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Management Customer Service

Location:
New Delhi, DL, 110001, India
Posted:
January 29, 2016

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Resume:

ANAND KUMAR SONI

E-Mail : actbir@r.postjobfree.com / actbir@r.postjobfree.com / actbir@r.postjobfree.com

Contact : 880**-*****, 837**-*****, 992**-*****, 982**-*****

SENIOR / MIDDLE MANAGEMENT PROFESSIONAL

*Supply Chain Management *Purchase/Procurement *Materials & Inventory *Sales & Marketing

An Engineering Graduate with PGDBA, B.Sc & Advanced Programe in Supply Chain Management from IIM, Calcutta with over 15 Years of demonstrated track of Supply Chain Purchase & Procurement, Negotiation, Vendor Management, Cost reduction drives, Warehouse, Logistics & Inventory management and 8 Years in Sales & Marketing operations management across varied sectors i.e. Manufacturing, Projects and Services with leading Companies. An effective communicator with exceptional relationship management skills with ability to relate to people at any level of business.

Presently looking for overall business management procurement assignment wherein my experience can be put to best use for value addition to organization as well as for my further career and professional development and to get the challenging & innovative assignments with ample autonomy and scope for creativity in a constantly demanding competitive environment but also where my unrealized potential could be identified and tapped rapidly providing me further career growth.

CORE COMPETENCIES

Purchase / Procurement / Sourcing

Inventory / Materials Management

Techno-Commercial Operations

Logistics / Transport / Freight

Strategic Project Planning

Strong Negotiation Skills

Warehouse Management

Vendor Development

Budget management

Change management

Process management

Operational Planning

Escalations Handling

Sales & Marketing

Business acumen

OCCUPATIONAL CONTOUR

From Oct’15 to till date with OM Telecom Logistics Ltd. (OM Group), New Delhi,

A)as Head – Commercials & Business Development

Commercial, Sourcing, Purchasing, Payables, Logistics, Warehousing and Distribution. Involved in identifying and implementing initiatives to reduce the overall supply chain cost base and new Business Development through account penetration, institutionalizing B2B sales processes.

Responsible for P & L, achieving logistics revenue growth, improving customer service. Led sales & operations team to manage logistics operations for top MNC clients across PAN India and to build long lasting relationship.

Coordinate and review with internal team and Customer for smooth flow of ongoing business. Interface directly with key customers and resolve all open issues with logistics and order fulfillment by driving focused, cross functional improvement initiatives. Internal Review mechanism and control in collections and invoicing.

Review with internal team for High Value purchase before finalizations. Vendor Development & Negotiations for any Purchase. Planning and co-ordination for new projects as per Business requirements for TI (Tower Installation) & TSP.

Formulate and implement a distribution network optimization strategy that will help deliver outstanding customer service and reduce incidents of stock outs while driving lower inventory and lower logistics costs.

Responsible for Vendor Selection, Development and Negotiations, cost Monitoring, cost tracking and ensuring the cost reduction. Introduce and develop alternate vendors to get competitive prices & reduce dependency on limited sources.

Manage the transportation & warehousing teams, including any associated 3rd party operations to meet all internal expectations from those teams with respect to performance KPIs, Health, Safety, Quality, people development & industrial relations.

Monitoring high level of transparency on order fulfilment status & logistics to internal & external stakeholders. Lead the implementation of IT systems, to help drive improvement in customer service, warehousing & transportation operations.

Institutionalize a culture of continuous improvement that reinforces Company's core values of Cooperative Spirit, Challenging Boundaries, Doing What's Right and Making it Happen on all initiatives among internal as well as external stakeholders involved in them to ensure logistics operations at agreed customer SLA/terms of business;

Ensure compliance to policies, processes, standard operating procedures and controls - including relevant rules and regulations pertaining to Health and Safety, Quality, Labour and Environment protection on all projects.

PREVIOUS ASSIGNMENTS

From Jan’13 to Sep' 15 with Bharti Airtel Ltd., Gurgoan,

A)as Head – Purchase & Process Compliance (From Feb,14 to Sep 15)

B)as Regional Head – B2B SCM (North & East) and Process & Compliance (From Jan’13 to Feb’ 14)

Procurement activities (P2P) of Capex Opex Items for all aspects of supply chain Purchases / Warehouse / Distribution Management / Cost Control / Vendor Management / Project Roll outs / Contract Management.

Extensive dealing in Direct & Indirect procurement for Network (OSP/ISP/CPE), OFC Rollout & ROW with handling End to End Purchases / negotiations & Planning activity for huge project roll out for Infrastructure items.

Marketing purchases (BTL) for all indoor / outdoor items e.g. GSBs / Posters / Banners / leaflets / NLBs / Wall Painting / SMS/ Whats up /Email, VAS Upselling & Inshop branding, ATL activity. Support marketing / Service (Opex) Purchase teams. Handle Brand promotion related TTL activities like Event, Hoarding Banners, POS, Promotional items.

Manage Supply & Services for HR/Admin/IT & Facility (Facility Management, repair & maintenance of the sites & building – Civil, electrical, Interior, Courier, Transportation, Security & Relocation Services, Printing & Stationary.

Procurement of IT products and services like Desktops, Laptops, Servers, Software, Storage, Testing Tools, Printing Services, IT Support Services, Professional Services, RAMs, Tapes, consumables etc.

CSD Service Contract finalization including negotiation, SOW, finalization of KPI, SLA, TAT, Reward & Penalty matrix, Legal, Contractual & Commercial Terms and CAF management.

Obtaining Material & Services at Competitive prices & required quality by selection of International & Domestic partner. Cost saving measures to achieve substantial reduction in terms of delivery time & logistic cost by benchmarking & analysis. Cost Optimization & innovation through continuous identification of Partners & alternate products.

RFQ/RFI/RFP’s & Terms closure for all requirement for Rates, Payment Terms, Delivery Timeline and Warranty Terms etc. Utilize Oracle ERP systems for efficient inventory management via MRP and inventory simulations.

End to End activities for new Airtel Own Retail Store & Franchise Retail Store rollout i.e Lease finalization, Civil, Electrical, Interior work, Inshop Branding, Fixture & Furniture and procurement of all Items till start of operation.

Working up cost effective AMC Solutions, logistics & procurement of various equipment’s & Contracts. Timely Payment and reconciliation. Finalization of O&M agencies i.e. site maintenance, fibre maintenance & Diesel filling.

Monitoring & evaluating Partner Performance & Satisfaction with regular Supplier Buyer Feedback. Partner assurance, identification, registration, evaluation, ratings & communication. Recognition for Partner performance.

Collaborate with project delivery & marketing team to Working out optimized solutions to evaluate demand forecasts & manage master distribution plans to ensure efficient stock ordering and planning as per forecast given.

Work with Corporate SCM to achieve SCM goals in key Sourcing, planning & Logistics Strategy. Develop & implement policies, procedures & operating philosophy for all procurement, subcontracting, supply chain activities.

Capex/Opex analysis of MAPA (Mgmt and Principal Accounting) vs AOP & adequate reasons of any increase or decrease in spend. Set up internal & external tracking & monitoring of service, quality, cost, timelines, Budget Tracking.

Process Compliance and periodic review for alignment with Business need. Proper Documentation supporting the transactions as per companies Code of Ethics & laid down processes. Issue & Tracking waybills, C Form and other Statutory Requirement. Ensure TL9000 compliance and Handle Process Audits.

Managing complete market operations sourcing, Inbound & Outbound Logistics, Warehouse & Distribution Management, Statutory Compliances, Customs, Excise rules & regulations and Import / Export Management.

Providing leadership to purchase & logistics professional, support staff & agency, focusing on setting goals & priorities to meet Profit & Strategic Goals. Leading & motivating team, organizing trainings for enhancing the personnel skills.

Project Sourcing, Contracting, Project Management, Inventory Management & Spend Control for all products / services required for B2B Enterprise & Government Business for all Bids & orders picked of 17 states of North & East Region.

RFQ & Terms closure for Projects & Bids requirement for Rates, customized terms linked to Project Terms with Customer, Delivery Timeline & Warranty Terms etc. Import & Export for new purchase & warranty replacement.

Working out optimized solutions with Product / Business Solution Group (BSG) Team. Drive OPEX reduction to achieve Business objective and Bid Project Spend Control. Project Sourcing for all RFPs/Bids.

Inventory Management – obsolete, slow moving, dead, demo inventory, repair / return / reuse etc. Managing and supervising inventory planning and logistics to ensure that Customer’s orders are efficiently processed. Regular interaction with vendors and up-to-date inventory of goods. Forecasting based on Product & Customer Need by Date.

Partner short-listing & selection for co-ordinated project deliveries & Management, Installation, Warranty Support. Ensuring SCM Task closures for LOC required for Revenue realisation & Identification of Risk & Mitigation.

Working out 3rd Party Pricing inputs for Enterprise & Government Bids for suitable commercial model & low tax solutions vis-à-vis high sea sale, local invoicing. Import related procedure including WPC documentation.

Partner Governance. Drive reciprocal business with partner community. Ensuring Bid Compliances from Vendors - Obtaining MAF, EOL Support, Quote Validity. Monitoring Payments from customers and insuring payments thereafter.

Supporting Sales & Project Team across 17 States of North & East Region, SLA Compliance for specification and rates of various items. Implementation & adherence to company’s Business & Quality Systems related to SCM.

Coordination with Carrying & Forwarding (C&F) Agent & Customs House Clearance Agency (CHA) for resolution of custom verification, ensure release of shipment for demur-rage & interest free clearance. (> 350 shipments cleared in last 2 Yrs without any demur-rage)

Remarkable Accomplishments:

WOW (War on Waste) saving of Rs.514Mn against 296Mn planned in FY 14-15 through various Fin certified projects.

VPOT Score of FY 14-15 is 90%+. Partner satisfaction survey score is 90%

Contributed towards No.1 Circle Rank award amongst the airtel circles, by providing timely support for Project materials.

Launch of 51 Airtel Own Retails Stores & supplied material for approx. 200 airtel franchise stores.

Awarded in January 2015 for successful management of material and service procurement and support towards deployment team for top 5 Special Project-LTE, EOL, RSU Split, FTTH and Rehab. Managed approx 30 big Events.

From Aug’02 to Dec,12 with Bharti Hexacom Ltd., Jaipur, Joined Hexacom India Limited as Purchase Officer and moved as Head – Purchase & Vendor Management

THE GROWTH PATH WITH BHARTI HEXACOM LIMITED :

a)Head – Purchase & Vendor Management (From Aug, 2010 to Dec, 2012)

b)Head – Warehouse & Inventory Management and Opex Procurement (From Jun, 2008 to Jul, 2010)

c)Assistant Manager – Purchase (From Jun, 2006 to May, 2008)

d)Sr. Executive : Opex Procurement & Asset Management From Jun, 2005 to May, 2006)

e)Executive : Asset Management & Site Acquisition From Jun, 2004 to May 2005)

f)Purchase Officer : Purchase & Materials Management (From Aug, 2002 to May, 2004)

Overseen supply chain, material management, vendor management, Warehouse, logistics & procurement of items particularly for Mobile, Landline, DTH, AES pertaining to Network, Marketing, Sales & Distribution, CSD, HR & ADM, IT, O&M, Project, Switch and other Capex & Opex in Rajasthan.

Handled Event Management, S&D, Retails Activities and Marketing related items such as Banners, POP, Nonlit & Backlit Glowsign Boards with digital printing, TIN Boards all other promotional Items. Coordinated with brand & sales team for smooth execution of POP/Promotional activity to meet the deadlines.

Supervised the ordering and Inventory Management of SIM & RC, ensuring optimum stock for revenue realisation and on time delivery. Handled Warehousing, Logistics & Distribution of SIM, RC & Marketing Items for across Rajasthan.

Managed Oracle month end closing activity of Warehouse, inventory management, report generation & evolution, working on Botree, Oracle PO & Inventory Module. Ensuring timely payments of the vendor in Oracle PO Module,

Deploying corporate policies & processes for SCM, supporting Zonal Offices across Rajasthan. SLA Compliance and benchmarking across circles for specification, rates of various items. Coordinating with vendors for generating samples of new products, Development of Vendors for existing and new products, Periodical vendor Audit & Vendor Rating.

Remarkable Accomplishments:

Savings by implementing new concept of multi number sheet Recharge Coupons, same was later implemented across the Circles & Industry. Reduced cost of SUK Packing with enhancement in packing Capacity per day at Warehouse.

Awarded with the ‘Certificate of Excellence’ for Excellent Performance for the extraordinary performance during the period 2003 - 04 for over achieved network rollout target.

Implemented Oracle Purchase & Inventory Module, PTS, Online Oracle Requisition & RFQ in Dec, 2004. Highest Circle & Individual online RFQ since implementation.

Efficiently involved in special assignments as & when assigned by higher authorities to help, achieve the implementation roll out plan in time for all commercial activities.

Made Yellow Belt Six Sigma Project on “SUK Pack Procurement” & Green Belt Six Sigma Project on “Logistic Improvement for SIM & RC” dispatch and many other best practices.

Handled Multi-location Dispatch through Zonal Spoke Warehouse & Direct Dispatches of Major POP Items from vendor end to distributor to reduce logistic cost & delivery TAT from 72 Hrs to 48 Hrs max across Rajasthan. Savings in Marketing Warehouse Management Charges by 25.88% in FY 09-10.

Extensive experience in designing and developing Store Operating Process Manual and implement in eight warehouses of North Circle, enhancing smooth business operations at Bharti Airtel Ltd in FY 05/06.

From Nov’00–Aug’02 with Rajasthan Cylinders & Containers Ltd., Jaipur as Asst. Manager - Commercial

Oversaw the entire purchase functions from the existing suppliers, developed new vendors, coordinated with departments of the company to understand their raw material requirements properly.

Maintained regular correspondence & coordination with suppliers. Identified and established the right source of supply, vendor development, vendor rating, vendor evaluation on the basis of quality, timely deliver rates, etc.

Contributed Commercial Strategies, prepared and administered contracts and purchase orders from award till close out. Rendered effective advice and ensured integrity of contracts & purchase order.

Managed indents, tenders and processed them till finalization, including bids evaluation and award recommendation. Ensued supply of right quality at the right time, negotiation, terms & prices maintaining relevant database.

Remarkable Accomplishments:

Significantly contributed in acquiring the ISO 9001 - 2000 certification in 2000 - 01 by data preparing / updating. Implemented and streamlined operations.

Co-ordination & Liasioning with major Vendors like Steel Authority of India Limited (SAIL), TISCO for Cold Rolled Sheet (CRS) & other major vendors for Zinc & other raw material.

Initiated Savings in Printing Items apart from the major raw material.

Reorganized the Purchase Department, which streamlined operations and reduced overhead expenses by 20% and material Inventory to 30% by upgrading and increasing emphasis on Inventory control.

From Jun’94 – Oct’00 with IVP Limited, Sakchi, Jamshedpur as Sr. Executive

Independently managed the entire gamut of Foundry Division during change management. Scoping, Scheduling, work allocation, Delivery & Logistics Management to all across eastern region. Local Purchases, People Management, Recoverable & Customer Relationship Management activities & was the Customer’s Voice in the organization.

Extensive Co-ordination & Liasioning with other Factories, Branch Offices & Head Office for Raw Materials & Finished Products procurements, local purchases, correspondence and interacting closely with all departments of the company in trying to establish better interaction / interface with HO & DSO.

Competently handled development of business in Govt segment. Mktg. Strategies to promote & sale Foundry Chemicals. Promotional campaign, conducting trials at customer’s end, commercializing products, technical support to customers, attending problems, anticipates needs & responds based on understanding of competitive advantage; identifies & shares relevant market information; understands how business operations related to meeting customer need.

From Aug’92 – May’94 with Modi Arc Electrode Co., Calcutta as Sales Engineer

Identifying & solving various Technical issues for Sales & Technical Services of Arc Welding Electrodes in Eastern India, directly through dealer network, in studying the welding application, selection of appropriate electrodes and procedure

Played a major role in setting up the sales & dealers network in parts of Eastern India, such as Durgapur, Kharagpur, Malda, Asansol, Howrah & Coal Mines etc.

TECHNICAL SKILLS

Executive Quick Information Programme (EQUIP) of STG International Ltd. for Computer Concepts, MS-DOS, MS - Word, Excel, Access, PowerPoint and Microsoft Windows-95, LAN, Internet. Visual FoxPro Database Management System for creating & manipulating database, report, mailing tables, etc.

Lotus Notes Application, Outlook and Oracle Application on Inventory & Purchase Module. iSupplier Portal for Purchase Requisition, RFQ & Payments. Botree Application for SIM & RC.

Experience of manufacturing & Chemical Analysis of Fe-Si of 70-75% Si grade by 3.5 MVA Electric Submerged Arc Furnace, at Anjaney Ferro Alloys Ltd., Mihijam.

Experience of Malleable Cast Iron Melting & Moulding on Electric Arc Furnace at Hindustan Malleable & Forgings Limited, Bhuli Dhanbad ( Jharkhand) as Graduate Engineers Trainee.

SCHOLASTICS

B.E. (Metallurgy) from National Institute of Technology (Formerly known as Regional Engineering College, Durgapur), University of Burdwan in 1992 with 70% marks.

B.Sc. from University of Ajmer, Ajmer in 1988 with 71% marks.

PGDBA (Marketing & Finance - Elective Paper: Marketing Research & Cost & Budgetary Control) from Lal Bahadur Shastri Institute of Management & Development Studies, Lucknow in 1998 with 58% marks.

Completed one year program in APSCM - Advanced Program in Supply Chain Management from Indian Institute of Management (IIM), Calcutta in Feb, 2015

PERSONAL VITAE

Date of Birth : 2nd January, 1968

Current CTC : INR 17.60 Lacs

Expected Salary : Negotiable

Experience : 15 Yrs in SCM for Purchase & Procurement, Materials Management, Vendor Management, Logistics & Inventory management and 8 Yrs in Sales & Marketing operations management for the Service & Manufacturing Industries.

DECLERATION :

I hereby, state that all the particulars mentioned above have been furnished true.

PLACE : Gurgaon

DATE : Jan, 2016 SIGNATURE



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