system) PTAR, AIRS(CADR Reporting System) PAMS ADAM (Peoplesoft payroll system) Light AR/AP MORPHEUS/ PULSE (Med info. Billing Database)

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