**** ******** *****. ****: 817-***-**** Cell: 262-***-****

Grapevine, Texas actblz@r.postjobfree.com

76051

Colleen S. McGowan

Objective Seeking Employment with a company where I can use my training talents and skills to grow and expand with the company. Searching for a company that believes in Impeccable Customer Service and a program that enables their employees to excel to their greatest potential. Looking for an employer that is seeking a strong leader, role model while incorporating a team environment.

Summary of

Education 1993 Grapevine High School Grapevine, Tx

Business Management Associates

1997 Morningside College Sioux City, IA

Professional 2007-2015 House Smart Home Improvement Spring Grove, IL

Experience Co- Owner

Co-Owned and Operated a successful Remodeling company and Remediation company. Sales, Managed employees, training, Implemented safety program for employees, hiring, payroll, taxes, insurance, bookkeeping with Intuit / Quick books, handled all banking services, advertising / marketing, customer service, ordering supplies, permitting, scheduling, inspections, state licensing requirements, bid using National Estimating software & budgeting jobs, sales contracts and customer service

May 2014-Nov2015 21st Amendment Speakeasy Spring Grove, IL

Assistant Manager / Server / Bartender

Assisted Remodeling and Re-branding existing restaurant / Fine Dining establishment, Hired and trained employees, assisted in creating new menu and concept, managed food and liquor costs, schedule and trained front of the house staff, advertising local advertisers / Groupon / Yelp / Resturant.com, created local school fundraiser program with the restaurant, ordered liquors and managed inventory for the bar, Customer Service, promoted catering program with local businesses, Served and Bartended during peak times, I-Pad Lavu program and back office systems

April 2006-Dec2007 Robert Sherman Investments Lake Zurich, IL

Project Manager / CEO Assistant

The owner was the CEO for Serta Mattress and he retired to start his own investment firm. I was hired to handle Business Acquisitions and commercial retail development, Targeted convenience stores, banks, spas, jewelry stores, restaurants, hotels and real estate. Researched and scouted local businesses that matched the firms business model and demographic needs, Facilitated meetings with franchise representatives and personal owners to acquire ownership. Created business plans, created employee handbooks, implemented training, interviewed and hired key managers for existing businesses. Re-Branded existing businesses, assisted architects in redesigning businesses, assisted the CEO with advertising & marketing, budgeting, scheduling, facilitated travel, accommodations and entertainment for clients and the CEO. Worked with the firms attorney to handle incorporating businesses and all legal issues. Recorded all meetings and maintained all records.

March 2004- April 2006 Texor Petroleum Wauconda, IL

General Manger

Managed Convenience Store/ Gas Station

Managed 20 employees and site location, ordering, inventory, auditing, P&L control, scheduling, training, facilitated monthly meetings for safety and loss prevention, hiring, bookkeeping, fuel monitoring, site maintenance and inspections, local advertising, managed contractors and remodeled location, POS systems / Cash Register and data entry, trained staff in DRAM shop and Food cert program.

Jan 2002-March 2004 BP Corporate Naperville, IL

Food & Bev Director / Corp Trainer

Was hired during the Amoco / BP merge on a three man team to create a food and beverage concept in the new facilities from ground up. We created The Wild Bean Café, Menu research, Menu cost and planning, Design concept, Budgeting, Employee Training manuals, ordered sites equipment, managed site café construction, Weekly site inspections, Hired and trained Managers for the Chicago Market, Planned and Opened 32 sites in the Chicago market, once successful we maintained and managed quality control and systems. Opened a training facility at the corporate office as a training and testing facility, oversaw new product development, worked with Marketing director from the Fuel side to create advertising and graphics, Cross trained at site location to incorporate operations for the whole sites facility for 6 months (Fuel and Convenience)

Feb 2000- Jan 2002 Brinker Corp Pembroke Pines FL

Corp Restaurant Training Manager- On The Boarder

Training Manager at a certified training store for the Florida territory. Cross trained in all aspects of the restaurant- Service manager, Kitchen Manager & Bar Manager. Assisted with training all new hired Managers for new locations, budget planning, Profit and Loss control, Inventory, ordering, maintaining food and liquor costs, scheduling for productivity, strong Micros knowledge, bookkeeping, payroll, serve safe certified

1998- Jan 2000 Savory Hotel Des Moines, IA

Outlet Manager

Trained in Hotel forecasting and sales then was promoted to Outlet manager for the new restaurants, Implemented a new training program for the entire staff, scheduling, weekly payroll, Spirit of Hospitality certified and Human Resource Training

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