*** ******* **., ***********, ** *****
610-***-**** E-MAIL ADDRESS actbgt@r.postjobfree.com
LEONORE DUQUETTE
OBJECTIVE
To obtain an administrative position in the Pocono area with potential for growth and advancement.
Extensive knowledge of computers with good customer service skills and very well organized. Very pleasant and infectious personality with great attention to detail. I always have a smile on my face.
EMPLOYMENT
2009-2010 RMS, Bethlehem, PA
Account Specialist
Performed various clerical duties, including answering phones, generating correspondence via email to customers. Solely responsible for maintaining over 250 customer accounts and performing daily collection calls. Utilized spreadsheets via excel. Proficient in SAP, JP Morgan and Synergy. Met company’s weekly goals which were assigned to me. Determined whether customer disputes were valid and researched in cash applications.
2005 to 2009 Brown‘s Hunterdon Mack, Bloomsbury, NJ
Accounts Receivable/Credit Assistant
Performed various clerical duties, including answering phones, filing, copying, generating correspondence to customers, posting of cash and open account invoices on credit card payments for two sister companies, posting of cash and checks for daily deposit. Make collection calls for all three companies, check end of day report every morning for “out of balance” for all three companies. Handle customer phone calls and research disputed invoices. Make credit reference checks on potential customers credit applications and opening of accounts. Submitting of Fleet Charge invoices for payment. Human Resources responsibilities. Proficient in company software AS400.
2004-2005 Mortgage America Inc., Whitehall, PA Servicing Assistant
Performed various clerical duties, including answering phones, filing, copying, generating correspondence, balancing P&I accounts and T&I accounts. Solely responsible for making deposits on all serviced mortgage payments, dealings with borrowers on all aspects including but not limited to overdue payments. Kept detailed record of tax and insurance bills for every borrower. Shipped out loans which were purchased by other lenders.
2000-2003 Hannah Caldwell Elementary School, Union, NJ Classroom Assistant
Provided clerical assistance including but not limited to, filing, copying, scheduling, maintaining/implementing safety policies and procedures. Other duties involved administering homework, assisting with lesson plans, scheduling parent conferences and helping children with various projects.
EDUCATION
Harrison High School, Harrison, New Jersey-Business Major
Katherine Gibbs School, Bloomfield, New Jersey-Paralegal
AWARDS RECEIVED/VOLUNTEER EXPERIENCE
PTA Outstanding Volunteer 2000-2003, Class Captain 2000-2003, Girl Scout Outstanding Leader 2003, Girl Scout Outstanding Volunteer 2003, Held several Chairperson positions on Executive Board for PTA including Recording Secretary 2000-2003 and Treasurer 2003-2004, Event Coordinator for Arbor Day and Veteran Affairs. Sunday Night Mixed Bowling League Treasurer 2005 to 2008.
COMPUTER PROGRAMS
Word; Office; Windows; Adobe; Excel; Quick Books; SAP; AS400; JP Morgan; Synergy; PowerPoint; Outlook; Internet Explorer; Google; Yahoo; AOL and other web search engines.